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ITSM

Boost service desk agent productivity with GenAI that suggests solutions

OpenText IT Operations Aviator helps service desk agents quickly assess incoming tickets and resolve them faster.

April 15, 2024 3 minutes read
Redefine level 1 support – from HR to IT, R&D, finance, facilities, marketing, and sales

Redefine level 1 support – from HR to IT, R&D, finance, facilities, marketing, and sales

The burden on service desk agents remains high, caused by high ticket volumes and manual methods needed to resolve them. Virtual agents (chatbots) based on…

October 10, 2023 4 minutes read
Unleashing Synergy: OpenText SMAX now integrates with OpenText Core

Unleashing Synergy: OpenText SMAX now integrates with OpenText Core

When you think of improving operational excellence in ITSM, do you only consider reducing time-to-repair (TTR), increasing first-call-resolution (FCR) or lowering ticket volumes? If yes,…

October 10, 2023 4 minutes read
Generative AI-led innovations transform ITSM at OpenText World 2023

Generative AI-led innovations transform ITSM at OpenText World 2023

Close your eyes.  Imagine a utopia where users get useful answers to questions and rapid fulfillment of common requests, while a more effective service desk…

August 30, 2023 5 minutes read
Transform ITSM self-service with private generative AI

Transform ITSM self-service with private generative AI

Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator, OpenText private LLM virtual agent, the smartest service desk OpenText has announced the technical preview of a private, generative AI virtual agent in ITSM solution..

July 24, 2023 4 minutes read

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