Electronic Data Interchange (EDI) remains the backbone of business-to-business communication. This comprehensive analysis explores why OpenText stands out in the competitive EDI market and why businesses are increasingly choosing our solutions for critical data exchange needs.
The evolution of EDI solutions in 2025
The EDI landscape has transformed significantly in recent years, with integration capabilities, cloud functionality, and AI-driven analytics becoming more than just luxuries. Today, they are essential features. At OpenText, we’ve not only kept pace with these changes, but we’ve consistently set new standards for the industry.
Key market trends driving EDI adoption in 2025
API-EDI hybrid ecosystems are becoming standard practice
Cloud-native architecture is replacing legacy on-premise systems
AI and machine learning is enhancing document mapping and error detection
Real-time processing capabilities are reducing transaction delays
Enhanced security protocols are addressing evolving cyber threats
Why OpenText is a leader in the EDI market in 2025
Whether you’re new to EDI or looking to modernize your existing solution, adopting OpenText’s EDI solutions can transform your business operations, streamline your supply chain, and position you for success in an increasingly digital world.
1. Comprehensive integration capabilities
OpenText operates the world’s largest EDI network and offers a comprehensive suite of B2B/EDI integration solutions. Their platform seamlessly connects with:
ERP systems (SAP, Oracle NetSuite, Microsoft Dynamics)
Cloud applications
IoT devices
Supply chain management solutions
Accounting and back-office systems
OpenText provides comprehensive support for document creation, transmission, reception, and management, along with specialized tools for EDI translation and mapping, supporting all major standards such as Tradacoms, ANSI X12, and EDIFACT. This interconnectivity provides customers with a truly unified business ecosystem, eliminating data silos and enabling end-to-end visibility.
2. Cloud-first strategy with flexible deployment options
While many vendors have migrated to the cloud, OpenText has pioneered a cloud-first approach that maintains flexibility for customers with complex requirements:
Continuous monitoring for potential security threats
Automated compliance updates for global regulations (GDPR, CCPA, etc.)
These security features provide organizations with confidence that their critical business data remains protected.
5. Scalable performance for modern business volumes
OpenText’s infrastructure has been engineered to handle:
Massive transaction volumes during peak periods
Complex document types beyond traditional EDI formats
Real-time processing for time-sensitive business processes
Predictable performance even during infrastructure maintenance
This scalability ensures businesses can grow without concerns about EDI capabilities becoming a bottleneck.
Why OpenText is a top EDI vendor
OpenText is consistently positioned as a Leader in the IDC MarketScape for Multi-Enterprise Supply Chain Commerce Networks, reflecting its strong market presence and strategic capabilities. This leadership is further demonstrated through measurable success across a diverse range of customers and industries.
Healthcare Provider Network: Successfully processed patient orders 50% faster, enabled HIPAA compliant communications, and on-time delivery of medical supplies directly to patients’ homes using OpenText’s healthcare-supported EDI solutions.
OpenText’s EDI solutions for businesses of all sizes
OpenText offers various implementation options to match your specific business needs:
Designed specifically for small and medium-sized businesses new to EDI, this solution digitizes and automates B2B document exchange without requiring EDI expertise. It supports major standards and protocols, offers pre-built trading partner maps, and includes features like dashboards, error reporting, advanced packing and inventory workflows, and multi-user collaboration, aimed at accelerating partner onboarding and improving operational efficiency while meeting buyer/vendor compliance requirements.
Perfect for both growing mid-market companies and established enterprises, this affordable solution offers a balanced combination of outsourced EDI integration and self-service onboarding tools, prebuilt trading partner kits and ERP adapters (like NetSuite, Dynamics 365, and SAP S/4HANA), as well as rich visibility via dashboards and analytics to automate and simplify partner collaboration. Backed by global support and built for high availability, it reduces integration costs and accelerates digital supply chain transformation.
This enterprise-level solution provides B2B managed services that enable organizations to outsource their entire EDI program while maintaining the capability to exchange diverse EDI transactions with business partners. The platform supports everything from purchase orders and advance shipping notices to invoices and payments, all while minimizing strain on internal resources.
This enterprise-level solution provides a fully managed EDI service that enables organizations to outsource their complex B2B ecosystem needs. It leverages the world’s largest business network and leading B2B integration experts to improve supply chain collaboration, enhance visibility, and streamline day-to-day operations with customers, suppliers, financial institutions, and logistics partners. Designed with security and AI readiness in mind, it helps businesses remain resilient and agile in the face of evolving challenges.
Choose OpenText as your EDI vendor in 2025
While many vendors offer competent EDI solutions, OpenText’s combination of integration depth, global reach, security focus, and proven reliability has established them as the clear market leader for 2025.
Organizations looking to optimize their B2B communications, streamline supply chain operations, and future-proof their digital business exchanges should consider OpenText as their first-choice EDI vendor, whether they’re new to EDI or looking to modernize existing solutions.
For businesses in complex, regulated industries or those with global operations, OpenText’s combination of innovation and stability provides the foundation needed for successful digital transformation initiatives built on reliable data exchange.
Getting started with OpenText EDI solutions
The journey to implementing an enterprise-grade EDI solution begins with a thorough assessment of your organization’s specific requirements and existing systems. OpenText’s consultative approach ensures that implementations align with business objectives while minimizing disruption to ongoing operations.
Want to see for yourself? Try our interactive B2B interactive demo.
Catalent is one of the world’s largest Contract Development and Manufacturing Organizations (CDMO). We help pharma and biotech companies to develop and produce vital medical treatments. At any given time, we have over 1,000 products in development.
We’re constantly trying to strike a balance between getting products to market quickly and maintaining strict quality and compliance standards. However, our old approach of multiple document management solutions and piles of paper was making this increasingly difficult.
Our people were literally weighed down by paper. For instance, when manufacturing a new batch of drugs, our operators had to print out a 150-page batch record document and haul it from workstation to workstation to capture the information they needed. We knew this approach wasn’t sustainable, so we started looking for a better way.
Creating a single source of truth
After considering many options, we found what we were looking for in OpenText™ Documentum™ Content Management (CM) for Life Sciences. What caught our attention was how well it aligned with our industry’s needs. The Documentum Quality and Manufacturing solution is pre-validated to meet pharmaceutical standards and offered robust controls for auditing.
We also decided that a privately hosted cloud-based platform worked best for our business. We needed to onboard 16,000 users across seven countries. Opting for OpenText™ Private Cloud didn’t just simplify the initial migration, it will make it much easier to keep everyone on the same page and scale services up as we continue to grow. Best of all, OpenText handles the technical side of things, so we can focus on our core mission.
OpenText™ Professional Services mapped our business specific processes and requirements to the solution and configured the environment in a private cloud. Our experience with them has been top notch. They’ve helped us through the journey of going from multiple legacy systems to one of the best Life Sciences industry solutions on the market proven to meet large enterprise needs.
We’ve come such a long way already with OpenText. With OpenText Documentum CM for Life Sciences, we finally have a single source of truth for everything from batch records to standard operating procedures (SOPs).
Finding a better balance
The results speak for themselves. We’ve slashed paper usage by up to 30% across 15 manufacturing sites—that’s a win for both efficiency and the environment.
Most importantly, we’re closer to perfecting the tightrope walk between speed and quality. Our people have access to the most current and approved content at their fingertips. Likewise, standardized workflows mean processes run the same way, every time. It gives us the consistency and confidence to move faster while maintaining impeccable quality standards, so we are ready for Health Authority audits.
At the end of the day, that helps us get life-saving treatments off the production line as quickly and safely as possible—allowing us to make good on our mission to help people live better and healthier lives.
To learn more about our approach to content management, read our case study.
Threat actors are constantly evolving, leveraging sophisticated tactics to exploit vulnerabilities faster than organizations can patch them. Traditional security strategies that focus purely on defense are no longer enough. Instead of reacting to attacks, businesses must anticipate threats, identify weaknesses before they become entry points, and strengthen their defenses proactively with Vulnerability Management.
One way to achieve this is by expanding vulnerability management beyond conventional Common Vulnerability Scoring System (CVSS)-based assessments. Attackers don’t wait for a vulnerability to be rated ‘critical’ before exploiting it—so why should security teams? By identifying misconfigurations, weak credentials, legacy software risks, and overlooked exposures, organizations can play offense and mitigate threats before they become breaches.
Places to start: Key areas for proactive vulnerability management
Security teams looking to enhance their vulnerability management strategy can begin by focusing on the following critical areas:
Known Exploited Vulnerabilities (KEVs): Prioritizing patching for vulnerabilities that are actively being exploited in the wild.
Legacy & End-of-Life (EOL) software: Identifying outdated software that no longer receives security updates.
Default and weak credentials: Eliminating easily guessable passwords and enforcing strong authentication practices.
Overextended privileged access: Reducing unnecessary administrative privileges to minimize insider and external threats.
Inadequate or insecure system configurations: Ensuring configurations align with security best practices to avoid potential weaknesses.
Lack of policy enforcement: Strengthening policies to ensure consistent compliance and security measures across the organization.
Blind spots – visibility or device: Identifying gaps in monitoring to prevent undetected security breaches.
Conduct pre-mortems: Assessing impact before incidents occur to anticipate security challenges and develop preventive solutions.
Introducing OpenText’s Security Services
To support organizations in adopting a proactive cybersecurity strategy, OpenText offers comprehensive security solutions, including Vulnerability Assessment and Penetration Testing (VAPT) and Security Health Check services.
OpenText VAPT provides tailored security assessments to enhance resilience and ensure organizations can defend against emerging cyber threats.
OpenText Security Health Check offers a holistic analysis of an organization’s security posture, identifying vulnerabilities, misconfigurations, and security gaps.
Looking ahead: Making vulnerability management strategic
Instead of waiting for threats to materialize, organizations should embrace a continuous improvement mindset in cybersecurity. Conducting regular security assessments, leveraging automation, and fostering a culture of vigilance can ensure that vulnerabilities don’t turn into full-blown breaches.
To truly fortify your cybersecurity strategy, a proactive vulnerability management approach must be complemented by broader defense mechanisms. If you’re interested in diving deeper into how organizations can strengthen their security posture and build resilience against evolving cyber threats, check out our blog “Fortifying Your Digital Fortress”. It offers valuable insights on enhancing digital security and safeguarding your enterprise against modern attack vectors.
What steps has your organization taken to evolve its vulnerability management strategy? Connect with our OpenText Attack Team and let’s work together to strengthen your defenses!
In my previous blog, “When Tariffs Hit, Your Supply Chain Can’t Blink”, I explored how operations leaders can respond to trade disruption with greater speed, visibility, and agility. But the tariff story doesn’t start at the border or end in the warehouse. Its full impact is felt on the income statement, and that puts the CFO at the center of the response.
Tariffs are no longer just a policy issue; they are a direct financial risk. They erode margins, distort forecasts, disrupt working capital, and challenge pricing strategies. That’s why more CFOs are stepping in to lead enterprise-wide responses. And it’s why OpenText Business Network is becoming a strategic tool for finance.
1. Enable scenario-driven modeling and forecasting
BCG notes that companies with command centers can model tariff exposure quickly and make informed sourcing and pricing decisions. OpenText Business Network enables finance teams to simulate duties and landed-cost impacts across geographies, SKUs, and suppliers, using real-time invoices, logistics, and trade data.
Instead of waiting weeks for custom BI reports, finance teams can ask:
“What’s the total tariff cost by product line this quarter?”
“How will sourcing from Mexico vs. Vietnam affect gross margin?”
“What are the top 10 suppliers driving duty increases?”
This enables confident financial planning, pricing strategy, and risk mitigation under compressed timelines.
2. Protect margins with real-time cost intelligence
Tariffs can compress gross margins almost overnight. BCG references one large retailer that used its command center to safeguard between $350M and $500M in profits. With OpenText Business Network’s embedded analytics and AI-powered search, CFOs and controllers can get fast answers about where costs are spiking and why.
This real-time view helps support margin-preserving actions like:
Dynamic pricing adjustments
SKU-level cost reengineering
Fast sourcing shifts to mitigate impact
3. Improve cash flow predictability and working capital
Tariffs often create volatility in working capital through unexpected duty payments, shipment delays, or customs rejections. OpenText Business Network improves visibility in all these variables, helping CFOs forecast liquidity needs more accurately.
With support for structured e-Invoicing, customs documentation, and landed-cost transparency, finance leaders can:
Anticipate cash flow disruptions from new tariffs
Avoid delays that affect accounts payable/receivable cycles
Better manage tax and duty deferrals or recoveries
4. Automate compliance to minimize financial risk
Misclassified HS codes, missing certificates, or invoice discrepancies can lead to penalties, shipment holds, and audit exposure. OpenText Business Network automates the generation and exchange of all custom-relevant documentation, ensuring compliant, audit-ready transactions.
This reduces downstream cost risk and supports global tax/regulatory compliance which are two priorities under any CFO’s charter.
5. Coordinate finance, procurement, and operations
Tariff command centers, as BCG puts it, “aren’t just crisis rooms—they’re cross-functional coordination hubs.” With OpenText, CFOs can play a leading role in unifying operational data, trade compliance tools, and financial insights across teams.
With unified dashboards and role-based access, stakeholders from finance, procurement, and logistics can make aligned, informed decisions supported by the same underlying data and automated workflows.
6. Make smarter capital allocation decisions
When tariffs shift sourcing decisions or expand cost structures, the CFO is often asked: where should we invest? OpenText Business Network helps finance leaders understand the full landed cost of each option, including logistics and compliance overhead, so they can support smarter capital investment and inventory strategies.
By tapping into Trading Grid, OpenText’s global partner network, companies can evaluate and onboard alternate suppliers faster, with financial transparency built in.
The bottom line
BCG is right: the companies that outperform during tariff shocks are those that can model the financial impact quickly, simulate alternative strategies, and respond with confidence. In other words, the CFO becomes not just the steward of costs, but the enabler of competitive advantage.
OpenText Business Network gives finance leaders the visibility, automation, and insight needed to:
Protect margins from unexpected cost increases
Preserve liquidity and improve forecasting accuracy
Reduce financial risk from trade non-compliance
Coordinate faster, smarter responses across teams
Tariff command centers may sound like a supply chain initiative, but they succeed when finance leads.
See how OpenText helps finance teams lead through trade disruption.
For more than 65 years, Saipem has been working with clients around the world to deliver engineering and construction services for the oil and gas industry. Today, we’re strengthening our focus on innovative low-carbon-emitting technologies, including offshore wind, undersea robotics, and many more.
To carry out large-scale construction projects safely and effectively, collaboration is essential. We aim to empower our thousands of employees around the world to work together seamlessly with hundreds of clients, vendors, and subcontractors. But when you consider that some of our teams are based in remote locations, such as offshore drilling platforms, that’s no simple task.
Many years ago, we realized we needed a better way to share information securely and reliably across the entire business. That search led us to deploy OpenText Documentum Content Management (CM).
We originally chose the OpenText solution because it allows us to offer secure access to key information anywhere in the world—even on vessels in the middle of the ocean. Fast forward 20 years, and it has proved a great investment.
Building streamlined document management workflows
Over the years, we used the OpenText Documentum case management framework to build automated workflows on top of OpenText Documentum CM. For example, we use the solution to help streamline our internal review and approval processes for engineering drawings so we can release them to our clients and partners. We’ve also tightly integrated data from OpenText Documentum CM with other key applications from SAP, Microsoft, Salesforce, and our quality management system.
As the amount of custom code in document management software grew, so did the complexity of managing and maintaining the solution. We were already moving to as-a-service solutions in other parts of the business, so we decided to modernize our content management platform too. Our goals included higher performance, availability, and cost-effectiveness. And by moving to the latest version of OpenText Documentum CM, we also wanted to make it easier to incorporate next-generation AI capabilities into the solution.
Bringing document management to the cloud
Because OpenText Documentum CM is a mission-critical system, we couldn’t take any chances when it came to unplanned downtime or data loss. So, we decided to engage expert partners to help us navigate the project smoothly.
To help us configure the new cloud document management platform, we partnered with system integration consultants at Accenture. And when it came to upgrading and refactoring our OpenText Documentum CM environment for the cloud, no one was better placed to assist us than OpenText Professional Services.
Reducing spend by 30% and preparing for an AI-driven future
Today, we’re reaping the benefits of OpenText Documentum CM in the cloud. The new architecture is ultra efficient, which has reduced our operational costs for the platform by 30%. While our total number of OpenText Documentum CM instances is smaller, performance is much higher: we’ve measured a greater than 50% improvement in response times for end users in our “PAGE” document management solution. To cap it off, stability is much better, too. We’ve seen the number of support tickets we receive drop by 90%—and most of the ones we receive now relate to connectivity issues, not technical hitches with the solution itself.
It’s a very exciting time to work at Saipem. Our teams are pioneering advances in many types of low-carbon-emitting technologies, and we want to provide them with all the tools they need to innovate. For that reason, we’re very interested in incorporating generative AI capabilities from OpenText Content Aviator into OpenText Documentum CM, which will enable our employees to use natural language to find, analyze, and summarize key information.
To learn more about our ongoing content management journey with OpenText, read our case study.
In today’s fast-moving financial services landscape, staying ahead means more than keeping up with the latest trends—it means anticipating disruption and seizing opportunities before your competitors do.
If you’re an IT or technology leader focused on building the next generation of financial services applications, The OpenText FSI Virtual Forum 2025 (being held on September 16th, 2025) is your front-row seat to the future. This online event offers rare access to expert insights, actionable strategies, and real-world case studies that will help you lead with confidence in the age of AI.
Here are five compelling reasons why you should reserve your spot today:
1. Get future-ready insights from leading voices in financial innovation
Join Jim Marous—internationally recognized fintech influencer—and Monica Hovsepian, Global Industry Strategist at OpenText, as they unpack how AI and analytics are reshaping financial services. From global megatrends to emerging customer demands, these two thought leaders will explore how technology leaders can unlock new revenue streams, deliver smarter experiences, and lead transformation across banking, insurance, and fintech.
These aren’t abstract theories—Jim and Monica travel the world, working closely with financial institutions of all sizes to understand what’s working now and what’s coming next.
2. Hear what success looks like from the inside
AI and analytics aren’t just buzzwords—they’re powering real business outcomes today. At the Forum, you’ll hear firsthand from companies already executing on bold digital strategies, including:
Technology leaders like Abdo Berberry, Olga Savchenko, and Andrew Steadman will share what it took to integrate intelligence and automation into their systems—and what they’ve learned along the way. These sessions offer a behind-the-scenes look at how to turn vision into tangible results.
3. Understand why meeting new customer expectations starts with AI
Today’s customers demand immediacy, personalization, and seamless digital experiences. Yet many financial institutions still struggle to deliver. Why?
Andrew Steadman, Chief Product Officer at SBS, will explore how AI and analytics help bridge that gap—enabling FSIs to respond faster, serve smarter, and build stronger relationships.
If your organization wants to stop reacting and start leading, this session is a must.
4. See what high-performance data architectures really look like
AI isn’t magic—it’s built on solid data foundations. During the event, top IT leaders will break down the architectures that support their AI-driven solutions. Learn how they designed, scaled, and optimized data infrastructures to support real-time analytics, automation, and decision-making at scale.
If you’re planning your next data modernization move, these insights will be invaluable.
5. Discover how OpenText can power your transformation
You’ll hear about the measurable impact these solutions are already delivering for organizations around the world—and how they can help you turn complexity into clarity, and data into strategic advantage.
Future-proof your strategy
If you’re a forward-thinking IT leader eager to stay ahead of disruption, this is the forum for you. Explore the agenda and here to secure your spot.
We’re thrilled to share that OpenText has been named a 2025 Great Supply Chain Partner by SupplyChainBrain. It’s a recognition that feels especially meaningful because it’s rooted in our customers’ real-world results.
Out of a highly competitive and overall excellent pool of nominations, we landed among the top 100 companies known for delivering outstanding value and service in supply chain transformation. And it’s not our first time on the list.
As SupplyChainBrain publisher Brad Berger puts it, “For twenty-three consecutive years, we’ve published our list of 100 Great Supply Chain Partners, a select group of companies whose customers recognize them for providing outstanding solutions and services.” We’re proud to be part of that tradition.
What makes OpenText a great supply chain partner?
Supply chains today don’t just need to be connected. They need to be collaborative, intelligent, and resilient. That’s where OpenText™ Business Network comes in.
We bring together people, systems, and devices to make global supply chains more agile, responsive, and secure. How? With a platform built for real-time collaboration and seamless data flow across even the most complex ecosystems.
Here’s what our customers rely on us for:
Digitizing operations to move faster and adapt with confidence
Streamlining partner engagement to cut delays and reduce friction
Automating end-to-end processes to boost precision and control
Unlocking insights that drive faster, smarter decisions
Securing data with built-in identity and access management
Whether it’s onboarding new trading partners in record time, managing B2B transactions at scale, or ensuring rock-solid compliance, OpenText helps businesses move with clarity and speed.
It’s this combination of technical capability and operational impact that continues to earn the trust of our customers and recognition from industry leaders.
Your feedback drives our roadmap. Your success drives our mission. We’re honored to be your trusted partner in building the supply chains of the future.
As organizations expand into new geographies, data compliance becomes significantly more complex. Due to the proliferation of local data sovereignty rules, companies must understand and comply with a complex web of privacy laws, operational requirements, and national regulations in every country. This means managing where and how data is stored, processed, and protected becomes critical.
OpenText announced this week enhancements to our OpenText™ Private Cloud offerings designed to help you operate globally while maintaining strict control over your data and meeting regional data sovereignty demands.
OpenText Private Cloud and trusted AI
With data centers strategically placed across key regions—including Canada, the UK, Germany, France, and Australia—OpenText provides organizations the flexibility to choose where their data resides. As data sovereignty and AI become boardroom priorities, we are making it easier for businesses to comply with data-protection regulations so you can leverage AI with confidence that the data it uses is secure and compliant.
Solutions for regulated industries
The need for data sovereignty is especially high in industries that face stringent regulations. This includes sectors such as financial services, healthcare, energy, and the public sector , which are subject to secure storage, auditable controls, encryption, and localized governance requirements.
OpenText Private Cloud solutions provide tailored environments that ensure compliance while offering the highest levels of security. Key benefits include:
Dedicated, single-tenant environments offering maximum isolation and enhanced security for sensitive data.
Customizable deployment options to meet specific regulatory and operational requirements.
End-to-end encryption, including customer-controlled key management to maintain the integrity and confidentiality of data.
Comprehensive compliance support for global standards, such as ISO 27001, HIPAA, and IRAP, among others.
Sovereign AI
OpenText Private Cloud is more than just a secure data storage solution. It provides a comprehensive suite of AI-powered solutions designed to address a wide range of organizational needs:
OpenText™ Content Managementhelps organizations capture, archive, search, and summarize both structured and unstructured data.
OpenText Cybersecurity provides threat detection, data encryption, identity management, and application security to help safeguard sensitive information.
Private cloud infrastructure guarantees that all data stays within the designated jurisdiction, ensuring compliance with local data residency and sovereignty laws.
Private AI capabilitieswith OpenText™ Aviator™ allow for secure, in-country generative AI on premises, so you can leverage AI while ensuring you have full control of your data.
Sovereign AI data cloud offers a trusted, single-tenant platform that aligns with government standards, ideal for public sector organizations and highly regulated industries.
Why OpenText Private Cloud is the right choice
In addition to meeting demands for data and AI sovereignty, OpenText Private Cloud offers: Total customization OpenText Private Cloud offers full customization of the software stack, applications, and security protocols. Whether you’re integrating with CRM tools, ERP systems, or proprietary platforms, our solution adapts to meet your specific requirements. Scalability on your terms While scalability is often associated with public cloud environments, our solution delivers the same flexibility—just with an added benefit of control. Scale up or down based on your business needs without worrying about sharing resources with another organization. Better performance Public cloud performance can be unpredictable due to resource sharing and congestion. OpenText Private Cloud eliminates this issue, ensuring consistent, high-speed performance. Mission-critical workloads will never compete for resources with other tenants in a private environment. Long-term cost optimization While private clouds may have a higher initial deployment cost, they often deliver better ROI over time. With reduced security risks, fewer operational disruptions, and tailored infrastructure, IT professionals can optimize budget allocation and avoid overspending. With regular updates and upgrades, OpenText Private Cloud customers never fall behind the curve. Access to cutting-edge tools helps you innovate continuously and remain competitive.
OpenText Private Cloud is part of our larger cloud ecosystem offering seamless integration between public cloud services, on-premises systems, and hybrid or multicloud environments, making it easier for organizations to align their IT infrastructure with their digital transformation goals.
Every era of software delivery has been defined by its people. Now, it is defined by its teams: human and digital. OpenText DevOps Cloud is leading a shift from fragmented toolchains to coordinated execution by autonomous agents. These are not copilots or chat overlays. They are digital workers: policy-aware, outcome-driven AI agents embedded directly into the delivery lifecycle. They do not wait for instructions, and they act with purpose.
Digital workers represent a new operational reality. They execute work across testing, planning, compliance, and performance engineering without relying on human prompts. This is agentic AI by design: autonomous, policy-driven agents that pursue delivery goals within enterprise constraints. This approach moves us beyond the outdated model of DevOps with AI bolted on and into a fundamentally new delivery system where AI becomes a true contributor on the team.
Beyond assistance: Autonomous execution
The first generation of enterprise AI focused on lightweight assistance—code suggestions, summarization, knowledge retrieval. Helpful, but limited. Digital workers go much further. They are proactive and deeply embedded in delivery operations, governed by enterprise policies, activated by real-time telemetry, and integrated with systems of record. At OpenText, we moved deliberately past the copilot metaphor because we believe the moment demands more rigor, more responsibility, and more autonomy.
For the first time, AI is not just helping someone write code. It is generating the tests, validating the policies, and determining when to ship.
The Knowledge Expert System: AI that operates, not just suggests
This shift is powered by a purpose-built architecture called the Knowledge Expert System. In this architecture, when something changes, whether it is a code commit, a new ticket, or a policy update, the system triggers a response. It activates the appropriate agent, pulls context from across the SDLC, evaluates permissions based on identity and policy, and then executes. This orchestration layer blends generative reasoning with deterministic control, enabling digital workers to act safely and effectively at enterprise scale.
Digital workers are grounded in a multi-context protocol that combines real-time telemetry, delivery metadata, policy rules, and user activity. This allows them to make decisions in motion and adjust based on what is happening in the broader delivery environment. They do not require repetitive input’ they do not lose context; and they learn continuously and act intentionally.
Enterprise proven and field-tested digital workers
This is not theoretical. We have deployed it at scale, and we run our business on it. In fact, more than 7,000 engineers use DevOps Cloud every day at OpenText. We replaced Jira, unified our planning, testing, and release workflows, and embedded digital workers across teams to manage quality, enforce compliance, and drive continuous improvement. Every product shipped on schedule with no trade-off in quality.
What our customers are doing with it
We are not alone in this. Our customers are already seeing results. For example, at Kellanova, digital workers helped manage testing and governance across 700 applications during a major global spin-off. At Pick n Pay, digital workers accelerated testing and drove 95% automation, eliminating manual bottlenecks and ensuring continuous quality at scale. Financial institutions are using digital workers to adapt to shifting policies and automate compliance verification across pipelines in real time.
Digital workers empower developers, not replace them
This is not about replacing developers. It is about removing the friction that slows them down.
Digital workers handle the repetitive, the traceable, and the governable. They generate test coverage as features are built, align release gates to enterprise risk posture, and automate audit readiness. In this way, digital workers close the gap between what was built and what was intended to ensure confidence at every stage of delivery.
With that burden lifted, developers stay focused on architecture, business logic, and user impact.
Defining a new category: The digital worker platform
This shift is significant enough to warrant a new category: the Digital Worker Platform. These new platforms are not overlays, and they don’t just augment a single team or sit idle until prompted. They are embedded into the workflow, drawing from telemetry and multiple context sources to continuously act on behalf of delivery goals.
OpenText DevOps Cloud is the first of its kind: it’s a platform where digital workers actively contribute across planning, testing, release, and compliance, not beside the work but inside it.
What comes next
And this is just the beginning. In the next 12 to 18 months, we expect to see
Fully autonomous pipelines with minimal human handoffs.
Risk-aware orchestration that continuously adapts.
Domain-specific agents trained on enterprise delivery patterns.
Intelligent feedback loops that drive optimization in real time.
This is not just the next chapter. It is a new model, one that moves the industry forward.
Others will try to bolt AI onto outdated architectures. We have built something different: an operational foundation where digital workers are governed, secure, trusted, and continuously evolving.
The age of intelligent execution has arrived. Your next teammate is not a person. It is a digital worker. AI should not just assist—it should deliver.
This is the future we are already living. See what it looks like with OpenText DevOps Aviator.
OpenText™ Core Content Management (Core Content) is a fast-deploying cloud content management solution that delivers simple, agile and secure cloud-based content management. It integrates into crucial business process applications, including SAP® S/4HANA Public and Private Cloud and On-Premise, Salesforce, Microsoft® 365, and Google Workspace to maximize employee productivity, accelerate business processes and enhance governance. OpenText Core Content Management plans now include OpenText Content Aviator GenAI assistant out of the box. A new Premium plan also includes OpenText Core Capture and OpenText Core Signature. By integrating OpenText Core Process Automation (Core Case Management) customers can further extend the capabilities of OpenText Core Content Management to meet a wide variety of process needs – from case management to intelligent data processing and more. Read the press release to learn more about the most recent release.
July 2025: What’s new in OpenText Core Content Management CE 25.3
OpenText Core Content Management is now officially certified for SAP S/4HANA Cloud, Public Edition, making it the first and only SAP Solution Extension (SOLEX) document management system Premium Qualified for GROW with SAP. CE 25.3 marks the launch of a new AI offering called My Aviator which is now available to OpenText Core Content Management customers. This personal AI assistant can help users transcribe content, redact sensitive data, generate podcast-type audio from documents, and more. Customers can learn more and request access here. This release includes enhancements to workflow capabilities, including a new supervisor role to simplify workflow management, a new auto-approve feature to allow quick approval when the initiator is also the workflow approver, as well as enhanced support for multi-round reviews and workflow notifications. A new shortcut feature enables access to files from multiple locations. Two new administrator roles have been introduced. Tenant configuration administrators can configure the tenant but their access to data is based on their permissions. Tenant data managers can access all data within a tenant, regardless of access control restrictions, enabling them to support audits and other compliance requirements. A new records management dashboard has been introduced to provide an overview of retention policies and status. The JATO UX is now released for General Availability. This UX replaces the existing Smart View and is enabled by default for all new tenants.
April 2025: What’s new in OpenText Core Content Management CE 25.2
This release includes the launch of the new JATO user experience, which delivers a refreshed, modern user interface. The new JATO UX allows customers to tailor the UX to their preferences, including selecting from light and dark themes, with additional themes to come. A preview of JATO is offered in CE 25.2, and the full JATO UX is expected in release CE 25.3. Other new features include the launch of a new advanced workflow modeler that enables developers to build more complex workflows incorporating integrations with 3rd party applications and OpenText APIs, multiple decision points, delayed actions, posting notifications to 3rd party applications such as Slack or Teams, as well as custom scripting. These can be combined with the existing no-code business workflow modeler to deliver hybrid workflows, enabling OpenText Core Content Management to support more extensive workflow requirements than ever before. This release also includes support for conversational search for related Business Workspaces using OpenText Content Aviator, enabling users to ask questions about content stored in several related Business Workspaces simultaneously. New one-touch Workspace migration ensures that changes made to Business Workspace types or templates are applied automatically to existing Business Workspaces. The Outlook add-in now allows quick access to locations frequently used for saving emails and attachments. Core drive now enables syncing content from the favorites folder to desktop. In addition, dictionary support for picklists is enabled, which allows defining and managing dictionaries for picklists, and reusing them across content metadata.
What’s new in OpenText Core capabilities for CE 25.2
OpenText Core Process Automation
Elevate productivity and accuracy with enhanced OpenText Core Capture integration
OpenText Core Process Automation CE 25.2 now features a deeper integration with OpenText Core Capture to automate ingestion and streamline new process creation. Using the OpenText Core Capture connector, this integration automatically creates a process based on ingested data from common input channels like emails and file uploads. Process fields are auto populated with relevant information and supporting documents are directly attached to the relevant workspace, eliminating manual effort and reducing errors. This feature removes bottlenecks caused by manual data entry, improves accuracy, and increases consistency across workflows. It will boost productivity for knowledge workers in sales, finance, and operations handling high volumes of time-sensitive information from multiple sources by automating intake and speeding up process resolution time.
OpenText Core Signature
Accelerate the signature process for grouped documents
OpenText Core Signature CE 25.2 introduces a “Packages” feature that streamlines signing multiple documents. Customers can group up to five documents into a single package and send the package for digital signature. This feature reduces turnaround time by eliminating the need to send and track documents individually. This capability also improves visibility with a single view of all documents in the package and ensures consistency across related files.
For updates on OpenText Core Capture, read the blog.
February 2025: What’s new in OpenText Core Content Management CE 25.1
This release includes the launch of two new plans: OpenText Core Content Management Express and OpenText Core Content Management Premium. OpenText Core Content Management Express embeds OpenText Content Aviator, a GenAI assistant, as an out-of-the-box feature at no additional cost. OpenText Core Content Management Premium also includes AI-powered SaaS content management along with digital capture and signature capabilities. Both new plans enable customers to manage the full lifecycle of their content with a SaaS solution more easily than ever before. In addition, this release includes two new business scenarios, bringing the total number of predefined configurations available to six. Customers leveraging OpenText Content Aviator can now enable chart generation through interactive chat. SAP DMS users can now integrate SAP DMS documents into OpenText Core Content Management Business Workspaces. Users of the Outlook add-in will see suggested Business Workspace and folder locations, simplifying the process of filing emails. A new review task is enabled in the OpenText Core Content Management workflow feature to facilitate collaboration. Customers can generate a detailed content audit log report to track how and when content is used and can also enable a new notification to receive in-app updates on selected documents and folders.
What’s new in OpenText Core capabilities for CE 25.1
OpenText Core Process Automation
Custom connector for seamless information exchange
Enterprise processes often span multiple business applications like CRM and ERP. Until now, users had to manually update data in both Core Process Automation (Core Case Management) and the corresponding application, leading to inefficiencies and errors. OpenText Core Process Automation CE 25.1 enables customers to build a custom connector for real-time data exchange with enterprise applications, eliminating data silos. This feature automates manual data entry, synchronizes process information across applications, and reduces context switching. Information updates made in business processes instantly reflect in all connected applications and vice versa, ensuring consistency and accuracy.
OpenText Core Signature
Email alias for a streamlined experience
The new email alias for signature requests feature enhances privacy and streamlines communication. Tenant administrators can now configure an alternate email address (alias) for users within their tenant. Instead of using their primary email address, users can send signature requests through the assigned alias.
All relevant notifications are directed to the email alias, ensuring better privacy and monitoring.
For updates on OpenText Core Capture, read the blog.
November 2024: What’s new in OpenText Core Content Management CE 24.4
OpenText Core Content Management now offers a library of business scenarios for common customer use cases. These predefined, out-of-the-box configurations reduce the time required to configure the solution. Business scenarios for sales, team collaboration, product management, and project management are now available, with additional configurations to come in future releases. In addition, this release includes enhancements for several capabilities. Customers who have enabled OpenText Content Aviator can now search multiple Aviator-enabled Workspaces or documents simultaneously. The OpenText Core Content Management integration with Google Workspace now supports Gmail, enabling users to save emails as well as attachments directly into OpenText Core Content Management. The OpenText Core Content Management integration with Outlook now allows users to auto-generate and insert summaries of selected documents or Workspaces directly into emails, while also sharing a link to the source document. The Microsoft Teams integration now enables previews of Teams files within the native OpenText Core Content Management viewer.
What’s new in OpenText Core Process Automation CE 24.4
Ready-to-use templates for quick and effective process modeling
OpenText Core Process Automation CE 24.4 (Core Case Management) now offers ready-to-use templates designed to align with industry best practices, making it easier to quickly model processes for Sales, HR, Procurement, IT, and Legal use cases.
These templates empower business users to customize workflows and boost productivity without requiring IT support. Fully supported and regularly updated with each software release, these templates help streamline both simple and complex processes, allowing IT to deploy solutions faster and expediting time to value.
Customers can choose to build case applications using one of the available out-of-the-box (OOTB) templates or create applications from scratch. Additionally, existing OpenText Core Content Management customers can further enhance their experience with starter packs and proven best practices.
Industry templates for rapid process modeling
What’s new in OpenText Core Signature CE 24.4
Enhancement for a streamlined, secure signing experience
Password attempts: With the latest update, OpenText Core Signature CE 24.4 now strengthens document security by limiting password attempts to five. After five failed attempts, the document automatically locks, and only the signature initiator can unlock it to proceed with the signing process.
This update not only enhances security by preventing unauthorized access to documents, but it also improves server performance by avoiding an overload of endless password attempts. The document owner gains greater control and visibility, as only they can unlock the document after five failed attempts, ensuring a smoother and more secure signing experience.
Limited number of password attempts
Session time-out for anonymous users: To enhance security, documents will automatically lock for anonymous users after 20 minutes of inactivity. This feature prevents unauthorized access, allowing only those with a password or OTP (as applicable) to regain access, ensuring document protection without impacting ease of use.
July 2024: What’s new in OpenText Core Content CE 24.3
Functionality enhancements to boost efficiency
This release includes expanded functionality for multiple features including sharing, the Core Content Outlook add-in, and workflow capabilities. Core Content users can now search in related Business Workspaces. This release also includes updates to sharing functionality. Sharing is no longer restricted to users with full control permissions – users can now share any document they can view. Sharing can also be restricted to permit only named users to receive share links. Users of the Outlook add-in can now bulk file emails directly into Core Content in a single step. Outlook users can also create folders and attach Core Content files directly from within the Outlook add-in. Finally, there are several updates to workflow capabilities. Workflow templates can now include multiple document types, ensuring users don’t need to create the same workflow template for different document types. Task headlines can now include more context, and tasks can be dynamically assigned and reassigned to users based on their role within a Workspace.
What’s new in Core Signature CE 24.3
Enhancements for a more secure and efficient digital signing experience
Session time-out: To prevent security breaches, users will be shown a session expired pop-up after 61 minutes of inactivity. If no action is performed in the minute following the pop up, the user will be automatically logged out of the application. To continue, they will be redirected to the login screen.
Automatic reminders: Senders now have the flexibility to customize the interval at which automatic reminders are sent to signers for signing the document, ensuring timely completion.
This release includes the launch of a new Outlook add-in for Core Content to allow users to save emails and attachments from Outlook directly into Core Content. Users can also insert links to files stored in Core Content into emails to simplify sharing and collaboration. The integration between Core Content and Google Workspace now includes the option to add files directly from Google Drive to Core Content, as well as the option to start business processes directly from within Google Workspace. The integration between SAP S/4HANA and Core Content has also been enhanced, as S/4HANA users can now integrate ArchiveLink files into Business Workspaces in Core Content.
What’s new in Core Signature CE 24.2
Enhancements to provide a seamless signing experience
Initials: Core Signature Service now allows placeholder for initials besides the regular signature for a streamlined signing experience. Adding initials is a space-efficient, consistent, and industry-compliant solution. This enhancement will benefit customers in HR, legal, procurement, R&D, etc. departments where users are required to add initials along with the existing signature.
Core Signature Service now allows users to put a placeholder for initials
Auto-scroll: Avoid interruptions or manual scrolling adjustments required when navigating through a lengthy document with auto-scrolling feature. With auto-scroll, a blue-arrow conveniently guides you to the next placeholder for signature, initials, dates etc. This feature provides a seamless and consistent experience, enhancing efficiency and eliminating manual errors. Focus on the content without missing any area that needs your attention.
Core Signature Service now provides an auto-scroll option using a blue arrow.
February 2024: What’s new in OpenText Core Content CE 24.1
Improved accessibility support and expanded regional availability
A Voluntary Product Assessment Template (VPAT) was also completed for Core Content. This assessment provides third-party accessibility validation for Core Content. In addition, Core Content and several other Core applications are now available in Australia, with Australian data residency. These include Core Capture, Core Capture for SAP, Core Capture for Salesforce, Core for SAP Success Factors, Core Case Management, Core for Supplier Exchange, and Core Experience Insights.
Facilitate smarter decision-making, drive faster case resolution, and improve customer and employee experiences
In OpenText Core Case CE 24.1 we’ve added a user-friendly no-code form builder that provides business administrators with the flexibility to customize all types of input forms – from the simplest to the highly complex. A new integration between Core Case and Core Capture enables data extracted during the capture process to be automatically applied to new cases as they’re created.
In OpenText Core Signature Service CE 24.1 we’ve added the ability to send a private message to individual signers. The new feature enables the sender to add an additional private note to the individual signers along with the signing request. Also, signature request usage can now be monitored in real time via the Admin center, removing the need to manually track usage.
Find out what’s new in Core Capture CE 24.1 in this blog.
October 2023: What’s new in OpenText Core Content CE 23.4
New integrations empower users to work smarter
This release includes a new integration between OpenText Service Management Automation X (or SMAX) and Core Content. This integration will empower service agents and help meet customer expectations for fast, consistent, and hassle-free services by eliminating the need for service agents to switch between applications. The integration will enable service agents to find relevant information, as well as to easily access and manage data (including adding, updating, and deleting) directly from the ITSM system. Integrating SMAX with a SaaS content management solution also safeguards business data in a secure central repository that offers automatic, transparent information governance. This release also includes the launch of OpenText Content Aviator for Core Content. By integrating this AI-powered content management solution with intelligent assistant, customers can embrace new ways to interact with content and extract knowledge. AI-assisted conversational search eliminates manually searching through large volumes of content, while summarization distills complex content into comprehensible summaries, reducing the need for human-intensive effort while boosting productivity and efficiency. In addition, Core Content now integrates with SAP S/4 HANA Private Cloud and On-Premise, including a Business Workspace integration.
July 2023: What’s new in OpenText Core Content CE 23.3
New features boost collaboration capabilities and target new use cases
This release includes the launch of OpenText™ Core for Google Workspace. This integration allows users to enrich Google Workspace collaboration with enterprise content management and information governance. The powerful combination of Core and Google Workspace will also speed business processes by embedding collaboration and content management into lead applications. Regardless of where users choose to work, Core for Google Workspace will deliver information in context to reduce digital friction and create a seamless digital employee experience. Additionally, users can now leverage document type reporting to simplify data analysis. This new report type allows the tenant admin to export a filtered list of documents including metadata. This feature offers Core Content users enhanced capability to sort, filter, and analyze documents using metadata to gain insight and make informed decisions. Lastly, Core Content, Core for Federated Compliance, and Core Case Management are now available in Japanese.
April 2023: What’s new in OpenText Core Content CE 23.2
Enhancements to boost user productivity
This release incorporates enhanced integration for Microsoft Office 365, allowing users to collaborate in real-time and co-author content stored in Core Content from both the Office Online and Office Desktop applications. Users can now add Core Content as a storage provider in both the Office Online and Office Desktop applications It also offers faster case resolution by allowing users to manage the entire case lifecycle directly within Core Content, eliminating switching between applications. We have also improved capabilities for users working on the go. iOS Mobile users can now scan pages of physical documents and upload them as a single PDF. Android Mobile users can view and edit the properties of each file. Workflow users can now assign approvals to a group rather than adding users one by one. A workflow icon on the document ensures that other users won’t edit while the document is subject to a workflow.
February 2023: What’s new in OpenText Core Content CE 23.1
Enhancements to streamline modern work
This release enhances support for Microsoft Teams by allowing users to upload files into Teams chat and store the files into an attached Core Content Workspace. It also offers enhanced document review and private share capabilities and enhanced configuration and security controls. In the no-code workflow tool, we have added the ability to publish documents to other locations with a new ‘copy’ action. For developers, the release offers new recycle bin APIs and Integration Widget enhancements. Customers who choose Core Content to quickly address new departmental or industry use cases can now leverage OpenText’s global cloud partner ecosystem to purchase, implement and integrate a complete SaaS content services solution, enhanced with integration into other Core capabilities, including Capture, Signature and Case Management.
This release enables users to edit and co-author Microsoft Office documents directly from their desktops via Microsoft Office Online & Office Desktop. It also simplifies the content production processes with the ability to enable Core Content as a storage provider in Microsoft Office, and offers a new regional deployment in Canada, enabled via Google Cloud Platform.
Enhancements include integration with Microsoft® Teams to deliver the combination of information management, collaboration, business processes and compliance in one SaaS content services platform, as well as integration with OpenText™ Core Capture to provide a complete intelligent capture solution. This release also enables users to create a shareable link quickly and easily for external collaboration and adds the power to create, manage and apply centralized records policies across the organization.
Recent enhancements include the integration of OpenText™ Core Signature with OpenText™ Core Contentand OpenText ™ Core for SAP Success Factors®, delivering complementary e-signature capabilities to simplify complex business processes and keep approval workflows moving. Enhancements to OpenText™ Core Signature Serviceoffer enhanced control over document forwarding, plus access to a rich set of APIs and tools to customize the user experience while retaining visibility, security, and control.
This release introduces integration with Microsoft Teams, giving users the freedom to choose how they want to collaborate on documents with their peers in Teams. It also introduces SaaS content management for Salesforce users via an integration to the Salesforce Sales and Service Cloud. Additionally, deeper integration with Core Case Management enables comprehensive business content management within a single user interface (UI).
OpenText is pleased to introduce OpenText™ Core Content, a next-generation, SaaS Content Services Platform (CSP). Core Content helps organizations quickly manage the content lifecycle around their existing business processes while reaping the simplified deployment, management, and implementation benefits of SaaS.
The first release of Core Content builds on our long-standing, proven partnership with SAP, deeply integrating content management with processes managed in the SAP S/4HANA Public Cloud. Core Content is also able to extend and complement the renowned capabilities of OpenText™ Extended ECM, OpenText™ Content Suite and OpenText™ Documentum™.
Additionally, users can now pair the comprehensive content management capabilities of Core Content with OpenText™ Core Case Management to accelerate decisions within workflows and capture outcomes using pre-configured templates for common case-based business processes.
