Technologies
What is CCM (Customer Communication Management)?
Organizations need to have seamless and constant communication with their customers while also gaining insights into their needs. This helps in enhancing the customer experience,…
Axe the fax with secure file exchange
The Axe the Fax campaign has charged NHS Trusts with discarding their old fax machines (there were over 8,000 in the system back in 2018)…
Maximize ROI by optimizing digital asset management productivity
Over the years, Digital Asset Management (DAM) has transformed from a digital media storage hub to a solution with the addition of improved collaboration, automation capabilities,…
Secure communications in a post-PSTN world
In part 1, we discussed how British Telecom was phasing out the PSTN and ISDN networks that many businesses depend on, not by 2025, but with…
Eliminating legal task inefficiencies
According to a recent Gartner survey, legal leaders are struggling with their workload since COVID-19. Along with severe cutbacks to mitigate the economic effects of…
Moving to the cloud doesn’t have to be all or nothing
This blog is co-authored by Alison Clarke and Sandi Nelson. The last thing any organization needs in 2020 is more disruption. Digital transformation, including a…
Preparing for the end of the ISDN & PSTN
The copper line telephone system has served the UK well, but its time is finally coming to an end. British Telecom (Openreach) has announced they…
Don’t “Axe the fax”
The UK National Health Service (NHS) made the news in 2018 for its continued reliance on traditional fax machines, with over 8,000 spread across NHS Trusts. The…
Records Management – the key to information compliance
Typically, an organization’s EIM project focuses on Enterprise Content Management (ECM) implementation topics like metadata, folder structures, workflows, system integration and, increasingly, AI support. However,…
NIST Privacy Framework – Governance, risk management and compliance
In this blog, we will focus on the importance of Governance, Risk Management, and Compliance (GRC) programs within the NIST Privacy Framework. Having an organizational…
What’s new in OpenText EnCase Endpoint Security 20.3
As data breaches continue to escalate in both their frequency and severity, it is more critical than ever for security leaders to counter with increased…
Getting the best performance from your Digital Asset Management system
Performance is an essential component when implementing any solution and is critical for acceptance by the end users, administrators, consumers, upstream and downstream processes/components. When…
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