Content Services
Reining in content sprawl: a consultant’s perspective
Guest author, Ryan Zilm, shows how enterprises can combine OpenText™ and Microsoft® solutions to solve their content management and data governance challenges.
What’s new in OpenText eDOCS
The latest OpenText Cloud Editions announcements includes some great updates to OpenText™ eDOCS. Check out the latest updates below. May 2023: What’s new in OpenText™…
The total experience imperative for Utilities
Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance…
Optimize customer relationship management
With Sales teams toggling between in-office and remote locations, working smarter and more efficiently has never been more important. To provide on-point and personalized sales…
How to future-proof your technology
Future-proofing your software is no longer a nice to have—it’s an expectation that customers and employees hold for the technology they use, whether legacy or…
Looking to improve HR content management?
When it comes to connecting everything that matters, different lines of business (LOBs) must identify the challenges within their unique and often complex processes. These…
Shift hybrid work from temporary to intentional
Delivering stellar work experiences takes commitment and continuous improvement. The onset of the hybrid work model, which blends in-office, remote and on-the-go work, has introduced…
What is enterprise application integration?
Did you know that the volume of enterprise content is expected to increase by 4.5x over the next two years? If you’re facing information management…
Why employee data protection is a top compliance priority in 2023
Protecting employee privacy is not a new thing. Some of the most sensitive personal information collected and managed in the workplace – personnel files, employment…
Work smarter with content insights
Content services platforms must support document management, automate business processes, enable information governance and facilitate collaboration between employees and external stakeholders to support an organization’s…
Extend your information management flows with low code integrations
Many organizations have implemented content management platforms to automate their business processes but often fail to provide users with tools that increase employee productivity. Business…
Effective customer information management builds better digital experiences
Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…
A foundation of trust: The role of a Customer Success Manager
In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…
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