Global supply chains, especially in the manufacturing sector have experienced many different forms of disruption over the years – from earthquakes and tsunamis through to…

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By…

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40…

The Voice of the Customer (VoC) is a term used in business to describe the in-depth process of capturing customer’s expectations, preferences and a strong…

Artificial intelligence (AI) is a transformative technology that has the potential to both complement and advance human effort. Law enforcement is just one of the…

At this year’s Forrester Data Strategy & Insights conference in Austin, TX, Forrester’s Boris Evelson presented a live technology challenge to OpenText and another vendor…

Offering an enduring piece of financial advice, Benjamin Franklin once wrote, “An investment in knowledge pays the best interest.” This bit of wisdom still applies…

The modern enterprise is a jungle of interconnected legacy systems, business unit applications, and technology platforms. Many enterprises have hundreds, or even thousands of disparate…

The market is growing fast for Healthcare Artificial Intelligence (AI), estimated to reach over $8 billion by 2026. During this year’s Intelligent Health conference, there…

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are…

We talk a lot about digital disruption and how new technologies are dramatically altering manufacturers’ business models and operations. While companies are aware that new…

Your customers are talking to you, and about you, but are you gaining any value from those conversations? In this blog post I’ll explore the…