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Paul Miller

Paul brings over 30 years of knowledge in driving end to end Customer Experience, helping businesses move the customer journey to the next level. Paul provides expertise in Voice Analytics, Web Content Management and Artificial Intelligence and how bringing them together creates a paradigm shift. He brings a deep technical ability and key skills needed to guide organizations through the technology, ensuring they can move forward with the information needed and get the most out of their solutions.

How to centrally manage your phone system when working from home

Working from home has now become the standard for many companies. As the pandemic eases, businesses are likely to re-examine their preferred ways of working—whether…

March 26, 2021 3 minutes read
How to centrally manage your phone system when working from home

How to centrally manage your phone system when working from home

Working from home has now become the standard for many companies. As the pandemic eases, businesses are likely to re-examine their preferred ways of working—whether…

March 26, 2021 3 minutes read
Empower your contact center supervisors with voice technology

Empower your contact center supervisors with voice technology

A big part of a contact centre supervisor’s job is making sure their team is Okay. That may sound obvious, but it’s a substantial task that includes supporting the team and the individuals to keep…

October 12, 2020 4 minutes read
Is your web content management business ready?

Is your web content management business ready?

More than ever, there is an increasing need for organizations to ensure their webpages and web content can be easily edited, by an increasing number…

September 18, 2020 3 minutes read
Put contact center technology at the heart of your customer experience

Put contact center technology at the heart of your customer experience

The contact center is at the heart of today’s customer experience. Contact center interactions are critical to customer experience in a digital age, and data…

July 8, 2020 4 minutes read
Amplify the Voice of the Customer with technology

Amplify the Voice of the Customer with technology

We are all customers, and as customers we often find our relationship with contact centers is ‘complicated’, frustrating, and sometimes just hard work. Most of…

June 11, 2020 4 minutes read

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