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Customer Experience
The road to digital-first communications
Customer experience leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.1…
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Customer Experience
Harness digital tech to improve claims processing
Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers…
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Customer Experience
Drive holiday season sales with omnichannel communications
Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. As…
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Customer Experience
IDG survey: how marketing services firms are meeting communications challenges
Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges…
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