Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

There are lots of different terms used to describe B2B process automation. These terms can be confusing, partly because they are so inter-related. This article…

Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the…

Culture eats strategy for breakfast – or does it? The famous quote from management consultant Peter Drucker is often debated in corporate circles. But the…

Independent research firm IDG has published a white paper based on surveys of ad agency executives. Entitled “Meeting the Challenges of Marketing Communications Delivery,” it…

Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…

This March 8th, on behalf of my colleagues here at OpenText, I invite you to celebrate International Women’s Day and the economic, political, and social…

In my last post I introduced a vision for the Smart Trash that would automatically identify the items you are throwing away. What would you…

Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to crowdsourcing apps to improve city…

Enterprise World 2014 is now officially closed and was one for the history books. We had 1, 950 attendees, 464 partners, 181 sessions, and 16…

Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for…

When you send a document electronically to your business partner it is critical that you know for sure whether or not it was received. Furthermore,…