Public Sector
5 highlights from the OpenText Government Summit
Key learnings we took away from this year’s 2024 OpenText Government Summit
Building on a vision with focus
Many countries, including the UAE, Saudi Arabia and China, have launched ambitious ‘Vision’ programs aimed at dramatic societal and economic transformation. In each case, the…
Are your citizens paying a time tax?
When was the last time you tried to get something done at your local, state or federal government agency? Did you look forward to it?…
Digital transformation in the Public Sector needs to be people-centric
Information technology is now central to the public sector – that statement is true of any body, local or national, that provides public services. The multi-faceted adoption of…
The future of public services must be data-driven
Over the past 15 months, the global pandemic shone a spotlight on the role of data in the public sector. Data was critical not only…
Delivering outstanding citizen experience in a post-COVID world
Public-sector organizations around the world have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure and digitally transforming the services…
After SolarWinds, worldwide governments can trust no one
The effects of the SolarWinds attack will be felt for a long time, and will ripple far beyond the government alone. Even though investigations and…
COVID-19 exposed the digital divide
The City of Toronto is a pioneer when it comes to smart cities. However, the pandemic highlighted the “digital divide” between the richest and poorest…
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
10 technology trends for the public sector in 2021
2020 was the year that no one could have foreseen, but for the public sector it demonstrated the requirement for incredible resilience and flexibility. It had to quickly pivot, break down barriers, share information…
Why innovation must be the new reality for government IT from January 2021
It’s almost ten years since the failed launch of healthcare.gov. This event served to cruelly expose what medium.com described as ‘an archaic, hodgepodge system of digital services’ that were often siloed, leading…
The key to delivering digital government services
In September 2020, the UK government’s Digital Secretary Oliver Dowden launched the National Data Strategy, putting data at the heart of the UK’s recovery from…
Is cloud the silver lining for government?
In a recent podcast, Matthew Cornelius, Executive Director of the Alliance for Digital Innovation (ADI), told me that Covid-19 had driven IT modernization in government…
Stay in the loop!
Get our most popular content delivered monthly to your inbox.
