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customer journey
The Power of L.O.V.E.
In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…
February 14, 2024 •
4 minutes read
ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…
January 8, 2016 •
3 minutes read
ON DIGITAL-First Fridays: The Customer Journey
Peter Drucker was right when he said, “The purpose of a business is to create and keep a customer”. This is the goal of every…
December 21, 2015 •
3 minutes read
ON DIGITAL-First Fridays: It Only Takes a Finger
My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…
December 11, 2015 •
2 minutes read
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