In February 2025, Bybit, a major cryptocurrency exchange, suffered one of the largest heists in digital finance history. Hackers stole $1.5 billion in Ethereum by exploiting security. While this attack was external, the financial services industry faces an even greater threat—insider-driven breaches.
In recent months, malicious insiders have been caught selling confidential bank client data, leaving customers vulnerable to fraud and identity theft. Even government institutions aren’t safe, as seen in the CFPB breach where an ex-employee illegally transferred the personal data of over 250,000 consumers.
Insider threats: a growing concern
Unlike external cyberattacks, insider threats are harder to detect because they come from employees or contractors who already have access to sensitive systems. According to Verizon’s 2023 Data Breach Investigations Report, insider threats now account for three out of every four data breaches.
The financial sector is particularly vulnerable:
The average data breach cost in financial services rose to $6.08 million in 2024, up from $5.90 million the previous year (Statista, Cost of data breaches in financial industry worldwide, 2024).
64% of financial firms have more than 1,000 sensitive files accessible to every employee (Varonis, 82 Must-Know Data Breach Statistics, 2024).
Cybersecurity talent shortages have hit a record 4.8 million unfilled positions, weakening financial institutions’ ability to detect insider threats (ISC2, Growth of Cybersecurity Workforce Slows in 2024 as Economic Uncertainty Persists, 2024).
With features like unsupervised machine learning-based anomaly detection, behavioral risk scoring, and seamless integration with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot, OpenText helps financial organizations automate threat hunting and detect insider and other elusive threats in days instead of months, reducing the cost and damage of breaches.
Don’t wait for the next breach
The stakes have never been higher. Whether it’s billion-dollar crypto heists or employees leaking sensitive data, financial institutions must act now. We’ve got you covered with our latest guide to AI-powered threat detection and response in the financial services industry. Learn how you can elevate your organization’s defense against unknown threats posing some of the biggest cybersecurity challenges.
OpenText™ Content Management (Extended ECM) integrates business content with leading ERP, CRM, HCM applications, seamlessly connecting people with information and accelerating end-to-end business. Check out the latest updates and innovations from the most recent releases.
310% ROI achieved in just three years!
Download the Forrester Total Economic Impact™ of OpenText Content Services Private Cloud Platforms study and discover cost savings and business benefits for your modernization strategy.
April 2025: What’s new in OpenText Content Management CE 25.2
The OpenText™ Content Management CE 25.2 release introduces practical enhancements across user experience, intelligent automation, document control, and integration with enterprise applications. These updates are designed to give administrators more control, improve system performance, and reduce effort in managing content-intensive operations.
Introducing OpenText Content Management for Guidewire
OpenText Content Management for Guidewire delivers seamless content integration for cloud deployments of Guidewire PolicyCenter and ClaimCenter and the documentation that drives insurance operations. By embedding content directly into the Guidewire interface, users can intuitively access and manage documents, correspondence, and case-related information without leaving the system they use every day.
With this solution, insurers gain a single source of truth across business-critical processes—from first notice of loss to final resolution. Claims handlers and underwriters can upload, retrieve, and view documents directly from Guidewire, ensuring every interaction is supported by accurate, current information.
Adjusters and underwriters manage claim and policy documents directly in Guidewire for a complete view.
The CE 25.2 release debuts with:
Real-time data sync between Guidewire and OpenText Content Management, keeping policy and claim information aligned across systems
Granular roles and permissions to meet regulatory needs, distinguishing access rules between ClaimCenter and PolicyCenter users
AI-driven insights from OpenText Content Aviator, enabling intelligent summarization of claims, comparison of policies, and automated correspondence generation
End-to-end lifecycle support, from content capture and case creation to resolution and archiving, ensuring consistent governance and audit readiness
For insurance organizations navigating complex digital transformation and compliance demands, OpenText Content Management for Guidewire simplifies content access, improves collaboration, and enhances the speed and accuracy of every decision.
Document management and user experience
Optimized browse view performance
With the adoption of the V3 REST API, Smart View’s folder navigation is faster and more responsive, eliminating delays when browsing large folder structures.
Boost user engagement with Pendo integration
New in CE 25.2, Pendo integration for private cloud customers allows OpenText to track feature usage, gather in-app feedback, and deliver targeted user guides for both new and foundational capabilities. Administrators or business administrations can opt-in when logging into Smart View or can opt-out via a separate settings page.
Control the experience with smart view admin options
Administrators can now hide unused system actions, import/export customized home pages, and assign a department to a specific home page—helping teams focus on relevant tasks by streamlining their smart view experience.
Mobile and notification enhancements
New mobile app features include inbox view refinements, activity feeds in business workspaces, and user profiles. Notification center settings have also been redesigned for easier configuration.
Streamlined reservations
Clicking a reserved document now prompts users to request reservation access directly, making high-demand document workflows more efficient.
Navigate workflow attachments with less friction
Users can now traverse multi-level workflow attachments using a new sidebar panel—without leaving the workflow context. This enhancement simplifies the review of complex document packages by keeping related content accessible in a single view. By reducing the need to open multiple windows or lose context, this feature helps teams process workflows more efficiently and with greater accuracy.
Business workspaces and smart document types
Enhanced Smart Document Types
New capabilities allow admins to:
Restrict folders to only store generated documents
Use smart document types as a data source for custom columns and facets
Disable document previews during upload to better support privacy preferences
These refinements provide more precision in content classification and access control.
Viewing and transformation
Smarter document conversion and viewing
Intelligent Viewing now allows:
Viewing renditions directly from the Renditions page
Viewing multi-document workspaces with a visual progress alert
Exporting files with annotations by default
Selecting user groups for viewing rights to simplify gradual rollouts
Folder-level settings can now cascade to child folders, enabling more precise control of watermarking and conversion policies.
Document generation
Self-service font uploads
Admins can now upload fonts directly in Content Manager—no support tickets required.
Increased scalability
Multiple PowerDocs (OTPD) pods now run by default, paving the way for zero-downtime patching and improved performance.
Information governance and protection
Expanded physical records tracking
Users can now view circulation history and bulk process borrow requests from the Circulation tile—making physical record tracking as efficient as digital.
OpenText Content Management for Microsoft 365
Archive connected Microsoft Teams without additional components
With CE 25.2, administrators can now archive Microsoft Teams connected to business workspaces directly from within OpenText Content Management without requiring the integration service add-on. This simplifies deployment and reduces operational overhead by making archiving a native capability. Organizations benefit from more efficient lifecycle management of collaborative spaces, ensuring content remains governed even after team activity ends.
OpenText Content Management with Content Aviator
Now available on AWS
Customers can now choose AWS or GCP for Content Aviator deployment, opening new opportunities for compliance (e.g., FedRAMP) and hybrid environments.
Topic-aware chunking strategy
Content Aviator now uses topic-based document segmentation to improve the accuracy of summaries and answers, delivering better AI-driven insights.
OpenText Content Management with media management
Edit existing annotations
Users can now adjust existing annotations by changing shapes, repositioning markers, or updating comments—making it easier to maintain accurate feedback throughout the content lifecycle.
Add text box annotations directly to video
A new text box tool enables users to overlay comments directly on video frames. This helps reviewers highlight important moments with clear, on-screen labels, improving communication across teams.
OpenText Content Management with document control
Improved document training
Compliance tracking for controlled documents has expanded. Admins can assign trainees and certifiers, enable users to mark documents as read and understood, and generate compliance reports to support audits.
System Administration
Support for zero downtime patching
OpenText Content Management CE 25.2 introduces support for zero-downtime patching, reducing disruption during system maintenance. This advancement addresses a key operational challenge: applying critical security and application updates without requiring extended outages.
Traditionally, patching operations could require maintenance windows of up to eight hours—interrupting user access and business processes. With zero-downtime patching, updates can now be applied while systems remain available, minimizing impact on users and preserving service continuity.
This feature is especially beneficial for cloud operations teams and administrators managing large-scale or always-on environments. By streamlining the patching process, organizations can stay current with updates, improve security posture, and maintain business agility without compromising availability.
Capture and ingestion improvements
The Object Importer now supports:
S3 storage buckets for data ingestion
The distributed agent framework
A dedicated scheduled bot
These enhancements, including improved administration settings and more, improve ingestion performance and flexibility during migrations.
OpenText™ Content Management CE 25.2 delivers practical, high-impact enhancements that help administrators improve system performance, streamline governance, and enable smarter collaboration across the enterprise. From faster navigation and AI-driven insights to zero-downtime operations and deeper application integrations, this release supports a more agile, secure, and connected content environment. As organizations continue to scale and modernize, CE 25.2 provides the tools needed to simplify complexity, enhance the user experience, and ensure content remains a strategic asset.
February 2025: What’s New in OpenText Content Management CE 25.1
The latest release of OpenText™ Content Management CE 25.1 introduces significant enhancements across document management, user experience, enterprise application integration, workflow automation, and security. These updates improve performance, usability, and integration capabilities, helping organizations streamline content processes and drive efficiency.
Document management & user experience
Smart View home pages
Administrators can create and manage multiple customized home pages within Smart View, assigning them to different departments and configuring advanced rules. Home pages are created and edited using a drag-and-drop style editor within Smart View. End users can then easily switch between multiple home pages via the hamburger menu as well as set a default for a personalized experience.
Optimized multi-selection on search pages
Users can now efficiently select multiple items on search pages, eliminating delays and enhancing productivity when managing large sets of search results.
Simplified access and bulk workflow processing
Users can now act on workflows directly from widgets, processing multiple workflows in a single click. This reduces time spent on manual approvals and increases efficiency.
Business Workspaces & Smart Document Types
Improved performance for opening Business Workspaces
Time to open a Business Workspace has been dramatically reduced for customers running CE 22.1 and later, ensuring faster access to content.
Lock and unlock Business Workspaces
A new event bot automatically locks and unlocks Business Workspaces based on predefined metadata conditions, ensuring data integrity during approval processes. A red lock icon visually indicates when a workspace is locked.
New Smart Document Type bots
Restrict file formats: Administrators can now enforce MIME type restrictions to ensure only specified document types are uploaded.
Request document deletion: A new deletion request workflow ensures controlled document removal, requiring approval when configured. See this i
Resolve missing or outdated documents: Users can now address missing or outdated documents directly from the header widget for faster content updates.
Viewing & transformation
Content Aviator integration with Intelligent Viewing
Users can now interact with Content Aviator directly from the viewer, enabling AI-driven insights while viewing a document.
Bulk document conversion from search results
A new multi-file “Convert” operation allows bulk document transformation directly from search results, improving efficiency and allowing for useful search and export scenarios.
Publication status indicators
Documents in the browse view now display status icons indicating their publication state (e.g., cached, pending, or failed), improving visibility into document readiness.
Banners and watermarks for Business Workspaces
Organizations can now apply screen banners and watermarks from Business Workspace objects, reinforcing security and compliance requirements. Watermarks and banners can now be applied to child objects within the workspace, similar to folders.
Intelligent Viewing installation improvements
A new interactive configuration tool streamlines the Intelligent Viewing installation process, reducing setup complexity. Users that prefer the classic properties file can continue to that text-based method as well.
OpenText™ Content Aviator
Synonyms support
Users can define company-specific synonyms to improve AI understanding of industry-specific terminology, ensuring more accurate responses from OpenText Content Aviator.
Coming soon: AI agentic workflows
OpenText is developing agentic workflows that will break down complex tasks into automated steps, integrating external tools and self-optimizing workflows for greater efficiency.
Document Generation
Document Generation tenant permissions
Permissions for PowerDocs tenants can now be managed using OpenText Directory Services (OTDS) groups, providing enhanced security and separation between business units.
Multiple enclosures support
Users can now upload multiple enclosures at once, reducing manual effort when managing document packages.
Business integrations
Announcing Salesforce Agentforce integration
OpenText Content Aviator for Salesforce Agentforce, integrated with OpenText Content Management in CE 25.1, empowers Sales and Service teams with enhanced actionable insights to boost productivity and accelerate efficiency.
Discover, summarize and translate content from Business Workspace directly within Agentforce, eliminating the need to switch applications.
Deliver actionable insights within Agentforce, allowing users to create Salesforce records directly from Aviator content while staying in Salesforce.
Gain seamless access to relevant content, all within Agentforce.
Outlook add-in improvements
Users can now create new folders within OpenText Content Management directly from the Outlook web add-in.
Attachments from OpenText Content Management can be added to emails in compose mode without switching interfaces.
Teams synchronization enhancements
Workspace Team Leads can now manually synchronize workspace members with connected Microsoft Teams environments, ensuring better collaboration management.
SuccessFactors integration improvements
Onboardee workspaces report: System reports now display the number of onboardee workspaces, providing better visibility into usage.
Enterprise Scan upload approvals: Documents scanned via Enterprise Scan now adhere to Smart Document Type approval workflows, maintaining content governance.
Default perspective loading: SuccessFactors permissions are now used by default to calculate perspective loading, reducing system load times.
SAP solutions: authentication enhancements
Administrators can now configure OAuth authentication with additional parameters, increasing security and compatibility with various system landscapes.
Information governance & protection
Physical records circulation management
A new Circulation tile provides tools for borrowing, tracking, and returning physical records, improving governance for organizations managing physical assets. Notification Center now displays messages related to borrowed items.
Dispositioning enhancements
Users can now stop disposition searches and bulk actions mid-process. Additionally, high-volume dispositioning is now a standard feature, improving large-scale record retention management.
Workflow & automation
New internal event triggers
New bots can now react to internal document events, such as new versions or document generation, expanding automation possibilities.
Scheduled bot usability improvements
Enhancements include a refreshed interface, expanded error reporting, and improved tracking of scheduled automation jobs.
Enable/disable JavaObjects in Webreports
JavaObjects can be enabled or disabled along with Oscript on the Manage Global Scripting page, providing an extra layer of security.
Advanced Media Add-On
Private annotations
Users can now mark annotations as private, allowing them to add notes without sharing them with all viewers.
Clipping with annotation data
When creating clips from existing videos, annotation data can now be included, ensuring critical insights remain with the content.
OpenText Content Management CE 25.1 introduces powerful enhancements that improve usability, performance, and automation. From Smart View optimizations and AI-driven workflows to advanced governance and security features, this release supports organizations in managing their content more effectively. These updates ensure businesses can navigate the evolving demands of enterprise content management with greater efficiency and flexibility.
October 2024: What’s New in OpenText Content Management CE 24.4
Announcing Protected B Certification
The Canadian government’s Protected B certification provides stringent security assurance for cloud services used by federal agencies, ensuring sensitive data is protected against cyber threats. This certification level, applicable when compromised information could cause serious harm, is crucial for agencies managing sensitive data and records. OpenText now offers Protected B-certified cloud solutions, meeting high standards for security and compliance in government information management. OpenText’s solutions empower agencies to securely manage public sector records, streamline processes, and facilitate inter-agency collaboration while adhering to government standards for electronic records and document management.
Protected B certification is valuable for government agencies seeking enhanced security, streamlined procurement, and compliance assurance. By standardizing security requirements, this certification simplifies the process for agencies procuring cloud services, reducing both cost and redundancy. With certified solutions like OpenText Content Management for Government, agencies can digitize records, improve operational efficiency, and enhance citizen service, all while maintaining compliance with federal regulations. OpenText’s commitment to secure information management helps agencies meet their goals responsibly and efficiently, optimizing resources while safeguarding sensitive data.
In addition to Protected B certification, the release of OpenText Content Management CE 24.4 brings streamlined navigation, powerful integrations, and advanced automation capabilities. These updates improve information accessibility, operational efficiency, and compliance with industry regulations. Here’s just some of the highlights from this release.
Enhanced navigation with Smart View hamburger menu
The introduction of a “hamburger menu” in Smart View offers users a streamlined navigation experience. This menu, embedded in the application header, provides quick access to frequently used areas like “My ToDo” and “Recently Accessed,” optimizing workflows and improving ease of use. It can be enabled or disabled via an admin setting.
Intelligent viewing – eye icon updates
The viewing and transformation options in Smart View have been refined, with the “eye” icon updated to include Intelligent Viewing as a submenu item. The eye icon is also now used for other open commands such as the Office integration. This change frees up screen and menu space, making navigation more intuitive for administrators.
Simplified business workspace members management
Business Workspaces in Smart View have been enhanced with streamlined participant management. Users can now manage roles and folder access directly from the side panel, making collaboration setup faster and reducing time spent on administrative tasks.
New business scenario: Customer service
A new Customer Service business scenario has been added to the Business Process Library. Integrated with Salesforce, this scenario supports knowledge base article creation and updates with pre-configured event bots, workflows and WebReports.
Multiple signature types for DocuSign
CE 24.4 introduces multiple signing methods within DocuSign, including support for qualified electronic signatures. Additional metadata can also now be passed to DocuSign. This added flexibility is ideal for organizations needing to meet specific regulatory requirements for contracts and other critical documents.
Search multiple workspaces and documents with Content Aviator
Users can now select multiple workspaces as well as multiple documents when triggering Content Aviator. Workspaces and documents can be selected from anywhere including the browsing view, search results, within a collection and more, as long as they are Content Aviator enabled.
Automatically create a connected Microsoft Team
When creating a new Business Workspace in OpenText Content Management, users can now automatically generate a connected Team. This automated creation simplifies content sharing, enhancing collaboration for users who rely heavily on Microsoft Teams.
Support for inactive employee workspaces in SuccessFactors
The latest update allows automatic removal of SuccessFactors role members from a workspace when employee status changes from active to inactive. Additionally, re-hire scenarios are supported (inactive to active), optimizing synchronization jobs and improving performance for organizations with high employee turnover, such as seasonal operations.
Enhanced high-volume records management metadata performance
Administrators managing large data volumes can now utilize Records Management Metadata Bulk Update Rules, a feature that simplifies high-volume metadata adjustments. This update is particularly useful for organizations needing frequent reclassification or retention changes.
Advanced media add-on enhanced video player and audio support
Advanced Media Add-On now includes an enhanced video player with additional playback controls including zoom, playback speed adjustments, and options to skip forward or back 30 seconds. In addition, audio support has been added allowing users to convert, stream, annotate and clip audio files just like video files.
With these updates, OpenText Content Management CE 24.4 reinforces its commitment to delivering robust, flexible, and user-friendly solutions. By focusing on integration, automation, and improved user experiences, this release equips organizations to navigate the evolving demands of enterprise document management.
July 2024: What’s New in OpenText Extended ECM CE 24.3
The latest release of OpenText Extended ECM CE 24.3 introduces a suite of new features aimed at enhancing the user experience, improving productivity, and ensuring seamless integration with other tools and platforms. Here’s a look at what’s new:
Advanced Media Add-On
Users can quickly and easily convert, stream, annotate and clip video content.
New in CE 24.3, Advanced Media Add-On provides a first-class experience for users interacting with video content as part of business processes. This add-on allows users to:
Streamline video conversion and streaming.
Deliver high-quality video streaming at scale.
Enhance collaboration with annotation tools.
Simplify sharing with quick and easy clip creation.
The latest update to Content Aviator enhances document and workspace summaries. By upgrading from Google PaLM 2 to Gemini, users receive more accurate and useful answers. The summaries now include a short paragraph followed by a bulleted list of key points, making it easier to sift through large volumes of content.
New sales business scenario
Manage the entire sales process from campaign to lead to opportunity to sales order with the new sales business scenario in conjunction with Salesforce. This feature includes records management, Smart Document Types, and more as part of the business process library.
Microsoft Teams – Folder tab in each channel
Extended ECM now keeps users focused on relevant content within specific Teams channels. Each channel connected to a business workspace will have a folder tab pointing to the mapped folder in the business workspace, ensuring easy access to the right content.
Outlook Web Add-In – Bulk email filing
Increase productivity and improve the user experience by eliminating the need to file multiple emails individually. The new bulk email selection and filing feature in the Outlook Web Add-In streamlines the process, allowing users to file multiple emails into Extended ECM more efficiently.
“My ToDo” widget
The new “My ToDo” widget provides users with a singular view of all their assignments, enabling them to quickly take action and push business processes forward. Default sections include:
My Workflows
My Reminders
My Stateflows
Users can also provision custom tabs to track specific workflows of interest. Admins can switch the end user task widget between the legacy “My Assignments” and the new “My ToDo”.
“My Shares” widget – New folders added
For users who regularly share content outside their organization, the “My Shares” widget now provides a holistic view of shares and their status. New sections include:
Shares Expiring Soon: Shows shares nearing expiration, with admin control over the notification period.
Smart Document Types – “Upload with Approval” bot
Ensure the quality of content added to a workspace by requiring approval before uploading certain document types. Users can choose a document type, which then gets sent via workflow to an approver for review before being added to the workspace. Default workflows are provided, or users can build custom approval processes.
Electronic Signatures – Multiple “Meaning of Signing”
When signing a workflow, users can now select from a list for “Meaning of Signing,” allowing for better definition and understanding of the approval process. Business process designers can assign different meanings to each signing step, centralizing configuration for all signatory steps.
Viewing & Transformation – View Only mode for deep links
Enhance security and governance with the new View Only mode for deep links, available at the content or folder level. Users that open deep links in view-only mode will not have the ability to add annotations, print, or save.
Switch between vertically & horizontally aligned metadata fields
The new “Label Alignment” setting under Configure Smart View allows admins to choose between vertically or horizontally aligned metadata fields. This provides better accessibility and responsiveness, adapting to various screen layouts and user preferences.
Records Management – Classification rules for perspectives
Reduce administrative work by configuring a single Perspective for all objects of a given classification. Use a rule to display a Perspective for multiple containers based on a standard classification, streamlining management and updates across Extended ECM.
Records Management – Make confidential
Restrict access to sensitive content with the new “Make Confidential” feature, temporarily removing permissions for all users except the owner and the user performing the action. Admins can control and restrict usage of this feature.
WebReports – Generate Microsoft XML documents
Easily convert documents to .docx format for security requirements. Users can generate MS Word XML .docx files from various sources, including LiveReports, search queries, Content Server files, and external applications. This feature can be scheduled or triggered by specific events.
WebReports – “Run as”
Enhance flexibility and security control by allowing business admins to run reports on backend operations without modifying permissions. The new “Run as” option under Properties lets users select from a dropdown or run as a WebReports System User, with audit trails showing the “Run As” user.
Additional enhancements
Tenant Administrator user type: A new user type for cloud customers that allows access only to administration pages and specific volumes, ensuring segregation of duties without content access.
SAP SuccessFactors integration: Business admins can link to candidate workspaces or start document generation from external applications, extending functionality into SuccessFactors Recruiting or Workzone.
April 2024: What’s new in OpenText Extended ECM CE 24.2
The Extended ECM CE 24.2 release includes new capabilities designed to help organizations master modern work.
Streamline communication with precise linking
Create deep link URLs to point to bookmarks, page numbers, or search terms.
Extended ECM now empowers users with the ability to create a URL that will open a document and navigate to a designated section of that document. The capability facilitates collaboration with the ability to precisely point to a specific bookmark, page number, or search term. As an additional security measure, “deep link” URLs can be sent with a “view only” designation.
Clearly communicate about new document versions
Users adding a new version of a document are now able to easily communicate information about that version. Once the new version is uploaded, a dialogue box pops up to prompt the user to describe why a new version was needed or what changed. Users can also quickly see all added descriptions in a single view of the versions table.
Improve efficiency with new features for working with Extended ECM teams
Reduce manual work by importing teams from a previous Business Workspace of the same type.
A couple of new features improve the way team leads work with their teams:
View team members at a glance – Quickly display team participants, grouped by their roles, by with a single click that opens a searchable side panel.
Easily import existing teams into new Business Workspaces – When creating new Business Workspaces, streamline the process and cut back on manual work with the ability to automatically import a team from a previous business workspace of the same workspace type.
Enhance productivity and compliance with Smart Document Types In addition to using the File Upload widget, users can now easily drag and drop or click to add a document for Smart Document Types. Using Smart Document Types empowers users to streamline work by automating content storage, metadata usage, and follow-up processes.
Tighter integration and usability between Microsoft Office 365 and Extended ECM
Users will be auto notified, via push notifications to Microsoft Teams, of important items relevant to their role.
Users can strengthen the archiving process with the option to delete a Team upon retirement to ensure there are no other copies except the archived copy.
An enhanced Outlook web add-in for Extended ECM will support email filling to any permissible folder
Users have the option to create Teams channels as private or shared for sync mapping
Additional innovations to help you master modern work
Business administrators at organizations that have implemented OpenText™ Content Aviator can now enable Aviator by workspace type, reducing manual efforts when enabling a large number of workspaces.
Extended ECM mobile app users now have the added convenience of being able to create Business Workspaces from within the app.
A new feature for end users who want to work with metadata for reporting enables them to export search results directly from Smart View into CSV or JSON formats, maintaining their selected columns. Permissions and security clearance levels are also maintained within the export results.
January 2024: What’s new in OpenText Extended ECM CE 24.1
The Extended ECM CE 24.1 release includes new capabilities designed to help organizations master modern work.
Content Aviator surfaces your most important information in Extended ECM
With the introduction of OpenText™ Content Aviator, users can leverage the power of generative AI and large language models (LLM) for conversational searches that help them find what they need – faster.
Content Aviator provides generative AI content management and acts as an intelligent assistant that users can ask conversational questions, receiving answers that distill large volumes of Extended ECM content into comprehensible summaries, based on a user’s permissions. Once a question is answered, users can choose to ask follow-up questions or start new searches from scratch. Users can even ask Content Aviator to summarize a Business Workspace with the click of a button.
Streamline processes with easy-to-use document-centric automation
Use Smart Document Types to automate content storage, metadata usage, and follow-up processes.
Administrators can easily configure what happens with uploaded documents using bots to configure Smart Document Types—without the need for complex coding. Smart Document Types help store content correctly, ensure the appropriate metadata is included and can trigger follow-up processes.
With the new flexible, scalable functionality, administrators use simple bots to quickly configure conditions based on categories, attributes, operators and values. Multiple parameter blocks can be applied for more complex scenarios.
Personalize your user experience with options to show, hide and reorder columns
New options for working with columns empower users to personalize their experiences.
Extended ECM empowers end users with the ability to personalize and improve their experience by choosing how to display columns for their individual work preferences.
By simply opening the Column Settings panel, users can choose to select or deselect checkboxes for each column. They can also drag and drop to reorder columns. This view is available throughout the product and for every user—and the customized settings are “remembered” for both browse views and search results views—so the same column order is shown each time a user logs in.
Maximize database storage with improved viewing cache management
Admins can perform new cache operations to optimize available database storage and improve re-processing and troubleshooting of content—choosing to either clear the viewing cache on demand or setting a timeline to automatically clear the cache of anything that has been viewed.
Easily navigate to Business Workspaces from SAP
Two new features empower users with the ability to easily work with Business Workspaces in SAP S/4HANA:
By selecting a line item (such as purchase contract, sales contract, task list, etc.), users can click through to an associated Business Workspace.
Admins can now easily configure a Business Workspace in an SAP Fiori app with key user adaptation—without the need for complex coding.
Improve efficiencies between Microsoft Teams and Extended ECM
There are two new ways to boost productivity between Extended ECM and Microsoft Teams:
Administrators can choose a configured Microsoft Teams Template whenusing the Extended ECM Microsoft Teams job scheduler to automatically create Teams for Business Workspaces. This provides more flexibility and the ability to create and use Teams templates that meet the demands of their organizations.
Using the Teams app, end users have an option to choose a Microsoft Teams Template when simultaneously creating a Team and a Business Workspace.
Stay apprised on system health
A new System Health test framework allows Administrators to quickly test various aspects of Extended ECM, including: Document Management, OpenText Directory Service, Search, and System. The new testing capabilities will help provide Administrators with a more complete picture of system health over time.
November 2023: What’s new in OpenText Extended ECM CE 23.4
The Extended ECM CE 23.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex procurement operations with the Procurement Business Scenario
Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost.
Manage all procurement information from purchase requisition to purchase order with the new Procurement Business Scenario
Manage content related to your procurement processes in Business Workspaces, with the ability to work as a standalone solution (supported by workflows) or driven by processes in SAP S/4HANA. The Procurement Business Scenario makes it easier to:
Create a purchase requisition from any user’s landing page
Manage all procurement information from purchase requisition to purchase order
Keep track of procurement updates on an at-a-glance dashboard
View contract consumption on the workspace
This Business Scenario is designed to work independently supported by workflows or with SAP S/4HANA for more complex processes, including approval workflows. (A new Extended ECM Business Scenarios User Guide is also available for customers (login required) for information about the general structure of Business Scenarios, which Scenarios are available and how to deploy them.)
To keep projects moving, delegate a proxy to cover for a specific user
Extended ECM users can assign a proxy who can act as though they are that user—for coverage during vacations and other situations that arise. Delegate a proxy indefinitely or for a specific start and end time window, allowing for advanced scheduling if an absence is planned. For additional clarity, the assigning user is alerted in the Notification Center every time the proxy user is working as them and a visual banner is displayed for the proxy user noting that they are “working as” the other person. Administrators also have the ability to set and change proxies on behalf of other users.
Delegate a user proxy to work as a specific user and keep projects moving
Quickly address Intelligent Viewing needs
Release CE 23.4 featured several new Intelligent Viewing features:
Support the secure viewing of content with Azure Information Protection (AIP) – “View Only” functionality allows AIP content to be viewed but not published, printed or annotated and restricts further processing with manual or automatic conversion features.
Support for work with Apache OpenOffice Formats – Viewing, annotation, redaction, publishing, and transformation are now supported when working with OpenOffice formats including ODT (text documents), ODS (spreadsheet), and ODP (presentation programs) file formats.
A better, more personalized way to work with columns
Release CE 23.4 provides more ways to personalize a user’s view that is maintained whenever the user logs in from the same laptop and browser:
Browse view – Users can now manually resize columns and scroll horizontally when more columns are available. The manual settings persist for the user’s future work for a personalized browse view experience.
Search view – A new gear icon allows users to switch between views that include tabular search, standard search, and a brand new pinned columns search. With pinned columns, users can set or “pin” a column in place with horizontal scrolling enabled for the remaining columns.
New notifications to keep users informed
Release CE 23.4 featured several new notifications for content sharing:
Share approval – Share coordinators or share administrators who want more control over the content that gets shared with Core Share or Microsoft Teams can now opt-in to receive notifications for shares that require their approval. When an employee tries to add a document to a shared folder, the Notification Center will provide an alert that approval is needed for a document that has been added to a shared folder.
Share Error and Share Expiry – Share coordinators and share administrators can opt-in to be alerted in the Notification Center (vs. via email) for shares with errors or shares that are set to expire in a pre-specified number of days.
August 2023: What’s new in OpentText Extended ECM CE 23.3
The Extended ECM 23.3 release includes new capabilities designed to help organizations master modern work.
Streamline document availability with Reservation Management
Extended ECM SmartView users who have gone to edit a document, only to discover that someone else has it reserved, will appreciate the new Reservation Management feature.
Collaborators can now choose to “request a reservation” on documents that are currently in use, reducing the need to leave the platform to send an email or instant message to notify team members they are waiting. This will help minimize downtime and remove bottlenecks by (1) communicating that a user is waiting for a document and (2) letting that user know when the document is available for them to reserve. This allows users to focus on other projects while waiting for their notifications, and it will be particularly useful for highly collaborative teams that are working with many files—particularly those that aren’t supported by Microsoft Office online or other co-authoring tools.
Reservation Management reduces switching between applications with notifications when a document becomes available.
Automate transformation with a Workflow Module step
A new Workflow Module step for transformation enhances content review and collaboration. Easily convert content to highly accessible PDF/TIFF formats as an Extended ECM workflow step that includes the option to apply annotations, redactions, banners and watermarks before publishing as a new document version or rendition.
Provide clearer at-a-glance information for more productive collaboration
To provide a better user experience for anyone who collaborates through email and Teams, enhanced copy URLs will provide more information at a glance—including icons, document names and a direct download link—so collaborators better understand where a link will lead them before they click on it.
Quickly decide whether to click a link with the greater insights provided by enhanced copy URLs.
Easily add charts to WebReports using no-code templates
Two new WebReport Smart Style templates featuring charts are now available. Without the need for coding, users can now either (1) display a clickable Visual Count Chart or (2) create a report featuring the chart along with a browsable list of the items below, which can be customized with actions such as copying items, viewing properties or copying links.
Columns, categories and attributes can also be easily added without taking up developing time. In addition to the new reports, other Smart Style reports include Simplified Browse, Simplified Metadata and Simplified Table and Visual Count Chart.
Save hours of development time by creating Smart Style reports with charts.
June 2023: What’s new in OpenText Extended ECM CE 23.2
The Extended ECM CE 23.2 release includes new capabilities designed to help organizations master modern work.
Amplify OpenText Extended ECM (or OpenText Documentum) with AI-powered insights
OpenText IDOL, a market-leading knowledge discovery and analytics platform, can now be combined with Extended ECM or Documentum to uncover the rich knowledge and connections hidden in your content. Adding IDOL, which supports over 1,000 data formats, enables users to surface key insights stored deep within unstructured data (within repositories such as Extended ECM, Documentum, Microsoft® Teams or SharePoint and other file shares). For more information, read the blog post: “Work smarter with content insights.”
Make smarter, faster decisions with data visualization of content connections and relationships via a knowledge graph.
Stay on brand and under budget
New streamlined branding functionality reduces both the need and extra cost of custom development to align with your organization’s preferred branding. Business administrators can now add a brand logo, background color theme, breadcrumb font color and/or icon color theme directly from within Extended ECM Smart View. The intuitive WYSIWYG (What You See Is What You Get) editor means changes are previewed before you hit save and can be made with just a few quick clicks. The new branding is implemented within seconds—and admins can revert to the original default settings just as quickly and easily.
Quickly address transformation needs
Release CE 23.2 featured several new Intelligent Viewing features:
Improved efficiency of content transformation – Automatically convert content within a Business Workspace. This container-level conversion can be configured so content that is added is automatically converted from the current format to the universally used PDF/TIFF formats and published to a targeted directory. Additional options include applying banners or watermarks and/or deleting source documents once a conversion task is completed. New functionality is also now available at the folder level: Automatic conversion can be triggered when a new version of a document is added to a configured folder—particularly useful for document revisions or updated drafts of engineering drawings.
Create rendition objects – Create Extended ECM renditions as an output option via automatic conversion, manual transformation and publishing from within the Viewer. The content converted as a rendition maintains a relationship link to the source document version they are created from.
Work more effectively with compound documents – The Compound Document object type is now supported for initiating an at-a-glance multi-file view, automatic conversions and secure banners and watermarks.
Do more with your SAP Integration
The CE 23.2 release featured key enhancements for authentication and productivity within SAP integrations:
Support for SAP IAS/IPS for authentication purposes – For customers that use multiple SAP solutions, Extended ECM supports SuccessFactors tenants that have SAP Identity Authentication Service (IAS) or Identity Provisioning Service (IPS) enabled for authentication and provisioning.
Review file completeness at a glance – In addition to monitoring single workspaces, managers and HR administrators are now able to save time by quickly seeing if documentation is missing or outdated over several workspaces—such as across teams or even an entire organization. A new widget enables users to jump into a view of an aggregated document completeness report with the ability to choose whether to display 30, 50 or 100 items per page. For a more precise view, use filters by document type, country of work, document status and workspace status. The report updates immediately, based on the options you select.
Quickly review file completeness to determine missing or outdated documentation across workspaces.
Improve information governance with retention schedules
Users can better manage the lifecycle of their records. The Record Series Identifier (RSI) retention schedule, which defines the stages of a record and the conditions that move the record to the next stage in its lifecycle, is now available in Smart View. Capabilities include adding stages, editing stages, deleting stages, and approving and viewing approval history.
Additional features for operational efficiency
Enterprise Connect users can now press a handy “Copy Link” button in the “My Working Document List” to copy the link to the Smart View of a document in the Office Editor cache with ease.
The Intelligent Filing Analysis Tool, used for the creation of analysis and runtime profiles for Intelligent Filing functionality, can now be accessed in the OpenText Cloud—with no more need to download it locally.
Controlled viewing and printing and electronic signatures are now fully cloud-ready for quick configuration by Business Administrators.
Accelerate the enterprise content journey with agile and scalable tiered plans
Whether your goals are to boost team productivity, build cross-functional excellence or bridge across boundaries, the new Extended ECM X-Plans have a cloud or license plans to suit your needs. The plans were built to fast-track deployment and accelerate time-to-value at every phase of your modernization journey—all with the scalability to grow as your business grows.
November 2022: What’s new in OpenText Extended ECM CE 22.4
The Extended ECM CE 22.4 release includes new capabilities designed to help organizations master modern work.
Simplify complex real-estate operations with the Real Estate Management Business Scenario
Originally released in CE 21.4, Business Scenarios are turnkey, pre-deployed line-of-business solutions that can be “turned on” at no additional cost. The Real Estate Management Business Scenario allows users to:
Securely manage all the essential property information such as tenancy agreements, mortgage documents, fire safety plans, surveys, etc. in a centralized repository with proper permissions and user rights
Quickly create a contract with appropriate terms using existing information on a specific property (rental object)
Stay up to date with property leases and contracts by reviewing their renewal/termination dates up to 3 months in advance using the Management Dashboard.
This Business Scenario is designed to work independently or with SAP S/4HANA for more complex processes.
Real Estate Management Business Scenario landing page with Management Dashboard and building information
Gain superior business intelligence with interactive charts
Static data visualizations like charts don’t always provide detailed information about the underlying specifics of the data. Users need a full view of the data’s makeup to truly understand the insights. By introducing interactive charts (in Smart View) in CE 22.4 users can get data visualizations that allow them to drill down and interact with data. These data visualizations allow users to:
Perform actions such as triggering sub-reports, initiating workflows, and downloading reports without leaving the dashboard.
Quickly identify which contracts have been signed, terminated, or reviewed by clicking on a graph (see the pie chart figure below) and then build sub-reports on the type of contract signed.
Contracts Status pie chart when clicked on displays the status of various contracts
Stay away from distractions with mindful Notification Center Updates
Receiving multiple notifications throughout the day regarding changes in a Business Workspace can be overwhelming. The CE 22.4 release comes with a weekly or daily email digest to alert users of the changes in a Business Workspace. This allows users to stay up to date without the distraction of multiple emails. In addition, the newly designed email template brings the familiar Smart View look and feel to a user’s inbox while allowing them to customize the email with their logos and color scheme.
Email summarizing the unread notifications about the changes in a Business Workspace
June 2022: What’s new in OpenText Extended ECM CE 22.2
The Extended ECM CE 22.2 release includes new capabilities designed to help organizations master modern work.
Eliminate data silos and improve collaboration with enhanced sync to Microsoft Teams
Originally introduced in CE 22.1, this release comes with bi-directional editing and versioning of files between Extended ECM Business Workspace and a Microsoft Team, thereby maintaining file integrity and eliminating potential version conflicts. This enhancement allows users to work seamlessly between their system of collaboration, such as Microsoft Teams, and a system of record such as Extended ECM, maintaining a single source of truth. Learn more about the integration.
Synchronization of content between Extended ECM Business Workspace and a Microsoft Teams
Stay up to date with the Notification Center updates
Initially introduced in CE 21.3, Notification Center continues to evolve as the collaboration hub in Extended ECM. This release has added e-mail as a delivery channel for all Notification Center updates. This means that users can enable e-mail delivery of messages sent to them through Notification Center, promptly receiving changes to their watched Business Workspaces, Content Syndication operations and more.
Notification Center updates are delivered via email directly to the users’ inbox
Make content administration seamless with the new Content Manager role
To improve content administration the new Content Manager role allows designated user accounts to bypass permissions and enter a mode enabling access to most of the content in the Extended ECM system; thereby allowing them to self-service content administration and completion of tasks such as un-reserving documents or altering permissions without relying on system administrators or, if deployed as a managed cloud service, OpenText Support.
Increased software scalability and availability with Kubernetes Deployment
Extended ECM is now supported on Red Hat OpenShift, providing flexibility for customers to run their Extended ECM solutions in the cloud or on-premises environments, especially for those in heavily regulated industries such as Banking and Financial services.
Multiple deployment options for Extended ECM users
Improved user experience for the SAP Enterprise Asset Management Business Scenario
CE 22.2 enhances existing features within the SAP Enterprise Asset Management Business Scenario, such as Completeness Check, Metadata Widget with related Business Workspaces, and Team Widget. With the Completeness Check, users can see which documents of a particular document type are missing, such as manuals, technical drawings, work instructions, analysis results, etc. The Metadata Widget provides users with an aggregated view of related Business Workspaces. Finally, the Team Widget enables users to see who is responsible for specific assets or workspaces. Learn more about Extended ECM Business Scenarios.
Seamless integration of dynamic workflows
Dynamic workflows from OpenText™ AppWorks™ provide a way to forward responsibilities and include additional reviewers after starting a workflow within OpenText™ Extended ECM for Government.This integration gives users the flexibility to adapt the steps and tasks for complex case management-based work, thereby connecting information, knowledge, and people to resolve cases seamlessly.
Simplified software delivery for easy administration
With CE 22.2, we have consolidated the software delivery and installation of the complete portfolio of Extended ECM products. This simplifies deployment and administration whether your system is on-premises or in the cloud. Consolidated delivery improves efficiency and reduces the risk of error during deployment as administrators no longer need to identify, check compatibility, check availability, and install modules individually. In addition, with a clearer view of all the capabilities offered across the portfolio, it’s easier for organizations to adopt the Extended ECM model to address new business requirements and use cases.
Magellan Risk Guard integration
With its seamless integration to Extended ECM, Magellan Risk Guard together with the new OpenText™ Magellan BI & Reporting integration enables business users to create custom interactive reports without needing assistance from experts in AI, Data Science or analytics. With access to the new reporting capability directly in the Magellan Risk Guard UI, users can report on the types of risky data that are the highest priority for their department or job role.
Looking to upgrade to the latest version? Discover 10 reasons why your organization should act now, and find out how you can accelerate your upgrade by working with our OpenText Professional Services team.
Previous updates
Looking for more information from the previous updates? Check out the following articles:
In today’s data-driven world, managing enterprise content efficiently while ensuring compliance and security is a top priority for organizations. OpenText™ Documentum™ Content Management (CM) has long been a trusted enterprise content management (ECM) platform, offering robust capabilities to handle vast amounts of content with precision. Now, with the introduction of OpenText Documentum CM’s AI-driven workflow insights powered by OpenText™ Content Aviator, customers can take their business processes to new heights. This innovative feature integrates AI directly into workflows, providing actionable insights at every step to streamline decision-making. Let’s explore how this new capability, alongside OpenText Documentum CM’s existing strengths, can supercharge your information ecosystem.
Supercharge workflows with generative AI
OpenText Documentum CM CE 25.2 includes new AI-enabled workflow insights technology that will revolutionize the way reviewers interact with content at every step of the workflow process. OpenText Documentum CM’s workflow capabilities have always been a strength, offering a configurable environment with pre-built templates (e.g., 20+ for life sciences) and advanced features like task escalation, and real-time monitoring. The new AI-driven workflow insights powered by OpenText Content Aviator takes this to the next level by embedding AI directly into each step of the workflow process. At every stage, OpenText Content Aviator analyzes the content, extracts key data points, presents pre-defined insights and answers real-time questions from reviewers, enabling faster, more informed decision-making.
This AI integration not only enhances productivity but also maintains OpenText Documentum CM’s commitment to security and compliance. OpenText Content Aviator adheres to ACLs, ensuring reviewers only see authorized data, and its privacy-first approach means no customer data is used to train LLMs. Additionally, the AI can generate summaries, reports, or even draft communications (e.g., emails to stakeholders) at each workflow step, further enhancing productivity. For industries like Logistics and Transportation, Air France KLM could use this feature to summarize invoice statuses at each approval stage, reducing payment times even further.
Conclusion: Transform your information ecosystem using OpenText Documentum CM with OpenText Content Aviator
OpenText Documentum CM’s AI-driven workflow insights offer a transformative solution for managing your information ecosystem. From streamlined document management and ironclad security to scalable cloud deployments, AI-powered insights, and seamless integrations, OpenText Documentum CM empowers organizations to operate efficiently and compliantly. The new AI-driven workflow insights feature takes this a step further by providing actionable insights at every step, enabling faster, data-driven decisions, as seen in potential applications for customers like Tata Power Delhi and Open Grid Europe.
Whether you’re a global enterprise managing billions of documents or a regulated industry ensuring compliance, OpenText Documentum CM’s AI-driven workflow insights powered by OpenText Content Aviator can supercharge your processes. Ready to revolutionize your ECM strategy? Take OpenText Content Aviator for a test drive.
STAREAST is the spot for all things software testing and quality. Experience a two-day tech expo with leading-edge technologies under one roof, plus a stacked lineup of 75+ talks. Whether you’re there in person or online, you get the same awesome content.
And don’t miss out on our latest innovations in OpenText Functional Testing and OpenText Performance Engineering. Ask our experts about enhancing reliability with automated functional testing and boosting efficiency with cutting-edge performance engineering.
Short on time?
Catch a quick 10-minute live demo on “Gen AI Automation across DevOps” at these times:
April 30 – 11:15 a.m., 4:00 p.m., 5:45 p.m.
May 1 – 11:00 a.m., 1:00 p.m.
Book a personalized meeting for a deeper conversation around test automation solutions or AI-powered DevOps. Talk with our experts about:
Why generative AI is an area of interest for industry analysts.
Game-changing methods that boost productivity and focus on value-generating work.
Innovations in generative AI improving the speed of development and testing.
Watch us live from STAREAST on Wednesday, April 30th at 2:45 p.m. OpenText’s Solution Consultant, Mason Henry, will be talking about how AI is flipping the script on building, testing, and securing apps. Get the rundown on how to:
Slash your testing TCO.
Seamlessly create and keep up with test scripts.
Boost your test coverage.
Register now to secure your place. We hope to see you in-person or online at STAREAST!
Expo hours: Wednesday, April 30, 2025 10:30 a.m. – 2:00 p.m. ET 3:30 p.m. – 6:30 p.m. ET
Thursday, May 1, 2025 10:15 a.m. – 3:00 p.m. ET
Location: Rosen Centre Hotel 9840 International Drive Orlando, FL 32819
The complexity of modern software development demands a new paradigm. Traditional DevOps methods have served their purpose, but today, organizations need to level up the way they deliver software to stay ahead of the game. The never-ending friction between software security and speed of software delivery to meet the high demands of the business continue to grow. Next-gen AI-powered DevSecOps represents the next evolution—providing a balanced and strategic approach.
1. Poor insights and manual human tasks stifle innovation and increase costs.
Are you staying ahead of the curve by leveraging AI and automation to speed up development processes?
Developers are challenged to quickly innovate and meet the demands for higher software quality for the business. Accelerating the software development lifecycle (SDLC) can compromise security and increase errors that lead to delays and added resources and costs. Automated security testing enables frequent, reliable releases and provides key insights to reduce errors, helping teams keep up with demand, and organizations to maintain a competitive advantage by delivering software innovations quickly and securely.
The growing need for software quality collides with a shortage of skilled security test engineers and developers. Organizations are seeking AI-powered tools that automate testing and provide key insights enabling more efficiency and team collaboration, allowing developers and testers to work together more effectively, leading to more satisfied team members that produce better results.
Quality failures, whether functional, performance, or security based, create compelling events that can have ripple effects across pipeline processes. The shortage of skilled engineers and the reliance on manual testing that can be prone to human errors, highlights the need for AI-powered automation tools that automate testing and enhance quality management.
Accelerate speed-to-value for the latest innovations and enhance quality for the business with predictive AI-powered insights to make smarter decisions, and automated security testing to speed up workflows. This can significantly help eliminate disconnected processes across the SDLC, enabling teams to better collaborate and deliver faster, despite shifting priorities and resource constraints.
New DevOps best practices are needed to help keep pace, saving time without sacrificing security, business, and technology coverage to detect and eliminate costly waste across your SDLC.
2. Threats are on the rise with AI-powered cyber criminals planning their next move on your software.
What’s your current security posture and how are you planning your next move?
An AI-generated cyber attack on an application is used to create sophisticated and adaptable malicious actions, often involving automated methods like generating personalized malware, or exploiting vulnerabilities in an app by analyzing user behavior and adapting attack strategies in real-time, making it significantly harder to detect and defend against compared to traditional cyber attacks.
Now more than ever, mission-critical security is the top priority, and with cyber threats continuously on the rise it has made a comprehensive DevSecOps approach essential. Organizations need to arm themselves with the right tools that embed security seamlessly into their pipelines to detect and resolve vulnerabilities early and are deep-rooted across processes and teams, ensuring fast, secure application delivery.
Compliance and threat protection are never ending. Missed vulnerabilities can lead to data breaches and costly fixes, and broken customer trust. Leveraging automated security testing, compliance checks, and continuous monitoring for early detection and remediation of vulnerabilities is a necessity to protect precious data in pre- and post-application production environments.
Enterprise-grade systems and processes are required for fast, frictionless security without sacrificing quality, and continuous security tools integrated across the SDLC, giving your developers and IT staff the confidence to build and deploy securely at every step.
Embedding AI-powered security and automated compliance checks helps fight fire with fire against data threats seamlessly across every development step—without creating bottlenecks or tradeoffs, transforming teams from vulnerability hunters into secure software creators.
3. Disconnected teams, tools, and processes kill software development velocity, performance, and time to value.
Are you managing all aspects of integration and simplifying for maximum results across teams?
Developers and administrators must find and fix security flaws at every stage of the software lifecycle. Siloed systems inhibit communication and slow collaborative work. Organizations must find a better way to connect with integrated developer environments, empowering developers to better collaborate and create secure software with ease. It also ensures that, once released, any issues can be caught and fixed quickly in post-production software environments.
DevOps tooling has matured, yet it remains fragmented across various tools and processes. Organizations are seeking unified DevSecOps platforms that integrate seamlessly, reduce complexity, and enhance quality across the SDLC. When business systems can’t keep pace, they need solutions that accelerate delivery and provide immediate value across their workflows and supporting teams.
Enhance your toolchain with seamless integrations to connect and optimize your preferred development tools while eliminating friction between systems. Then keep the tools your teams love to use every day while gaining enterprise-grade orchestration and visibility.
Ensure total software quality without sacrificing velocity using integration of intelligent AI testing and insights to expand resource coverage. Automated security checks reduce manual work, and help maintain peak software performance into production with fewer issue incidents.
Lastly, tight integration of IT Operations into the DevSecOps framework represents a significant progression in software development and deployment for modern DevSecOps best practices. This synergy between development, security, and operations teams and processes is crucial for ensuring seamless performance feedback and a secure and efficient software lifecycle end-to-end. Ensuring that mission-critical apps are deployed, maintained, and monitored to protect against vulnerabilities, and are optimized for max performance.
The DevSecOps loop illustrates a modern approach: connected and continuously evolving. Security and AI automation are not an afterthought for OpenText, but an integral and comprehensive part of the software development and management lifecycle that accelerates and fortifies each process—shifting siloed tactics into a holistic strategic advantage.
Why OpenText for next-gen DevSecOps?
End-to-end DevOps excellence – Enabling teams to deliver faster with intelligent testing and automation to ensure total quality without sacrificing velocity. Security is integrated seamlessly by default into every development step without creating bottlenecks, transforming teams from vulnerability hunters into secure software creators.
Embedded security everywhere – Minimize vulnerabilities quickly to enable rapid, secure deployments with security in place at every stage, optimizing processes and reducing time-to-market challenges for seamless operations. Boost your threat response capabilities with real-time security insights, enabling faster detection and response to minimize operational disruptions.
AI insights & automation – Revolutionize software development by leveraging cutting-edge AI to transform development processes, enhancing overall security, efficiency, and innovation. Automate and predict, using AI to automate routine tasks and predict potential issues, allowing teams to focus on less manual tasks and more strategic growth initiatives.
Secure app deploy & monitor – Automated infrastructure to achieve consistent and repeatable deployment processes, significantly reducing the risk of human error while simultaneously enhancing security. Continuous application observability and automated maintenance and patching provides critical coverage and reliability in today’s rapidly evolving threat landscape.
One trusted DevSecOps platform – OpenText delivers faster, safer, smarter DevSecOps with an intelligent end-to-end development, security, and operations driven solution like no other. Spanning across the entire software development lifecycle and management landscapes to simplify environments, resources, and IT spend, delighting users and delivering superior results.
OpenText is here to meet you where you are in your DevSecOps journey, whether you’re looking to solve an immediate challenge or embark on a comprehensive transformation…
Financial Services Institutions (FSIs) face a pivotal moment: capturing the attention and loyalty of Generation Z (Gen Z). Born between 1997 and 2012, this digitally native cohort is redefining financial landscapes with expectations for instant results, ethical practices, and seamless digital experiences. For FSIs ready to evolve, the potential is immense.
Decode the Gen Z financial consumer
Gen Z embodies a blend of caution and ambition. Having witnessed economic downturns like the 2008 financial crisis, they are prudent yet entrepreneurial. While they may harbor skepticism toward traditional banking, they are eager to build wealth and prioritize financial security earlier than previous generations. Notably, Gen Z is projected to become the wealthiest generation by approximately 2035, primarily due to a significant wealth transfer from Baby Boomers.
The digital mandate: Beyond basic banking
For Gen Z, digital proficiency is non-negotiable. A staggering 99% have used a mobile banking app in the last month, with nearly 50% managing their finances exclusively via smartphones. Moreover, 60% prefer to open accounts directly from their mobile devices.
Embedded financial experiences
FSIs can thrive by integrating services into Gen Z’s daily digital routines. This includes payment options within social platforms, investment opportunities in gaming environments, or banking services accessible through lifestyle apps. When financial management becomes an organic part of daily activities, Gen Z is more likely to engage.
Invisible banking infrastructure
Gen Z favors financial services that operate seamlessly in the background. They desire systems that automate savings, align investments with their values, and manage recurring payments autonomously. FSIs that handle financial complexities behind the scenes while offering simple interfaces will resonate with this demographic.
The ethics edge: Purpose-driven banking
Gen Z is deeply influenced by ethical considerations. Approximately 51% cite environmental, social, and governance (ESG) factors as important when choosing a payment provider.
Values-aligned investments
FSIs offering transparent, values-based investment options gain significant traction with Gen Z. This involves creating portfolios that exclude industries like fossil fuels or weapons manufacturing while highlighting sectors such as renewable energy, education, and healthcare. Importantly, these options must provide competitive returns, demonstrating that ethical investing doesn’t necessitate financial sacrifice.
The speed imperative: Banking at Gen Z’s pace
Accustomed to instant gratification, Gen Z finds traditional banking timelines sluggish. They expect real-time transactions, immediate account openings, and swift loan approvals. FSIs must invest in infrastructure that supports these expectations to remain relevant.
Frictionless onboarding
With an average attention span of just 8 seconds for apps before abandonment, every additional form field or verification step risks losing potential customers. Leading FSIs are implementing streamlined account creation with biometric verification, auto-fill capabilities, and gamified elements to engage users effectively.
Communication: Speaking Gen Z’s language
Financial jargon alienates this generation. They prefer straightforward explanations delivered through visual and interactive mediums.
Financial education through content
Short-form video content that simplifies complex financial concepts resonates with Gen Z. FSIs creating TikTok-style tutorials, interactive calculators, and gamified learning experiences about budgeting, investing, and financial planning position themselves as trusted advisors.
Hyper-personalized insights
Generic financial advice doesn’t suffice. Gen Z expects insights tailored to their specific situations, goals, and values. AI-driven platforms providing hyper- personalized recommendations, spending analyses, and goal tracking foster stronger relationships with these young consumers., leading to loyalty and advocacy.
Building trust with a skeptical generation
Despite their digital immersion, Gen Z values human connection. The most successful FSIs will blend high-tech offerings with high-touch support when needed.
Transparent fee structures
Hidden fees and complex charge structures repel Gen Z consumers. FSIs must offer transparent, preferably low or no-fee models with clear explanations of any necessary charges.
Human-backed digital experiences
When issues arise, Gen Z desires immediate access to human assistance through their preferred communication channels—be it chat, text, or video call. Financial institutions that provide seamless transitions from AI-driven support to human experts instill confidence in their services.
Gen Z in the workforce: Shape the future from within
Beyond being financial consumers, Gen Z is also entering the workforce in significant numbers, bringing their digital-first mindset and values-driven approach into the financial sector itself. As young professionals, they expect modern workplace tools, AI-driven efficiency, and seamless collaboration across digital platforms. FSIs that embrace these expectations—whether through AI-powered knowledge management, flexible work models, or purpose-driven company cultures—will not only attract top Gen Z talent but also benefit from their fresh perspectives on innovation, inclusion, and customer engagement. By integrating their needs as employees, FSIs can better position themselves to serve Gen Z as customers, creating a future-proof financial ecosystem.
The path forward
To capture the Gen Z market, FSIs must undergo fundamental transformations—not just in digital interfaces but in their entire approach to banking. This entails developing products that align with Gen Z values, creating experiences that match their digital expectations, and communicating in ways that build authentic connections. Institutions that succeed will view Gen Z not merely as a market segment but as collaborators in designing the future of the financial services industry. By embracing digital innovation, ethical transparency, and instant gratification, FSIs can forge lasting relationships with a generation poised to reshape the financial landscape for decades to come.
How OpenText empowers FSIs to win with Gen Z
To successfully engage Gen Z, FSIs need more than just digital transformation—they need a connected, intelligent, and secure ecosystem. The OpenText suite of cloud solutions empowers financial institutions to meet Gen Z’s expectations with agility and innovation:
OpenText Content Cloud ensures seamless access to critical documents, enabling real-time knowledge management and frictionless digital experiences.
OpenText Experience Cloud helps FSIs deliver hyper-personalized, omnichannel interactions that resonate with Gen Z’s demand for intuitive and engaging financial experiences.
OpenText DevOps Cloud enables FSI application delivery teams to ship better software—faster—with AI-driven automation, testing, and quality to meet Gen Z’s high expectations of their mobile apps.
OpenText Analytics Cloud leverages AI-driven insights to provide tailored financial recommendations, predictive analytics, and automated reporting—enhancing both customer engagement and operational efficiency.
OpenText Business Network Cloud streamlines and secures transactions, enabling embedded finance and invisible banking infrastructure that align with Gen Z’s digital lifestyle.
OpenText Cybersecurity Cloud safeguards sensitive financial data and transactions, ensuring trust, compliance, and resilience against evolving cyber threats.
By harnessing the power of OpenText Cloud solutions, FSIs can modernize their operations, create value-driven financial experiences, and build lasting relationships with a generation that is redefining the future of finance.
Websites have become mission-critical business assets, growing from just 17.1 million in 2000 to an astounding 1.7 billion today. Web experiences have rapidly changed and become increasingly more interactive, more dynamic with a dramatic rise in mobile traffic. With so much usage, engagement remains a paradox. Users are quick to move away when experiences do not keep their interest or engage them. According to Forbes, click-through rates (CTRs) are only 4.23% – meaning only 4.23 people out of 100 will click on a call to action. As web presence evolves, so must the systems that power them.
Check out the latest updates to OpenText™ Web CMS (TeamSite):
Introducing OpenText Web CMS
OpenText™ Experience Cloud Edition 24.2 was a big milestone for our web content management system with the release of OpenText™ Web CMS. The evolved and expanded product is the next generation from the previous flagship OpenText TeamSite. TeamSite had greatly changed over 25 years and was a pioneer and innovator in the industry. To better reflect changes in the market and the new technologies, OpenText Web CMS marks a new era with expanded use cases and new capabilities.
Beyond traditional content management
OpenText Web CMS transcends traditional content management by delivering:
AI-powered experiences that dynamically adapt to user needs
Interactive experience applications including HTML5 calculators, wizards, and data visualizations
Customer journey mapping with robust data foundations
Flexible deployment options with enhanced hybrid and headless capabilities
Embedded Digital Asset Management (DAM) for seamless media integration
Extensive integration platform supporting diverse business systems
Focusing on customer success
The most significant shift? Using web experiences to drive the complete customer lifecycle—from purchase through onboarding to retention and loyalty. While many companies focus primarily on acquisition, research shows existing customers are 50% more likely to try new products and spend 31% more than new customers. OpenText Web CMS excels at nurturing these valuable relationships.
April 2025: Power-packed 25.2 release – Titanium X
The Experience Cloud’s 25.2 release delivers Titanium X, helping organizations win in today’s experience economy. This release builds on innovations from CE 23.1 through CE 25.2, empowering companies to modernize their customer experience platforms. Users crave interactive experiences. Adding just one video increases average time-on-page by 88%. All industries are witnessing rapid adoption of progressive web applications (PWAs), single page applications (SPAs), and dynamic experiences built with modern frameworks like HTML5, React, and Angular.
Bridging developer-business silos
Success today requires bridging silos between developers, business users, and creative teams. OpenText Web CMS delivers this through:
Developer flexibility: Use any language (React, Angular) beyond traditional SPAs
Component collaboration: Multiple components working together with CI/CD pipeline management
Connected data sources: External data integration through component properties
Business user empowerment: No-code/low-code editing for non-technical teams
Inter-component communication: Creating cohesive experiences across components
New 25.2 capabilities
The latest release introduces:
Flexible Component Layout framework with table component integration
XML file format support for both data sources and business user modifications
Streamlined development with improved team collaboration
Enhanced consistency and workflow efficiency
Look back and look forward
The release builds on years of innovation across five key areas:
Dynamic experiences and experience application management
AI capabilities including GenAI and intelligent content tools
Integrated customer journeys and customer data
Modernizing on a cloud platform with Kubernetes for scale, performance and high availability
Stay tuned for more innovations as we continue helping businesses thrive in the experience economy.
November 2023: What’s new in TeamSite 23.4
The rise of app-like web experiences
Part of the answer is interactive content – applications and videos. By including a video, the average time on page goes up by 88%. All industries are seeing a dramatic rise in the use of progressive web applications (PWAs), single page applications (SPAs), and dynamic web experience development using modern IDEs like HTML 5, React, WebAssembly, Angular and many others. Businesses can’t thrive with just content management in a CMS or WCM system today, their future needs to bridge the new silos between developers, business users and creative teams to succeed. The rise of headless is just one example of the trend, however it doesn’t need to be a developer centric versus business user only workspace. Hybrid headless collaboration serves both and is always a win-win scenario. Let’s see how OpenTextTM TeamSite delivers on the promise.
Introducing OpenText TeamSite 23.4
The 23.4 release delivers a new framework expanding our unique hybrid headless approach designed to help bridge the gap between the developer and business user personas. These features reduce the friction of the development cycle, managing and deploying dynamic application experiences using modern languages and IDE tools while empowering the business with flexible design and creative tools.
Marketers can now edit or change variables directly on the glass, enabling rich dynamic experiences. This brings design flexibility and creativity back into the hands of the business owner, while reducing the need for follow-on development work.
Composable experiences are easier to create, use and modify. Low-code components can be connected to data sources where business users can directly leverage their content. They can be defined with event-driven actions to establish communications and initiate changes between components to build endless dynamic possibilities. Components are built around functionality, then easily repurposed and connected to a different data source to satisfy a completely new use case, saving valuable developer cycles.
Manage and govern the entire process of development to deployment, including your live Web performance, including options for hybrid headless, high availability and Content Delivery Network (CDN).
Built-in governance of applications and development projects. Teams work together with the right privileges and libraries of components are available for drag-and-drop use or modification. Know where the components are used, version-control them, or create new ones.
Sample Web experiences are provided in this release for teams to demo, test and use various features out of the box (OOTB). The experiences contain: modern page and template layouts, forms, localization, working search, targeting and much, much more. Check out the new site for a fantastic hands-on experience.
What else in 23.4?
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the Experience Cloud 23.4 release, including powerful new AI, Experience Aviator, enhancements in unified UX, and other foundational services.
May 2023: What’s new in TeamSite 23.2
OpenText™ TeamSite™ 23.2 makes it super simple for developers and marketing to work together on creating highly personalized and interactive experiences. The new TeamSite release extends current developer frameworks to be agnostic and integrate with your choice of IDE (Independent Development Environment) to create, edit and deploy interactive applications using languages and tools such as React, Angular and other JavaScript apps and front-end user experiences. These experiences could extend to interactive online calculators, forms, UX experiences like sliders or accordions, embedded video and many more, literally anything developers and marketing can dream-up and innovate with.
Savvy marketers know that providing a great content experience helps boost customer engagement and conversion rates. Research shows 93% of marketers believe that interactive content is more effective at educating the buyer compared to static content. It also generates four to five times more page views and two times more conversions.
Powerful interactive experiences are unleashed with this release, making this content type easily available to business users to drag, drop, edit available properties, and preview all in-context of the page and the specific component. And we are not stopping there, new frameworks and tools for DevOps and CI/CD are also available for implementation, encouraging reuse of development efforts. Take a holistic approach to how these compelling interactive experiences are managed and deployed.
Developers and marketing users work with common components, being able to drag, drop and manage the interactive applications.
Extending to more data sources plus generative AI
For 23.2, TeamSite also tapped into the power of combining marketing, data analysis and development. The TeamSite CMS platform can now be extended to more data sources for A/B testing, rich media management for videos, and utilizing Generative AI for Assisted Authoring.
Using a composability approach, the new release reinforces TeamSite as a single CMS platform to be used for websites, portals and a number of other omnichannel digital experiences. The CMS platform utilizes a component, template and hybrid headless architecture that can meet a variety of business and IT needs for flexibility, performance and security.
As part of the OpenText Experience Cloud, TeamSite works seamlessly with other key experience technologies: customer communications, digital asset management, personalization, customer data, A/B testing, notifications, and voice analytics. Read more about the 23.2 Experience Cloud release, the new unified UX, and foundational services, and how they are both extended and powered by TeamSite.
At the core of every modern customer experience is personalized information delivered in the most optimal and timely way. Years of legacy communication systems and siloed business processes create a bounty of challenges for organizations looking to create impactful customer experiences that achieve the desired outcome. What if you could use it to go beyond just the ‘status quo’ of customer communications to make smarter, engaging experiences your competitive advantage? OpenText™ Communications (Exstream) helps businesses:
Engage customers through highly personalized content across their customer journey.
Deliver targeted communications across all channels and devices.
Use data analytics to optimize business decisions.
Run anywhere and scale globally in the public cloud of your choice, hybrid or off-cloud
April 2025: OpenText Communications (Exstream) CE 25.2
Unleash knowledge-driven GenAI to accelerate authoring
OpenText Communications (Exstream) CE 25.2 introduces the first knowledge-driven GenAI, driven by the collaboration between OpenText™ Experience Aviator and OpenText™ Content Aviator. This powerful combination allows businesses to create content faster, leveraging trusted content workspaces and focusing AI generation on specific, curated knowledge collections.
Accelerate your StreamServe migration to OpenText Communications
CE 25.2 offers many tools to help you to modernize your OpenText™ StreamServe, OpenText™ xPression, or Exstream solution, and reap the benefits of the latest cloud-native OpenText Communications (Exstream) release without having to rebuild existing communications from scratch.
These enhancements extend our capabilities and can be used alongside existing migration options, which include:
Capabilities to export components and page design objects from Design and Production and import them into the Design Asset Service (DAS). This includes language layers, graphic and text frames, complex rule management, and sections and paragraphs (to sections/clauses) for Communications Designer.
Design accelerators (DocX Import and PDF Design Import) can select PDFs and migrate required content, or import .docx files directly to create an entire communication from existing Microsoft® Word® templates.
The Rationalization tool reduces redundancy by ensuring only the most critical content is extracted and consolidated on your new platform. This tool has seen many improvements in this release.
Custom converters transform structured data design formats and use existing APIs to import formatted designs directly into the OpenText Communications database from any source format. For more information, please contact OpenText Professional Services.
Streamline the creation of compliant communications from Guidewire ClaimCenter
Using OpenText Communications with Guidewire ClaimCenter in the Guidewire Cloud will help to resolve claims faster by automating the design and delivery of highly personalized policyholder communications.
Deliver consistent and professional communications compliant with corporate standards
Ensure uniform layout, branding, headers and footers in all communications
Generate communications based on communication templates and Guidewire data
Enable users to generate communications on-demand from within Guidewire ClaimCenter
Enable users to edit generated communications using the Interactive editor prior to saving
Support review-edit-approval workflows within Guidewire ClaimCenter before communications are saved
Automate communication generation from Guidewire ClaimCenter events and workflows
Communications orchestration job logging
Enhancements in CE 25.2 extend operations users’ ability to effectively monitor and troubleshoot communications orchestration activity with integrated access to orchestration job logs. Located within the job monitor UX, users can quickly review error information in the context of the job for faster troubleshooting including detailed time scripts, simplified flow scripts debugging, and view log files within the same user interface as other job-related assets.
January 2025 and November 2024: What’s new in OpenText Communications (Exstream) 25.1 and 24.4
Streamline migration, worry-free
Are you looking to modernize your OpenText products such as StreamServe, xPression, Classic Exstream or perhaps looking to migrate from a third-party CCM system? We have the right tools and services to reduce the scope, time, and cost of moving.
Are you looking to modernize your CCM solution and reap the benefits of the latest cloud-native OpenText Communications™ (Exstream) release without having to rebuild existing communications from scratch? OpenText™ Communications (Exstream) offers many tools to simplify the process.
New features align with design use cases commonly used by xPression and other communication creation tools, including the ability to combine documents and pages into a single file, automatic suppression of blank pages, and reordering of documents using logic. There is also the ability to rotate images. In addition to these usability improvements, there are significant upgrades to our xPression xDesign migration conversion tool.
Using the migration conversion tool, OpenText Professional Services can accelerate your move to Cloud Native. The migration conversion tool is designed to move xDesign content and restore a functional Communication design, accommodating complex requirements such as looping (repeating content) and intricate rules.
Further new features in CE 25.1 include support for DocX files as dynamic (runtime) imports, UTF-16 encoding support for inputs and cross-reference variable support. These enhancements extend our capabilities and can be used alongside existing migration offerings, which include:
Design accelerators: Quickly migrate content from PDFs and Microsoft® Word® (.docx) templates to create polished communications.
Component export/import: Seamlessly transfer language layers, graphic/text frames, complex rule management, sections and paragraphs to the Communications Designer with the Design Asset Service (DAS).
Rationalization tool: Minimize redundancy by extracting and consolidating only the most critical content
Customer starter converters: OpenText Professional Services and Partners offers customer starter convertors that transform structured data design formats and uses existing APIs to import formatted designs directly into the OpenText Communications database.
Enabling operational efficiency with enhanced orchestration in the cloud
Tailored for customer success leaders seeking to optimize positive customer interactions, enhancements to orchestration include the sorting and bundling of communication set outputs, multi-condition support with flow model deciders, and introduction of the processor “logical input split”, and new with CE 25.1 is the output review and approve widget.
Ready to simplify your CCM? Upgrade today
Whether on-premises, cloud-based, or hybrid, our OpenText Consulting Services can help assess and optimize your upgrade journey. Transform your customer communications experience – start modernizing today! Explore more about OpenText Communications.
June 2024: What’s new in Exstream 24.2
Exstream 24.2 includes innovations to help accelerate customer communications management (CCM) migration, generative AI, high-output print capabilities, a new user experience (UX) to help manage your customer journey and design tool performance enhancements.
Speed CCM migration to Exstream Cloud Native
Exstream 24.2 helps accelerate design migration and optimization to the cloud:
Export components and page designs from Design & Production and import into the Design Asset Service (DAS)
Import DocX content into the Design environment
Experience an updated PDF Design Import: Enhanced font format handling, clause creation and UX
Preserve the formatting of fragments with the help of enhanced rationalization features and UX
Learn more about the Exstream 24.2 migration features.
Leverage GenAI to personalize content with ease
With OpenText Experience Aviator, users can easily create personalized content using generative AI to rapidly generate relevant material that can enhance content development productivity. With interactive editing, users can take advantage of GenAI for content creation during the editing experience.
High output print capabilities optimize the production of personalized documents
Streamlined customer printing processes and accelerated production of complex documents (at speeds of up to 10 million pages per hour), enables high output production of personalized documents. File formats supported include AFP, Postscript and DocX.
New UX provides a comprehensive view of your customer journey
To optimize positive customer interactions, the OpenText Core Journey integration with Exstream, available separately, offers a comprehensive, insight-driven customer journey interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers’ previous behavior or status. It’s an invaluable tool for leaders who aim to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.
November 2023: What’s new in Exstream 23.4
Experience Aviator for Gen-AI powered marketing
Exstream 23.4 offers Experience Aviator to help authors tap into generative AI to produce unique content to cover all touchpoints in the customer journey. Experience Aviators helps users create new communication content for customers and improve existing messages for greater simplicity, understanding, and empathy with customers.
Unleash creativity and remove technical barriers with HTML5
Low-code HTML5 design empowers businesses to craft captivating, digital-first communications without the need for complex coding expertise.
Create stunning personalized web communications, emails, and dynamic landing pages that resonate with your audience.
Optimize your communication designs with many new ease-of-use features
Exstream 23.4 now supports Design Layouts, which allows for shared templates across multiple pages. Sections and Clauses can be used in the design tool to provide easier use of content layout for insurance or contract communications. You can also change the look and feel of your communications at runtime with dynamic switching of styles sheets to enable one design to be delivered in many formats.
Accelerate decision making with real-time job visualization and dashboards
Consolidated dashboards provide operations managers with real time status of Exstream jobs and provides an overview of information that will help organizations make data-driven decisions. The addition of job list widgets allows users to see a running list of jobs in progress and their status. Jobs in the list widget link directly to its status in the Job Monitor, allowing for quick access to any job that may need to be addressed. Filters allow for saving quick views of the most critical status types, such as jobs with errors.
The dashboard provides an overview of real-time job status and information that will help organizations make data-driven decisions.
Operations managers can now quickly troubleshoot and take action on jobs in progress using visual flow model references in the job monitor. The interactive flow model allows users to click on orchestration nodes in the flow model to quickly drill down to which steps have errors that need to be addressed and take the appropriate action. Status counters on each node give users an additional layer of job monitoring.
May 2023: What’s new in Exstream 23.2
PDF Design Import Tool
Whether running an older version of any OpenText CCM technology or looking to migrate from a competitive CCM solution, the PDF Design Import Tool can help reduce the scope, time, and cost of moving to Exstream Cloud-Native. It can:
Assist in migrating from another system, quickly and easily into Exstream Communications Designer.
Convert PDF into Exstream design editable pages/content.
Allow for design contributions from alternate sources.
Speed up data-driven decisions with operational dashboards to help visualize and analyze communications performance. Quickly see what’s working, what’s not, and empower your operations team with data to inform content creation. This visibility allows for quicker awareness of issues, troubleshooting and faster time to resolution.
Advanced approval workflows
Customers with more complex business approval processes for communications content can make use of enhanced workflows. We’ve expanded content author capabilities to better support the business user. Users can now define multiple approver workflows for greater regulatory control of business content and reduced errors. Multiple approver stages, different approving groups and variable approving users can be part of custom-designed workflows in a serial or parallel process.
Supply chain leaders today are navigating one of the most dynamic and disruptive technology landscapes we’ve ever seen. From agentic AI and decision intelligence to robotics, IoT, and digital twins — the possibilities are endless. But with so many choices, how do you determine which technologies will truly drive ROI and long-term resilience for your supply chain?
Spotlight Session in Orlando: “Finding Your North Star for Supply Chain Tech Investments”
One of the key highlights of our participation this year is the opportunity to share the stage with Daniel Stanton, also known as Mr. Supply Chain®, a globally recognized expert and author whose practical guidance has helped thousands of supply chain professionals worldwide.
In this session, we’ll explore how to avoid common pitfalls that prevent companies from realizing ROI on their technology investments — and how to focus on what really matters when navigating emerging technologies. Daniel Stanton will share his insights on how to prioritize tech investments that create real business value, supported by OpenText’s perspective on enabling smarter, more connected, and more autonomous supply chains.
Bonus: Don’t miss the chance to meet Daniel Stanton in person at the OpenText Booth (#231, Atlantic Hall) during the Networking Reception on Tuesday, May 6, where he will be signing copies of his new book.
Live Demos & Expert Conversations at Booth #231
Throughout the event, stop by our booth to experience live demonstrations of OpenText’s supply chain solutions in action. Discover how we help companies achieve greater agility, visibility, and automation across their supply chain ecosystems — from B2B integration to supply chain automation and insights, traceability, and secure collaboration.
Our team of experts will be on hand to discuss your unique challenges and how OpenText solutions can help you build a more resilient and future-ready supply chain.
Barcelona Session: Real-World Innovation with Shell
The conversation continues in Barcelona, where Ville Parkkinen from OpenText will take the stage alongside Jonathan Cullenderfrom Shell to share practical insights from Shell’s digital transformation journey. Learn how a global energy leader is leveraging technology to drive smarter supply chain operations and sustainable business outcomes.
Let’s Connect at Gartner Supply Chain Symposium/Xpo 2025
The Gartner Supply Chain Symposium/Xpo remains one of the most important venues for rethinking the future of supply chains — and we’re excited to be part of the conversation.
Whether you’re just starting to explore new technologies or looking to maximize the value of your existing investments, we invite you to connect with OpenText in Orlando and Barcelona. Let’s talk about how we can help you find your North Star for supply chain innovation.
OpenText Aviator Search, powered by AI and natural language processing (NLP), offers a unique way to access and read data seamlessly, regardless of format. Its conversational interface makes it easy for users to interact with their enterprise data, enhancing their roles with the skills of knowledge workers or search analysts. The real-time cloud-based data analysis enables users to quickly find answers, gain insights, and make better decisions.
April 2025: What’s new in OpenText Aviator Search CE 25.2
The Aviator Search CE 25.2 release extends the admin capabilities and performance improvements, new usability improvements, and many other additions. The main improvements in version CE 25.2 are listed below:
User enhancements to ease retrieving insight
Crossing the unhighlighted content to visit the next relevant section in the referenced document: Jumping between relevant chunks within a reference document allows end users to quickly identify and navigate between the highlighted chunks within a reference document, improving speed of reference reading and usability.
Admin UI enhancements
Continuing enhancements to bring ongoing improvements for the admin user:
Admin screens for enrichment module – Admins can now turn off/ turn on speech to text component during an ingestion workflow. This provides additional control to the customer on the use and consumption of enrichment components.
Ingestion time stamps and states provides information to the customer admin about recent ingestion cycle and next ingestion with the use of time stamps. Proving time and ingestion cycles and improving usability.
February 2025: What’s new in OpenText Aviator Search CE 25.1
The Aviator Search CE 25.1 release includes enhancements to Q&A, error log improvements for admins and many other additions. The main improvements in this release are listed below:
Identifying the in-house expert
Customers conduct Q&A as normal, now with the ability continue analysis with the best person in your organisation and return to their work better informed.
Expert Identification added, ranking the authors of the top reference documents based on the initial search.
Arrive informed with the list of content that gave you the answer and the details of the best person to continue the conversation.
Add people to data by listing out the content authors in the people tab, allowing you to discover the value of your data by its author not just its location and relevance.
Strengthens the evidence pattern by allowing users to understand how an answer is generated.
Benefits all user types regardless of whether a knowledge worker or a search analyst using Aviator Search.
Admin UI enhancements for error logging
Continuing enhancements to bring ongoing improvements for the admin user.
New error log pageadding a centralised location for easier error viewing and tracking.
November 2024: What’s new in OpenText Aviator Search CE 24.4
The OpenText Aviator Search CE 24.4 release includes various functional and performance improvements, new connectors, file format support and many other additions.
The main improvements in CE 24.4 are listed below:
Out of the box connector support
New connectors added for OpenText Content Management, OpenText Documentum Content Management, OpenText Core Content Management, Microsoft OneDrive and The Google Cloud Platform file system.
New connectors to allow customer to collect additional content from Off Cloud and On Cloud repositories, allowing organizations to take their first steps into GenAI.
Reduced ESG impact with no need to relocate, you can save costs and with no need to replicate, and save on any ESG expense
Safe for Secure verticals who cannot or do not want to place any of their content into the public cloud.
GenAI power to local data by allowing access to local content but with a secure index in Aviator Search with trusted link to Google’s LLM.
Bookmarking a Question
Customers can do Q&A as normal but if interrupted they have the ability to bookmark where they are and then return to that work later.
Overcome the challenge of constant changes in requests and requirements in day-to-day work, leaving users half-way through many differing tasks.
Access to previous analysis with a streamline process to produce waypoints within work.
Pick up where you left off discover increased productivity with the ability to return to an enquiry at the point you left, with no need to restart.
Admin UI enhancements for error logging
Trap Error messages that are exposed in the Admin UI
July 2024: What’s new in OpenText Aviator Search CE 24.3
Business users have a growing need to rapidly obtain direct answers from their enterprise content in order to complete their work. With no natural language search available across content, they are unable to easily search all content sources and obtain accurate answers fast. Instead, they spend cycles on repetitive tasks or waste hours trying to locate the content they have already been working on. In some cases, upgrading their content platform to a recent version is not a commitment IT has made, yet the business wants to leverage GenAI now.
Aviator Search can now offer a wider reach to your existing data outside of your OpenText platform, allowing you to search through enterprise data securely and across all repositories and data types (structured or unstructured, text, social). This new GenAI solution empowers organizations to untap the rich knowledge and connections hidden in their content.
The Aviator Search 24.3 release includes various functional and performance improvements, new connectors, file format support, and many other additions.
The main improvements in version 24.3 are listed below:
OOTB connector support
Microsoft Teams, Extended ECM, Documentum and Microsoft SharePoint Online – New connectors to allow customers to collect collaborative video meetings/chats for retrospective analysis and/or content retrieval.
Simple Admin UI for managing ingestion workflows
Customer admins can start/stop an ingestion workflow, as well as delete a repository or define new one.
Q&A on Teams chats and recorded meetings
Customers can do Q&A on the transcripts of meeting recordings and chat documents. Customers can also view the recording in an in-app viewer.
All pronouns and references in the questions are resolved and a rephrased question with resolved pronouns is shown to the end user to have more clarity on what question is being answered by Aviator Search.
Focused investigation
Customers can focus their research or investigation within a specific individual document and quickly understand lengthy content.
Single document retrieval search
Customers can now retrieve a single specific document. E.g. Get me the release notes of Aviator Search 24.3.
Re-direction to source system
Users can now redirect their search back to the source repository or system for a reference document, allowing users to then use the native interfaces on that file.
Suggested follow-up questions
To help keep the conversation going, Aviator Search suggests follow-up questions based on the active conversation.
