OpenText Core Experience Insights unveiled

We’re pleased to announce the availability of OpenText™ Core Experience Insights, a SaaS application that provides marketing leaders full visibility over their customer’s journey –…

OpenText  profile picture
OpenText

October 18, 20191 min read

QR code and smartphone, new technologies. Electronic digital technologies scanning, barcode
QR code and smartphone, new technologies. Electronic digital technologies scanning, barcode

We’re pleased to announce the availability of OpenText™ Core Experience Insights, a SaaS application that provides marketing leaders full visibility over their customer’s journey – from website interactions to email engagement, social media content and call center performance.

Built on OpenText™ OT2, Core Experience Insights tracks data from diverse sources, providing a view of the current and historical interactions across channels and throughout the customer lifecycle. It can also integrate data from other systems such as customer communication management, web content management and call center management. Combined with our Voice of Customer application, OpenText Explore, it can also provide a 360-degree view that includes sentiment analysis of customer feedback collected across all channels.

Core Experience Insights uses AI and analytics to reveal campaigns and content that are working best, elevating performance issues early to allow for calibration and correction. Marketers can intelligently optimize customer journeys to improve customer experience and revenue generation.

Read the press release to learn more.

Share this post

Share this post to x. Share to linkedin. Mail to
OpenText avatar image

OpenText

OpenText, The Information Company, enables organizations to gain insight through market-leading information management solutions, powered by OpenText Cloud Editions.

See all posts

More from the author

Limitless: What it means for innovation

Limitless: What it means for innovation

AI paves the way to the future

July 04, 2025

3 min read

Limitless: What it means for peace of mind

Limitless: What it means for peace of mind

Rest easy with AI-driven security

July 04, 2025

3 min read

Limitless: What it means for productivity

Limitless: What it means for productivity

AI elevates human potential

July 04, 2025

3 min read

Stay in the loop!

Get our most popular content delivered monthly to your inbox.