Customer Service
Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud
Guest author William Toon, CIO at Baptist Hospitals of Southeast Texas, explains how moving to OpenText™ RightFax™ Connect will unlock cost-savings and free clinicians to spend more time with patients.
Introducing OpenText Core Journey
According to Forrester Research, 63% of marketers use some sort of journey mapping. Yet customer journeys are more complex than ever, requiring more one-to-one personalization…
• 3 minute read
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
• 4 minute read
Impact of agent experience management on customer success and service
Customer success and customer service are two interconnected functions inside a business. Both are focused on ensuring customer satisfaction and loyalty but they have some…
• 4 minute read
Three customer success trends in a post-pandemic world
COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…
• 4 minute read
Loxam boosts customer service and environmental sustainability with faster document workflows
As the leading equipment rental provider in Europe, Loxam offers construction firms everything from powered access systems to earthmoving machinery. We own a fleet of…
• 4 minute read
What is customer experience management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
• 6 minute read
An inside look at enterprise document accessibility for PDFs
Accessible PDFs are easy to use – enabling most people to view, read or interact with them. The goal is to create an inclusive experience…
• 4 minute read
Manutan combines digital services with the human touch to delight customers
At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…
• 4 minute read
Elevating contact center excellence
Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…
• 2 minute read
The GenAI-driven contact center revolution
Contact center agents are the linchpin between organizations and their clientele. As the demand for exceptional customer service continues to rise in the total experience…
• 4 minute read
OpenText & Salesforce help save the holidays with AI!
This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…
• 2 minute read
Retail and CPG companies to focus on intelligence, engagement, and security in 2024
The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into…
• 4 minute read
Stay in the loop!
Get our most popular content delivered monthly to your inbox.
Sign up
