Customer Service

Reimagine information with Cloud Editions (CE) 24.3

The latest innovations in Business AI, Business Cloud, and Business Technology

July 16, 2024 7 minute read
Manutan combines digital services with the human touch to delight customers

Manutan combines digital services with the human touch to delight customers

At Manutan, we equip businesses and communities with the products and services they require to succeed. Headquartered in France, our company has three divisions, serving…

4 minute read

Elevating contact center excellence

Elevating contact center excellence

Contact centers face persistent challenges in ensuring optimal agent productivity and efficiency. OpenText™ Qfiniti Explore 24.1 emerges as a beacon of innovation, addressing the pressing…

2 minute read

The GenAI-driven contact center revolution

The GenAI-driven contact center revolution

Contact center agents are the linchpin between organizations and their clientele. As the demand for exceptional customer service continues to rise in the total experience…

4 minute read

OpenText & Salesforce help save the holidays with AI!

OpenText & Salesforce help save the holidays with AI!

This holiday season Santa needs help checking his lists! Santa receives millions of wish list letters from children around the world, and he needs to…

2 minute read

Retail and CPG companies to focus on intelligence, engagement, and security in 2024

Retail and CPG companies to focus on intelligence, engagement, and security in 2024

The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into…

4 minute read

Navigating the landscape of digital accessibility

Navigating the landscape of digital accessibility

Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses,…

4 minute read

Predictions for the financial services industry in 2024

Predictions for the financial services industry in 2024

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest…

5 minute read

Rolling Out New Enterprise Software? Steps for a Successful Launch

Rolling Out New Enterprise Software? Steps for a Successful Launch

So, you’ve purchased new software and need to roll it out to your stakeholders.  What are some steps you can take to make your product…

6 minute read

How is AI transforming enterprise document accessibility?

How is AI transforming enterprise document accessibility?

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is…

4 minute read

Top things you may have missed at Dreamforce 23!

Top things you may have missed at Dreamforce 23!

What an inspiring and epic Dreamforce, September 12-14, with the OpenText team! It was fantastic to connect with people and colleagues face to face to…

4 minute read

How AI will transform speech-enabled IVRs

How AI will transform speech-enabled IVRs

In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR…

4 minute read

Mastering Total Experience at OpenText World 2023

Mastering Total Experience at OpenText World 2023

It’s a new world – everyone’s expectations have evolved, and the customer is always right. The experiences we provide our customers are no longer obligation…

5 minute read

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