Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the…

July 5, 2023 • 3 minute read

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize…

April 14, 2023 • 3 minute read

Willkommen to the first of three OpenText World EMEA 2023 – Innovation Summits: join global thought leaders and regional experts for an unforgettable experience in…

April 14, 2023 • 4 minute read

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more…

April 13, 2023 • 4 minute read

SEC Rule 10b-10 requires broker-dealers to send customers a written confirmation on or before the completion of a transaction. It also prescribes the type of information…

March 22, 2023 • 4 minute read

Connected digital ecosystems are forecast to generate one-quarter of all global revenue by 2030 – 80 trillion USD1, and businesses are eager to get their…

February 16, 2023 • 3 minute read

“Wait! Are you seriously going to fax me that request?” It’s a question echoing across workplaces in industries like healthcare, financial services, and law, especially…

February 10, 2023 • 7 minute read

The modern workplace expects more “jack of all trades” than specialists. It’s not a new phenomenon in traditional customer communications management (CCM) for an individual…

January 18, 2023 • 5 minute read

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…

January 5, 2023 • 4 minute read

There’s one thing about data: it doesn’t lie. It’s either on or off, zero or one.  Data protection and threat remediation are like that, too….

October 28, 2022 • 4 minute read

If you faced a worker shortage, wouldn’t it make sense to optimize the time of the employees you do have?  According to the latest report…

October 27, 2022 • 3 minute read

It’s called cybercrime, but humans are at its core, and understanding how they operate is essential for combatting their actions.  While traditional cybersecurity tactics focused…

October 26, 2022 • 4 minute read