Digital engagement isn’t an option anymore, it’s a requirement. Today’s consumers are savvy and fickle, and companies must work to earn their loyalty. They’re demanding…

We live in a digital world. A testament to this new reality is the growing value of digital content. People download songs, purchase movies online,…

We live in a digital world. A testament to this new reality is the growing value of digital content. People download songs, purchase movies online,…

In my first post in this blog series, I examined how the speed of digital is disrupting market leaders, and determined that the only way…

It is not the strongest or the most intelligent who will survive but those who can best manage change. – Charles Darwin We live in…

Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to crowdsourcing apps to improve city…

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s consumers are empowered to shop…

The pace of business has accelerated. We’ve seen more change in the last 20 years than in the previous 100. Change is the new constant….

While reminiscing about a recent trip to London, England I was reminded of my travels on the Underground. With every step onto or off the…