The way people work is evolving. Sitting at a desk all day, every day, is becoming rare. Employees expect more flexibility and are getting increasingly…

In today’s competitive environment, one imperative for every organization is to deliver dynamic digital experiences. That’s easy to state, but not easy to execute. Organizations…

For the largest retailers, getting their suppliers to comply to their digital trading requirements is as easy as imposing hefty fines for non-compliance. But for…

The promise of B2B Managed Services is great. According to Ovum, good B2B Managed Services can cut operating costs by at least 40% over doing it yourself,…

In a recent blog, I wrote about the increasing prominence of AI in financial services. It’s one of the areas I’ll be presenting on at…

Government agencies at all levels are realizing traditional records management practices are insufficient and ineffective in a digital world. Why? Digital—and increasingly mobile—citizens are driving…

General Motors was a company facing challenges when they hired Daniel Akerson as CEO in 2010. His background was tied to financial analytics so it’s not a…

#thisbrandsucks All it takes is a single tweet or post and a groundswell of followers—or detractors. The Experience of Community can build brand loyalty almost…

In the digital world the supply chain is not a chain, it’s a network. The network is made up of connections between businesses, suppliers, partners,…

Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…

“If you want something new, you have to stop doing something old.” – Peter Drucker In the Internet era, we talked about being “amazoned”. In…

My niece recently went up to my TV and said the “swipe” wasn’t working. When I read her a children’s book, she asked, “What’s a…