Digital customer experience
How governments can enhance digital customer experience with technology
According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience….
Communications for a new business reality
A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years…
Unpacking the OpenText & Google co-innovation launched at Google Cloud Next ‘21
OpenText was a preferred partner at last week’s Google Cloud Next ’21, where we showcased new cloud technologies that empower customers with the ability to…
Top 5 benefits of digital customer experience management tools
The 2020 COVID-19 pandemic was the ‘moment that everything changed’ for business. Delivering an excellent digital customer experience is no longer a nice-to-have, it’s essential…
Delivering outstanding citizen experience in a post-COVID world
Public-sector organizations around the world have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure and digitally transforming the services…
OpenText Completes HP Inc. Asset Acquisition, Welcomes Customers and Employees
Yesterday was a very exciting day for OpenText and our new customers and employees as we completed the acquisition of certain customer experience software assets of…
ON DIGITAL-First Fridays: Sold? But I Never Started the Sales Cycle!
Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…
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