financial services
Three use cases for cloud fax in financial services
Fax is so secure that faxed documents and signatures are recognized in the courts as being legally binding. It stands to reason, then, that fax would be the bedrock of financial…
An introduction to 360 degree threat detection
According to Accenture, the cost of cybercrime to US Financial Services companies rose 40% between 2014 and 2017, on average costing companies over $18 million…
Industry Guide to Financial Services: What’s driving digital transformation across financial services institutions?
To compete and succeed in today’s fast-changing business climate, banks, insurance companies and other financial services institutions (FSIs) need to have three priorities to contend…
Achieving digital transformation in the insurance industry
Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. While executives see transformation as essential,…
Pulling an Uber: Customer experience in Financial Services
Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…
AI in Financial Services is growing, but there’s a way to go
It’s funny how the world works. We recently wrote a blog on how AI in Financial Services can improve customer experience. Then, my bank showed…
A deeper dive into intelligent recommendations
Intelligent recommendations, or recommendation engines as they are also called, are everywhere. As digital consumers, we experience them when we buy merchandise on Amazon, pick…
Five benefits of eDiscovery software for Financial Services
Financial Service organizations are among the most highly regulated industries and routinely face a myriad of compliance and administrative proceedings. Prominent financial regulators like the…
Give the people what they want: Better financial product recommendations
One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically…
Customer experience in Financial Services
In a recent blog, I wrote about the increasing prominence of AI in financial services. It’s one of the areas I’ll be presenting on at…
Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers…
Could the Smart Trash Can Take Waste Out of the Supply Chain?
In my last post I introduced a vision for the Smart Trash that would automatically identify the items you are throwing away. What would you…
OpenText Acquires GXS
On November 5, 2013 we announced our intention to acquire GXS Group, Inc (GXS). Today, I am pleased to report the acquisition has closed and…
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