At an exclusive roundtable sponsored by OpenText and hosted by Finextra, leaders from the world of finance and payments came together, in confidence, to discuss the…

In the midst of media reports of job cuts and business closures, the Bank of America has just announced the hiring of 1700 new employees…

It’s that time again when we look ahead to the year to come. For 2020, we’re going to see financial services companies accentuate and accelerate…

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are…

Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products…

Intelligent recommendations, or recommendation engines as they are also called, are everywhere. As digital consumers, we experience them when we buy merchandise on Amazon, pick…

There is a new trend transforming the retail bank that’s beginning to have an even greater impact: the virtual branch. It combines the speed, convenience…

One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically…

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers…

General Motors was a company facing challenges when they hired Daniel Akerson as CEO in 2010. His background was tied to financial analytics so it’s not a…

In a recent announcement GXS highlighted the reasons behind our new membership to the National Automated Clearing House Association’s Global Payment Forum. Last week, I…