Technologies
Digitalization in procurement
A recent blog on ‘The resilient Procurement organization’ described the benefits of using OpenText™ Extended ECM for SAP® Solutions in a procurement situation. As a…
NIST Privacy Framework – Control
In our first two blogs for the NIST Privacy Framework, we discussed the Identify and Govern functions. In this segment, our focus is on the Control function that defines the appropriate activities to enable…
How intelligent forms automation can help replace legacy applications
In 2020, organizations moved from mostly in-office employees to hybrid working models and full remote working. As part of this transition, some organizations are discovering…
Supply chain control towers at 50,000 feet
Early in my career, I spent some time consulting for a very large laptop company. As with any consulting engagement, the client would lay out…
Solving the review team conundrum
In litigation and investigations, legal teams must collect, process (make searchable) and review often large volumes of electronically stored information (ESI). Time is of the…
What’s in a name?
With the new roadmap and new set of integrations, OpenText™ would like to re-introduce you to ApplicationXtender. It is now OpenText™ AppEnhancer. Why? The most…
How to turn SAP migration pains into a high-yield investment
Transitioning to SAP S/4HANA is one of the biggest IT projects that many organizations will undertake in the coming years. While the original deadline of discontinuing maintenance for SAP ECC in 2025 was pushed to 2027, with…
Leveraging an ‘Express Lane’ approach to trading partner onboarding
If 2020 was the year of supply chain disruption, then 2021 will be the year of supply chain restructuring and transformation. Supply chain leaders around the world…
Rethinking information management
Over the last three decades, OpenText™ has been committed to delivering Enterprise Information Management (EIM) solutions to solve challenging business needs for our customers. But…
4 tips for tracking customer experience KPIs
Increasingly, companies are running the numbers and discovering that they ignore customer experience at their peril. It’s more cost-effective to keep the customers you have, compared to the effort needed to attract more. Some…
Why the human element is an essential part of digital
Early in the pandemic, many companies shifted all or most of their employees to remote, online working and created new digital experiences for customers, some…
How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business…
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