Line of Business
Is your speech analytics solution multilingual?
Exceptional customer experience (CX) continues to be paramount for any business. In fact, a Gartner survey conducted in 2020 found that 91% of organizations said…
Top 5 benefits of endpoint security software
Virtually every organization today is facing a rapid increase in the number of endpoints connecting to their network. In addition to user devices – such…
Innovating with your customers
From healthcare to supply chains to cyber security, the global pandemic has fundamentally changed how we live and work. Although digital transformation was already becoming…
Three MDR strategies for government CISOs to quickly detect and respond to threats
The US President’s Cybersecurity Executive Order, released in May 2021, outlines “the persistent and increasingly sophisticated malicious cyber campaigns that threaten the public sector, the…
The costly goldilocks approach to Energy maintenance
For Energy companies, providing reliable and effective services depends on reliable and effective maintenance to ensure assets are — you guessed it — reliable and…
Making ConneXions at a new OpenText Integration Summit
Today’s business environment is one of constant change with macro-economic conditions evolving on an almost daily basis. The Suez Canal blockage, the Colonial Pipeline ransomware…
Finding the needle in your CCM haystack
Modern enterprise communications create a lot of content. Unfortunately, it’s very common for that volume to breed redundant templates and wasted effort. Staff decide they…
An integrative approach to managing data privacy
Authored by Douglas Stewart, Senior Director, Solutions Consulting at OpenText A few months ago, while doing some data privacy research, I was excited to learn…
Focus on customer experience to stand out from your retail banking competitors
Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to sell to! However, when that’s…
Digital transformation in the Public Sector needs to be people-centric
Information technology is now central to the public sector – that statement is true of any body, local or national, that provides public services. The multi-faceted adoption of…
A day in the life of evidence: Part 2
Digital evidence is piling up quickly for law enforcement across the globe. In today’s challenging world of evidence management, investigators and detectives often have to access…
Cloud ERP evolution shifts the focus onto integration
Back in 2014, SAP declared that monolithic enterprise resource planning (ERP) systems were dead and would be replaced by “post-modern” ERP. The ERP megasuite, according…
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