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David Baron

David is an ITOM Enterprise Architect, leading product designs of Service Management Automation. He currently is focusing on introduction of AI capabilities that reduce support costs, increase process efficiency, and empower users with effective assistance to get their job done more easily.

What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent

Many of us have been dazzled by the power and promise of generative AI since OpenAI ChatGPT burst onto the scene late last year. A…

September 25, 2023 6 minute read

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