Business Network

ON DIGITAL-First Fridays: Disruption

Today’s digital disruptors are using technology to disintermediate entire industries and unseat corporate giants. New nomenclature has emerged to describe this transformational process. In the Internet Era, we talked about being “amazoned”. In the Digital Era, we are talking about being “ubered”. Uber has: Tapped into labor at mass scale Ripped down a hundred year history of “medallion” value Exposed and cured the inadequacies and inefficiencies of a major incumbent Made employee and employer one (though Uber claims it has no employees, we will see) Demonstrated the most perfect example of matching supply to demand that I have ever seen Operated a business in which cash is not used Every industry is vulnerable. Every incumbent is vulnerable. And burying your head in the sand won’t change the fact that disruption is all around us. A common thread to digital disruption is that the middleman is gone, in every industry. The average age of an Insurance Agent in the U.S. is 59. The middleman will be gone in Insurance over the next five years. Movies are direct. Music is direct. Insurance is direct. Logistics and supply chains are massively changing. Amazon is running algorithms on your buying behaviors. If you buy an outdoor table online, they are shipping an umbrella to a fulfillment center close by for same-day delivery. Uber is ultimately a logistics business. Salesforce redefined the partner ecosystem in software and services. Why do you need a middleman when you are selling a subscription service? Simple answer: you do not. Uber vs. the traditional taxi model, Netflix vs. Blockbuster… these are examples of how digital disruptors have unseated giants. Part of their success is due to the emergence of the Subscription Economy. In my next post in this series, I’ll explore how this model—pioneered by magazines and book-of-the-month clubs—has become a required part of business. For more thoughts ON DIGITAL, download the book.  

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Looking for ECM Inspiration? Enterprise World Elite Award Winners are the place to start!

Another Enterprise World has come and gone. For me, the biggest pleasure is always found in the chance to meet and connect with the actual people that make up our customer base. Yes, announcing massive product launches is a thrill, and hearing industry experts provide perspective on a rapidly changing landscape always provides its share of “aha!” moments, but it would all be kind of hollow if the real reason we do this wasn’t there to experience it with us and offer their feedback. That relationship with our customers is special. And, like an extended family reunion, Enterprise World is where we all get together and catch up on how everyone is progressing. There’s nothing better than hearing from an organization that’s utilized some combination of our product, our services, and/or our guidance to create a solution that has truly changed their operation for the better. Sometimes the impact is stunning, and the place to witness those shining stars is at Enterprise World’s annual Elite Awards celebration. And the Winners are… This year there were a number of winners who have implemented a wide variety of OpenText ECM solutions to amplify transformation within their enterprise. Congratulations to one and all! In the spirit of learning from the best, here are a few organizations that have definitely gone above and beyond in the ECM world: Alcatel-Lucent Global telecom giant Alcatel-Lucent is leading the charge in creating an ultra-connected, networked world; so it only stands to reason that their internal document management systems would set a benchmark for compliance, security, and accessibility. A combination of OpenText products achieved that, integrating seamlessly with their existing SAP environment. Almac Clinical Services Operating in the global pharma sector brings its own special kind of regulatory complexity. By implementing a single source of truth built around OpenText Content Server and Regulated Documents, Almac took control of their documentation with a solution that has been praised by external auditors and is powering international expansion. BNSF Railway OpenText Content Suite provides BNSF Railway with a solid enterprise content management platform that easily integrates with its other systems. Content Suite is used to manage and preserve historical legacy records, while also facilitating a robust records management platform to support search, retention and disposition requirements for enhanced corporate accountability.  Currently, over five million records, both digital and physical, are managed by Content Suite, supporting 1,000+ users across the enterprise. BNSF continues to build and develop further integrations to the platform to leverage and manage its critical business content. Continental Resources Using integrated solutions from OpenText, SAP, and other systems, Continental Resources is realizing end-to-end business value for substantial organizational efficiencies and cost savings. The automated processes improve business performance and have resulted in significant and measurable time savings. Business content is captured, managed, stored, preserved and delivered to the right user, at the right time, streamlining systems and processes throughout the company. DDR Owning and managing 130 million square feet of retail floor space requires a highly streamlined process for handling the huge volume of leasing activity documents. DDR went all in, implementing a diverse array of OpenText products to create a custom document management system that’s fast, organized, and fully integrated with Salesforce®. New Zealand Transport Agency (NZTA) NZTA embarked on its digital transformation journey by building a solid foundation for its ‘InfoHub’ Enterprise Content Management as a Service solution from OpenText. The cloud-based solution offers users anytime, anywhere access to information assets, enhancing the ability to share and collaborate, internally and externally with partners and alliances. InfoHub has transformed the way NZTA harnesses its knowledge. The benefits include improved quality of service and performance and process efficiencies. SBB (Swiss Federated Railways) As operators of the most heavily used rail network in the world, SBB know a thing or two about efficiency, timeliness, and accuracy. That’s why they integrated OpenText solutions into their SAP®-based vendor management infrastructure to drive remarkable gains in digitalization, centralization, and productivity. And there’s a lot more where that came from These are just some of the highlights from an incredible year of customer participation in our new Elite Program. Taking part in it is a singular opportunity for customers and partners to share their story and be recognized as industry leaders. Truth is, though, all of our customers have an intriguing story that makes them champions in their own right. Their dedication to furthering their enterprises with progressive thinking and innovative solutions never ceases to amaze. I invite you to spend some time perusing our larger library of Customer Success Stories, as well. It’s an excellent resource of best practices, winning combinations, and digital reinvention that has something for everyone, regardless of their role or industry. It’s worth a look. You just never know when inspiration will strike.

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What Happened in Vegas

Photos from EW2015

The last time I was in Las Vegas, the now massive New York New York hotel was a mere fenced-off hole in the ground. There was no Bellagio, no Venetian, and certainly no Wynn, Aria or Cosmopolitan. Las Vegas Boulevard was fun and colorful, and at that time you could see more of the hotels that sit just off the Strip. Of course, there was gaming and adult attractions, and the hotels were all fun and unique, but Las Vegas was certainly not the luxurious, high end adult playground it is now. Coincidentally, the last time OpenText took its annual Enterprise World user conference to Las Vegas was in February of 1998, less than a year after my visit. Back then, Enterprise World was called LiveLinkUp—a tribute to our LiveLink product, now known as Content Server. OpenText was helping to pioneer the World Wide Web and discover the potential of a connected, digital world. At that time, we focused primarily on Content Management solutions and had yet to step into the realms of Digital Asset Management, Fax Solutions or Customer Experience Management. Like Las Vegas, OpenText has grown and matured a lot over the past decade. So too has Enterprise World. There is so much to learn and hear about at the conference, and so many of our partners and customers participate. The 2015 installment was the fourth Enterprise World I’ve had the privilege of attending, and each year I am blown away by the stories of innovation and success shared by our product teams and customers. And the keynote screens seem to get bigger every year.   [Above: It was tough to get a decent photo of the entire keynote screen. Here’s the best I could find. Photo credit: Julie Millard @JulieMillard3] While the technology, thought leadership, presentations and sneak peeks are great, what really gets me excited for Enterprise World each year is the chance to meet and connect with people I work with, but never get to see. As the guy who coordinates OpenText Live webinars, I work with OpenText experts and partners from all over the world on a regular basis. It wasn’t until I made it to Enterprise World 2012 in Orlando that I was able to meet Alister and Damien from Fastman (who were working out of Australia at the time), Aaron and Gordon from KineMatik (of Ireland and San Francisco, respectively), the eDOCS crew from Florida, Web Site Management experts from Germany, and so many others. Customers also get the opportunity to meet with people they’ve worked with, sometimes over many years. At the conference, we’re given every opportunity to network like this, and to have a great time while doing it. Conference attendees are generally focused on presented materials and soaking in the open tap of information during training, breakout and keynote sessions, so this isn’t the best time to network. The Expo hall is a good place to meet up with people, but can be busy and full of people trying to get the most out of their time between sessions. Luckily, the people at Enterprise World, whether they be OpenText employees, partners or customers, are always eager to meet up in the evenings and hang out. Over the past few years I’ve met some great people and am happy to keep in touch after the event (shout out to Steve, Alan, Tom and Alaina). [Above: Some of the wonderful people who made their way to Las Vegas for Enterprise World 2015. Thanks to Rana Aluraibi @ranoon and Kiera Obbard @kieraobbard for many of these photos.] With the venue in Las Vegas this year, we had plenty to do and see. OpenText hosted a partner event at the MGM Grand’s Hakkasan night club on Monday, and invited everyone to OMNIA at Caesar’s Palace on Thursday. But throughout the week people got together for dinners, walks around the city and shows as they spent some time getting to know one another. I hope that if you were able to attend Enterprise World this year, you enjoyed yourself. If you didn’t get a chance to visit, we hope to see you in Nashville next July. Come talk to us at the booth, or meet up with us afterwards.

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What’s the Status of My Order? – How Mobile Apps Increase Supply Chain Transparency

I was recently asked to present at the ECR conference in Germany, one of the largest retail/CPG related events focused on B2B and supply chain. Now you may be asking what value I could add to a retail event given my main focus has always been the manufacturing sector, well the subject of the presentation was something close to my heart, mobile B2B, something that I have blogged about on many occasions and most recently via a blog relating to the Apple Watch. I was asked to present a short case study on a web-based application that OpenText built specifically for one of our largest CPG customers. This app would effectively allow this company’s customers to know the exact status of an order on its journey through the order lifecycle. The app was a one-off project, not built on any existing OpenText products, to meet the needs of this customer. I started my presentation on the broader subject of enterprise mobility, so let me just cover some of the more important points. Digital disruption is transforming the enterprise. Business models are moving from buy now to subscription based, moving from software to cloud and services, from one-time transactions to lifetime value and one of the biggest advances is making information available, anytime, anyplace or anywhere. I wanted to try and highlight that one of the main drivers behind enterprise mobility was the consumer and their ability to take their mobile devices into a work environment and connect to enterprise resources such as email, hence the Bring Your Own Device (BYOD) effect. The popularity of Apple based devices has been a major contributor to the BYOD effect, interesting really when you consider that Apple hasn’t really positioned their products into the enterprise market, the consumer and their employees have. Gartner’s technology predictions for this year highlighted ‘Computing Everywhere’ as the number one tech trend and there are a number of key drivers for mobile adoption, as can be seen from the CompTIA sourced chart below. In fact, CSC’s CIO study for 2015 showed that the number one IT investment at the moment relates to mobile app development and giving employees access to enterprise resources anytime, anyplace or anywhere. One key statistic from the study showed that 39% of respondents said mobile apps were considered a strategic asset to drive the business forward. So with all this interest in mobilizing enterprise resources, why can’t we use mobile technologies to help answer one of the most common questions from customers, namely “What is the status of my order?” Our Trading Grid environment, the world’s largest cloud based B2B integration platform, processes over 16 billion transactions per year, so given the huge transaction volumes being processed by our B2B network you can understand why companies might want to ‘mine’ this information to provide improved transaction visibility and in this particular case get better insights into order based transactions that may be flowing across our network. Providing clearer insights to transaction status can help to drive more informed decision making as well as improve customer satisfaction levels. This particular project, mentioned earlier in the blog, was to help this CPG company improve order tracking capabilities across their operations in one European country. They process tens of thousands of orders per month from their customers. Their customers (mainly retail stores) expected 24/7 visibility of their order status. however, access to order information was restricted to office hours only. They also wanted to avoid out of stock situations as this drives down customer satisfaction levels. They had two key requirements for their mobile app. Firstly, it had to be simple to deploy and use. Secondly, the mobile app would have to be secure and a role-based approach to viewing order information was deployed so the information presented was dependent on a user’s role in the business. For the adoption of the app to be successful, it had to include a number of key operational criteria, this included being device independent, web browser independent and OS independent, so HTML5 was used to define the user interface. The app had to offer a number of order related features, namely highlighting orders with issues, orders that had been placed, orders in progress, orders that had been shipped and orders that had been invoiced. Push notifications are also offered to manage any issues by exception. The app had a number of key benefits: Customers can check order status regardless of time or location Orders can be checked from the shelf-edge, avoiding the risk of going out of stock Improved visibility has allowed the replenishment process to start earlier Response time for customers is shortened – if an order is delayed/cancelled it’s immediately visible The app is easy to use and allows the user to filter orders by different criteria From a business benefits point of view, the app offered the following: Improved customer satisfaction Full visibility of orders and their status Reduced problem calls to customer service Improved productivity Avoid out of stock situations Protect brand reputation Clearly, this company had good reason to deploy an HTML5 based version for their order tracking app but other companies are deploying IOS and Android mobile apps. When I drafted my Apple Watch blog earlier this year, one of the suggested use cases was around order tracking.  I will stress again that the B2B use cases I discussed for the Apple Watch were purely conceptual in nature but based on the type of ‘transaction based’ visibility requests I had observed from numerous customer meetings that I have attended over the years. This mobile project was a great success for this particular company and it has significantly helped to increase customer satisfaction levels. If you would like to see my full presentation from ECR, then you can access via the SlideShare link below.

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Moving at the Speed of Cloud: Innovation, Insight, and Integration in the OpenText Cloud

As customers look to their digital transformation they are increasingly looking to the cloud to provide them with agile business options and improved productivity while maintaining control of their critical information assets. At OpenText, we provide cloud and hybrid cloud options with seamless movement between on-premises and cloud. Here is a look at some of the recent and emerging cloud innovations: Innovation Our growth in SaaS apps is significant, from advances in existing SaaS applications such as OpenText Core with many new features including Outlook® integration, AD Synch, and Content Suite integration. Archive Center with Exchange online support, file system, and email handling as well as CMIS and custom file support. And there are new SaaS offerings such as PowerDocs, which drives customized document creation, to iHub bringing easily purchased and deployed analytics for any data source. There are new, simple to buy, and easy to deploy standard Managed Cloud Services Packages (MCS). MCS offerings provide complete flexibility to have custom configurations and choices within cloud and hybrid cloud implementations. Now there are also simple standard offerings in Content Suite Cloud Edition, Media Management Cloud Edition, and Big Data Analytics in the cloud. These standard packages have a range of options for service level, functionality, and capacity growth. They are available today with currently shipping products and will also be a part of the Cloud 16 release. Industry solutions and features sets have been added in the cloud. Healthcare Direct for RightFax, which will soon be available with Fax2Mail, provides the ability to translate fax transmissions into direct messages so customers can comply with recent US healthcare legislation and not have to change their business processes. ROSMA addresses Procurement Performance Management, and Core has added features requested by legal and professional services organizations. Insight As we amass greater and greater volumes of information, both structured and unstructured, gaining a true understanding of what the information shows becomes increasing challenging. That is where analytics comes in. Big Data Analytics in the cloud and iHub provide analytics services and allow customers to create their own analytics reporting without the need to have a data scientist on staff. Analytics has been embedded and/or integrated with all of the EIM Suites to provide that insight for customers. The Trading Grid will provide business analytics and logistics Track and Trace for supply chain shipment visibility. Analysis on content and processes is provided through integration with Content Suite and Process Suite. Analytics as a Service in the Cloud allows customers to “bring their own data” and very quickly begin to analyze it and gain insights that can drive their business. Integration We believe it is a hybrid world, and customers need to have the flexibility to integrate their cloud systems with on-premises systems. We provide complete flexibility to integrate with any system on-premises, in the OpenText Cloud, and with other clouds. Many of our Managed Cloud Services customers choose hybrid implementations. Recent innovations in this area include Archive Center CE with SAP® integration and integrations with SAP Hana and S/4Hana.  There is also a new integration that brings the power of ECM together with Salesforce®. In the OpenText Cloud, customers can have integrations across EIM suites and with their other systems on-premises or in other clouds or operated and fully managed in our cloud. We see an increasing number of customers taking advantage of this option. Cloud 16 While some of this innovation is available today, most of it comes together in the Cloud 16 release that consolidates suites and applications in five major areas. This release will be followed by quarterly releases that bring innovations to customers on a more frequent basis. OpenText Content Cloud 16 provides information governance options that are quickly and easily deployed and fully managed in cloud and hybrid cloud scenarios. The Experience Cloud 16 empowers businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. OpenText Process Cloud 16 enables businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. OpenText Analytics Cloud 16 provides embedded analytics for EIM applications and for custom content sources fully managed by EIM experts in the OpenText Cloud. OpenText Business Network 16 provides a B2B integration platform for managing transactions such as EDI and On Demand messaging with platform services and Managed Services options. Customers can try beta versions of Cloud 16 now, and it will be released in March 2016 and then enjoy ongoing quarterly releases of new innovations. We are moving at the speed of cloud to bring innovative solutions to business challenges.

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The Backstage Pass to OpenText Suite 16 & OpenText Cloud 16

We just shared some huge news with our attendees here at Enterprise World in Las Vegas: we’ve presented an exclusive future roadmap unveiling OpenText Suite 16 and OpenText Cloud 16—the next generation of our EIM offerings that will become available March 2016. We shared a lot of details about Suite 16 and Cloud 16 in our press release (you can read it here), but we couldn’t fit in all the thinking that went into this release. Strategic principles of OpenText Suite 16 & Cloud 16 From what we’ve experienced and from what our customers tell us they want and need, we came up with a dream list of innovations for an enterprise to make the most of digital disruption. We focused on that list of strategic principles across our entire Suite 16 and Cloud 16 offerings. Below is what was going through our heads: 1. Deepen functionality across all suites. This is a major release, full of new features and innovations. Keeping in mind our customers’ suggestions, we significantly deepened functionality throughout the offerings. Practically every product line is raising the bar in terms of customer value proposition and competitive differentiation. Check out the press release for some of the highlights, and watch for more details as we launch the new suites and cloud offerings in March. 2. Help customers transition to the cloud. Right off the top, we wanted to be sure to offer all of our suites in the cloud, available as a subscription or as managed cloud services. That was a must-do, but then we took it further and added integration with other cloud products such as Salesforce® and Office 365®. We also added new Software-as-a-Service (SaaS) applications, such as OpenText Core, PowerDocs, and Archive Center, to enable as much flexibility and savings as possible—customers want what they need, and no one wants to pay for more than they need. 3. Focus on user experience and remove barriers to user adoption. Enterprise productivity begins by removing the barriers to adoption—the easier it is to use, the more they use it—so we invested heavily in improving the user experience across all the suites (in the browser as well as on mobile devices). We put a big focus on HTML5-based responsive experience, and customers who got to preview the new UI of products such as Content Suite or Media Management this week are raving about it. The improved user experience is one of the most noticeable innovations in Suite 16 and Cloud 16. In fact, this alone makes upgrading worthwhile. 4. Integrate with more enterprise applications and across the suites (with an extra focus on analytics). We’ve added integration with more enterprise apps, like Salesforce and SuccessFactors®, in addition to SAP®, Oracle®, and Microsoft®. And there is major integration between the suites. For example, OpenText Process Suite fully integrates with OpenText Content Suite, Archive Center, Media Management, Capture Center, CCM—speaking of CCM, that integrates with OpenText WEM, DAM, CS, Notifications…it goes on and on across all the suites, enabling us to solve customer problems no other vendor can solve. We also put an extra focus on analytics, which is itself a new suite, and it’s embedded into all the other suites, which brings out even more value from existing deployments. 5. Deliver information flows as a way to solve complex problems. All the products in the world are not going to solve real business problem if they’re not integrated in a way that follows the logical flow of information through the business processes and applications. That’s why we focus on the core information flow from information-centric flows, such as capture-to-disposition, create-to-consume, and incident-to resolution, all the way to business flows such as procure-to-pay. For more efficient information flows, we’ve added automation to the Procure-to-Pay business process and delivery of P2P and a new entity-modeling layer in the Process Suite platform, and we’ve extended process-centric collaboration and information sharing. 6. Provide more value from existing deployments. When you can get more value out of existing deployments, you reduce the total cost of ownership. New capabilities, pervasive use of analytics, new UI, focus on cost of ownership, cloud delivery, and subscription-based pricing bring more flexibility and value to the enterprise. Each of these strategic principles makes upgrading to Suite 16 and Cloud 16 worthwhile. This is a milestone release that existing customers will love and want to upgrade to. Read more about OpenText Suite 16 and OpenText Cloud 16 here, and let me know what you think about it.

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How the OpenText Cloud Develops Greener Supply Chains [Infographic]

A few weeks ago I posted a couple of blogs which discussed the supply chain related green benefits of using our OpenText Cloud.  I placed a particular emphasis on OpenText Trading Grid, our B2B network and how it was helping thousands of companies around the world to save paper through the automation of their B2B transactions. We have recently completed an Infographic which highlights some of these green related savings and this is shown below. You can also get further insights via my accompanying blog as well as learn more about OpenText Compliance solutions and OpenText Cloud. The calculations in our Infographic below were made using the Paper Savings Calculator from the Environmental Paper Network. This Infographic was compiled by my colleague Janet De Guzman and you can read her latest compliance related blog here.  

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CIO Review Selects OpenText in top 20 Most Promising Supply Chain Providers

OpenText was recently honored by CIOReview in the October issue, where the 20 most promising supply chain technology solution providers were announced. The inclusion of OpenText demonstrates the significant, positive impact that customers are experiencing with B2B integration solutions. To decide on the top 20 providers, CIOReview analyzed literally hundreds of supply chain solution providers and then shortlisted those companies at the forefront of tackling the challenges in the supply chain arena. A distinguished panel comprising of CEOs, CIOs and analysts, including CIOReview’s editorial board, selected the final list of Supply Chain Tech Solution Providers 2015. Their selection was based on the vendor’s capability to offer cutting edge technologies and solutions that add value to the supply chain landscape. The OpenText Trading Grid integration platform and OpenText B2B Managed Services provide a powerful combination of technology, people and processes to transform B2B integration programs in companies around the world. CIOReview interviewed Marco de Vries, Senior Director of Product Marketing, and expert in B2B integration. Marco offers insights in the interview on how B2B integration positively impacts an organization’s agility, profitability and growth. The article also discusses how Alstom Power is using OpenText B2B Managed Services and Active Orders to improve supply chain integration. The full Alstom case study can be viewed here. You can read the full CIOReview article here.  

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Twenty Good Reasons Why Manufacturers Should Attend Enterprise World This Year

In my last Enterprise World 2015 related blog I highlighted a number of manufacturing related activities during our conference at the MGM Grand in Las Vegas. You can view the blog here. There are many breakout sessions running during the main part of the conference and below I have listed the top twenty sessions that I thought may be of interest to manufacturing companies. There will be many other sessions during the course of the week, but I thought these may be of interest as they provide a good overview of the product offerings that make up our Enterprise Information Management portfolio. CLD-402 – Building Your Cloud Strategy Featuring Forrester Research ECM-401 – Product Update: OpenText Core – Business-Ready File Sharing & Collaboration in the Cloud INX-401 – Gain Total Supply Chain Visibility With OpenText Active Orders ECM-406 – Product Update: Transform your Organization by Putting the X in ECM INX-404 – Bring B2B to the C-suite: How B2B Integration Accelerates Your Corporate Strategies ALX-100 – Making Sense of Big and Small Data INX-410 – How OpenText and SAP are Joining Forces to Optimize Spend Management EIM-402 – A Day in the Life – Big Data Analytics in the Cloud Implementation INX-411 – Intelligent Capture: Simplify, Transform & Accelerate Your Data Capture Process INX-420 – On Premise B2B & MFT: Consolidate your Integration Strategy to Reap New Benefits SAP-410 – Simplify Asset Management in a Digital World with Customer Case Study ECO-410 – Extended ECM for Oracle E-Business Update – Featuring Customer Dover Corporation INX-412 – Beyond Managed Services: Driving Even Greater Value from B2B Outsourcing ECM-413 – Product Update: OpenText Engineering Document Management-Next Generation Preview ALX-110 – The Future of Embedded Analytics – Wearable Data and Beyond INX-416 – e-Invoicing: the Low-Hanging Fruit of Improving Operating Cost, and Much More ECM-414 – Product Update: What’s New with Brava! for Content Suite INX-418 – Best Practices in Deploying Fax and Secure Messaging Across the Enterprise SAP-416 – MAN Diesel & Turbo’s Enterprise Content & Records Management Solution – A Customer Story INX-400 – Mine your Data for Improved Decision Making: How Analytics Can Transform your Business I also just wanted to take the opportunity to confirm details of a couple of ‘Ted Talk’ style presentations that I will be delivering in the Digital Disruption Zone of the Expo Hall, both of the following sessions will be repeated on Wednesday and Thursday. 14:30 – 14:45 – How the Internet of Things Will Disrupt Tomorrow’s Manufacturing Industry 16:00 – 16:15 – How EIM Helps Manufacturers Transition to a Digital Business In addition to announcing some exciting news around the future direction of our EIM product offerings, numerous customer and keynote presentations we will also have a special guest speaker. None other than Mike Myers – he will certainly be interjecting some humour into the proceedings!

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Did You Know OpenText and SAP Now Run Together to Simplify Trading Partner Connectivity?

OpenText recently announced an expansion of their partnership with SAP whereby SAP’s customers will now be able to connect to their external trading partner community through OpenText’s Trading Grid® platform, a core component of OpenText’s cloud. SAP has been a key partner of OpenText for many years and this expanded partnership will transform the B2B integration capabilities that SAP can offer to their global customers. Many companies already leverage SAP’s Ariba network to manage ‘indirect’ materials related spend across their business operations. Allowing SAP’s customers to integrate with their external trading partner communities via OpenText B2B Managed Services will allow companies to improve how they manage ‘direct’ materials related spend as well. So running together, SAP and OpenText’s cloud based business networks are complementary to each other. More information on the new partnership is available here. OpenText, through their acquisition of GXS, has been able to offer companies a way to seamlessly integrate their B2B and ERP environments together. OpenText already has some of SAP’s largest customers connected to the Trading Grid infrastructure, and this announcement is a logical next step in bringing our business networks closer together. I have written many blog posts over the past six years to highlight the importance of why companies should be thinking of integrating their ERP and B2B systems together, so I thought it would be useful to recap some of the key discussion points from my earlier blogs in this slightly extended post. Rolling out a new ERP project is typically the number one priority for today’s CIOs. SAP for example provides the backbone infrastructure that drives many internal business processes, whether in the area of HR, expense management, indirect materials spend, managing production processes or transport/warehouse operations. If SAP systems do not receive timely and accurate information from external trading partners then there is a possibility that internal business systems could grind to a halt, which from a production operation point of view can be quite damaging to the overall business operation. In an earlier research study we found that over a third of information that typically enters an ERP environment comes from outside the business. So having a highly available, global B2B platform that provides seamless connectivity to an outside trading partner community is becoming a high priority for today’s CIOs. So when is the best time to think about integrating to ERP? We have found, through many ERP/B2B integration projects that we have successfully completed with OpenText’s B2B Managed Services , that companies should think about B2B integration whenever they are undertaking a major ERP initiative. We have found there are four main ERP initiatives that can help drive new B2B integration projects: implementing new ERP platforms, for example switching from Oracle to SAP, consolidating numerous ERP instances onto a single platform, upgrading legacy ERP instances which could involve moving to a cloud based ERP environment and finally extending an existing ERP platform with new capabilities. If we take the example of a new SAP project, as I said this will be the number one project on the ‘to-do’ list of a CIO. The CIO will be under pressure from various stakeholders across the business to meet a specific go live date and this could mean that the CIO will have to pull in as many IT resources as possible to ensure the SAP go live date is met. But what happens to other IT projects such as deploying a new B2B environment or onboarding new trading partners in a remote location if there are no internal B2B resources available? Well put bluntly these other projects could potentially grind to a halt. So how can the CIO meet a go live date without compromising other initiatives such as managing a B2B network? The easiest way is to utilize external B2B resources to manage the B2B project whilst the CIO focuses on his main or core activity of meeting their SAP go live date. So where do these additional B2B resources come from?, well put simply this is where OpenText B2B Managed Services comes in. In fact we are often referred to as an extension to a CIO’s IT team. For over twenty years, OpenText has been working on many SAP related B2B integration projects, both single instance and multiple instance, to support global business operations. Multi-National companies in industries such as high tech, automotive, consumer goods, manufacturing and financial services utilize OpenText B2B Managed Services to maximize their SAP investment. OpenText B2B Managed Services, shown by the above diagram, helps companies improve the management of their SAP/B2B integration projects in a number of different ways: Global Systems Management – Ensuring that external trading partner connectivity is highly available, this is critical to the smooth running of an integrated SAP/B2B environment. If external connectivity is lost for any reason, this will interrupt the flow of information entering an SAP environment and any downstream business systems. OpenText Managed Services environment runs across a highly available infrastructure with multiple data centres located in North America and Europe. Data is replicated between data centers on a regular basis and in the event of a catastrophic failure in one data centre, the infrastructure will fail across to the other data center thus maintaining availability of a B2B environment. Visibility, Alerting and Analytics – OpenText provides business process visibility and exception-based monitoring for a business and its customers. Visibility is delivered through a simple web based interface that provides tools such as related document queries, role based views and proactive monitoring/alerting capabilities. For example, upon completion of the translation process, OpenText Managed Services will automatically generate a STATUS IDOC (Status = 5 or 6) back to the client’s SAP environment to indicate whether the IDOC translation failed or succeeded. Recently introduced analytics capabilities help to improve visibility and reporting capabilities still further SAP Connectivity – B2B integration platforms must be connected to the numerous different instances of SAP running at local manufacturing plants, retail stores, shared service centers and headquarters locations. OpenText supports a broad range of communications protocols to connect with SAP including ALE, AS2, PI and FTP. You can use a combination of communication technologies to meet all your trading partner requirements. The most popular option for exchanging IDOCs is the native SAP Application Link Enabling (ALE) technology. Data & Process Intelligence – Ideally, SAP systems can only operate efficiently and offer maximum ROI when they are fed with clean and accurate information. OpenText uses a robust business rules engine based on over 150 of the most common supply chain-related SAP business rules. OpenText ensures that all externally sourced information is clean and accurate before entering SAP, this eliminates the need for investigating data mismatches, reprocessing inaccurate data, or calling trading partners to resolve data quality issues. This pre-processing of externally sourced information before it enters an SAP system effectively places an ‘ERP firewall’ around SAP applications. The aim of the firewall is to protect an SAP system from poor quality data sent in by customers, suppliers, distributors, logistics providers or financial institutions. Mapping & Translation – Document mapping is one of the most complex tasks to undertake during an SAP to B2B integration project. Mapping experts must understand the relationships between data structures used by external trading partners and the information needed in SAP. For example, a mapping expert may need to extract shipping information from an advanced shipping notice to populate the appropriate SHPMNT01 IDOC document. With the possibility of having to create hundreds of maps, ensuring that maps can be created on schedule is one of the most important aspects of an integration project. Creating these maps internally is not a very efficient use of expensive IT resources. Delegating the mapping process to a third party vendor would be beneficial for any company undertaking such an integration project. OpenTextenables a company to integrate B2B messaging across multiple instances of SAP and with trading partners around the world. Partner Onboarding – Most SAP projects are not purely technical in nature, functionality upgrades are usually the justification for investment. With new modules or expanded user-communities comes the need to connect to a broader range of supply chain partners. With larger companies having globalized their operations, the on-boarding and integration of trading partners across different time zones can be difficult to manage. In many cases, companies simply do not have the resources to manage the on-boarding of trading partners in different geographical regions. OpenText Managed Services provides a comprehensive on-boarding service to both recruit and enable your trading partners including web forms and Microsoft Excel based adapters. Program Management – SAP projects require an immense amount of co-ordination across the extended enterprise. B2B integration managers must ensure that maps are created correctly, trading partners are connected properly and data validation rules are reflected within the B2B system as well. If companies are looking to introduce further SAP functionality, for example implementing a transport management system, then the project management challenge becomes even more complex. OpenText B2B Managed Services allows a company to leverage highly-experienced project managers to manage the implementation process. OpenText will provide a dedicated program manager who will undertake a number of roles to ensure that SAP to B2B integration projects go as smoothly as possible. Their role will include looking after the day to day communication with a community of trading partners and ensuring that trading partners can support new transaction types, data quality rules or KPIs to measure performance. Finally, they also offer support for testing and looking after the overall release and deployment of the newly integrated platform with the customer. Providing Global Support – Many companies have globalized their operations and have manufacturing plants and trading partners around the world. As a result, all users of an SAP/B2B integration platform must have access to a global support infrastructure so that if any problems arise they can be resolved as quickly as possible. OpenText B2B Managed Services provides 24/7, multi-lingual, support coverage. This helps users across an extended enterprise receive the help they need, in any language or any time zone around the world. With many companies establishing manufacturing operations in low cost countries such as China, India, Eastern Europe and Latin America, it is becoming increasingly important to be able to support trading partners within these particular regions of the world. Implementing an outsourced approach to managing the integration between SAP and a B2B platform will help to ensure that your business realises even greater levels of return on your investment. Cloud, mobile and SAP HANA may provide a good incentive to upgrade and consolidate SAP instances but integrating seamlessly to a trading partner community should also be high on a CIO’s agenda. Therefore I think it is fairly safe to say that without B2B integration to outside trading partners, an ERP environment could be considered ‘incomplete’, OpenText B2B Managed Services helps to ‘complete ERP’.

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OpenText Launches New Solution to Accelerate Interoperability in Healthcare and Connect Caregiver Communities

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Today, OpenText announced the availability of OpenText RightFax Healthcare Direct , an add-on module to OpenText RightFax that is poised to make a big difference in the healthcare market. This new solution helps healthcare organizations accelerate interoperability by enabling Direct messaging (a method of transmitting patient information in a secure, encrypted, electronic way over SMTP) using existing RightFax-EMR integrations. RightFax, the most widely used fax server in healthcare with the most EMR integrations, has long been the backbone by which healthcare providers send and receive patient documents via fax. By adding RightFax Healthcare Direct to their RightFax system, those same providers are able to expand beyond faxing to exchange Direct messages with other providers in their communities. With RightFax Healthcare Direct, healthcare organizations can: Send secure, encrypted Direct messages directly from their EMR system with no change to how they send faxes via RightFax today Receive and ingest Direct messages into their EMR system Continue to exchange faxes through RightFax with providers who are unable to exchange Direct messages today Closing the Technology Gap between Providers Direct messaging is an on-the-verge technology in healthcare as the next generation communication method for requesting and sending patient records in a secure, interoperable fashion. It allows healthcare providers to exchange patient records electronically as a secure, encrypted email transmission over SMTP, with rich message metadata with patient identifiers, improving atient care and driving efficiency back to providers. However, not all healthcare providers have widely adopted Direct messaging. And since fax is still the most preferred method of communication (by a large margin!), it is important that organizations have the ability to adopt Direct messaging at their own pace.RightFax with RightFax Healthcare Direct is uniquely positioned as a bi-modal IT solution that combines fax and Direct messaging in a single solution. Outbound faxes converted to outbound Direct messages: Using the industries only fax number to Direct address reverse directory (powered by Surescripts), if a Direct address is available for a given fax number, the patient document will be sent as a Direct message If no Direct address is available for a given fax number, the content will be sent as a fax via RightFax Organizations can also choose to send BOTH Direct messages and faxes (crawl-walk-run!) Connecting Caregiver Communities One of the largest barriers to the widespread adoption of Direct messaging is knowing which providers are ready to exchange Direct messages and how to find them. One of the truly unique features of RightFax Healthcare Direct is the ability to connect caregiver communities by an “invitation” that can be sent to every provider that receives a fax from a RightFax Healthcare Direct user. With an outbound communication, if no Direct address is available for a given fax number, the content is sent as a fax. This can trigger an automatic, customizable fax sent to this provider that “invites” them to register their fax number and Direct address in the reverse directory for RightFax Healthcare Direct or sign up for FREE Direct addresses to be able to receive Direct messages (supplied by RightFax Healthcare Direct partner Kno2). This invitation process provides a network effect and automatic outreach into the community, levitra to more easily exchange secure and encrypted patient information electronically. RightFax Healthcare Direct will change how the healthcare industry communicates As technology in healthcare is evolving, OpenText is leading the industry to the digital world by offering the tools needed to accelerate interoperability and advance connectivity for providers to maintain the highest level of patient safety and comply with healthcare standards. Read the RightFax Healthcare Direct press release. Visit us online and learn more about RightFax Healthcare Direct!

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Accessibility in a Digital-First World

With the term “accessibility”, the first thing that usually comes to mind is physical accessibility e.g. accessible washrooms, wheelchair ramps, accessible road crossings, etc. This perspective completely ignores another realm that most people exist in, i.e. the digital world. Today it is extremely common for individuals to spend 11+ hours a day on their electronic devices such as mobile phones, tablets and computers, so we simply cannot afford to ignore accessibility in the context of the digital interactions. Digital accessibility encompasses a variety of virtual interactions, including those made on websites, on personal electronic devices as well as via digital or electronic communications and documents. Taking a closer look at the numbers, we quickly realize that the population of individuals requiring accessible communications is quite large. More than 285 million individuals across the world have some form of visual impairment – that’s nearly 5% of the global population. This number is not static either; it is rapidly growing, with people living longer lives, and thereby increasing the population of aging individuals. In the United States alone, there are over 21 million adults reporting some form of vision loss, out of which over 6 million are completely blind and 2.5 million require large print to be able to read. Governments around the world have recognized accessibility as a global issue and have acted on the need to mandate accessible communications in an increasingly digital-first world. This is not about limiting accessible communications to traditional formats such as braille, large print and spoken word audio that are time consuming and expensive to produce, but about making all forms of communications accessible on-demand, in digital or electronic formats, without the need to self-identify. Governments have addressed the information accessibility issue through legislation that applies to both the public and commercial sectors, for example, Section 508 and the Americans with Disabilities Act in the United States, often going to the extent of being industry-specific, such as Section 255 of the Telecommunications Act. While some of the legislation is brand new, others are amendments to existing regulations to include accessibility in the context of digital or electronic communications via e.g. websites, online documents, etc. Many organizations around the world have begun working towards compliance to their country’s respective laws and making their websites, electronic communications such as PDF invoices, statements, notifications, tax forms, etc. available in formats that can be meaningfully navigated and read by screen reader technology on computers and mobile devices. What is your organization doing to meet this legal requirement and create an inclusionary environment for its customers? Join us on Thursday, November 12 for a special educational session on providing equal and timely access to information by implementing digital accessibility. “ALX-112 Reaching All Data Consumers – the State of Output Accessibility” will include an overview of accessibility drivers, the end-user perspective on accessible communications, what creating accessible content entails as well as a demonstration on how automation can result in dramatic time and cost savings in creating accessible content. Learn what you can do to help your organization comply with legislation, expand their business footprint to a growing but previously ignored segment of the population and retain loyalty from their existing, aging customer base.

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Enabling the ‘Citizen Developer’ with BPM at Enterprise World

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You’ve heard it before—employees must do more with less, productivity is critical to results, multitasking now pays dividends later. But in reality, it’s difficult to juggle existing tasks much less a modern workload without the use of eight arms or a time machine. Luckily, your organization’s bottom line does not have to suffer. Business Process Management (BPM) is an incredibly effective way to help improve business results. Putting systems in place to streamline and optimize business operations is always a good idea. When you manage and control those business processes, you reduce costs while gaining opportunities (more customers, more revenue, more partners, etc.). So what’s new? Businesses are going digital. This means processes need to do more, use more and change more. Now, business processes need to adapt to manage routine and non-routine work. Simply put, they need a better way to work – better innovation, better insight and better productivity. But this can overwhelm IT so everyday workers need to transform into a so-called Citizen Developers. How much productivity? Citizen Developers may be the key for business looking to speed the time to market. Gartner’s “Citizen Development is Fundamental to the Digital Workplace” August 2015 report found nearly two-thirds of those surveyed took less than two weeks to develop an app; most of those surveyed had little or no developer software training. So what does this mean? Process management needs to include both structured and un-structured ad hoc processes. Typical processes still need to be managed (claims, service requests, etc.) and ad-hoc process (those processes that are more collaborative and less structured) must be supported via process applications (case management, for example). This requires the ability to build and modify process applications much more easily. And the best way to do that is to get the user involved—it’s faster and results are quickly evaluated and adjustments can be made. It all comes down to speed and simplicity—speed to deploy, evaluate and optimize. Know if your process will deliver or it needs to be adjusted is key to your success. You simply can’t wait months to find out. When the market changes or customer needs change, you need to adapt quickly so nothing is missed. Achieving this new standard for business process management is what we will be talking about at this year’s Enterprise World. We can’t wait. New Innovations in Process Suite We are excited to reveal the latest from the OpenText Process Suite in Las Vegas in a few weeks. Building applications quickly to manage processes is at the core our innovation strategy. We are working to empower the Citizen Developer to ease the burden on IT and give the business the control and access to solve issues directly and effectively. These new capabilities will come to market along with key improvements in the Process Intelligence component along with several new and updated pre-built applications. We hear from many of our customers that the priority is to gain the flexibility and ability to customize and evolve their process application quickly. This includes greater flexibility in what you can do on mobile devices and how you can leverage the cloud. We are excited to share all the new news with you at Enterprise World. Join us in Vegas We will be showcasing new capabilities with Process Platform, new process applications and more in Las Vegas. You will have the opportunity to meet with the experts behind the innovation and talk to customers who are benefitting from the platform today. Check out information on this and all the breakout sessions at Enterprise World 2015 online at http://www.opentext.com/campaigns/enterprise-world-2015/program/sessions.

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Don’t let What Happens in Vegas Stay in Vegas!

At least, not what you learn at OpenText Enterprise World 2015, taking place November 8-13 in Las Vegas, NV. If you are already planning to attend this annual customer event, or are still undecided, ask yourself why you plan to go; what do you hope to take back to your organization? Is it the latest insights on product roadmaps and corporate directions from your technology vendor? To decide whether the solution provider is the right vendor if you’re not already an existing customer? To learn from peers, meet the experts, and share ideas? There are a myriad of reasons. But ultimately, your attendance has to deliver value—something you can take back to your organization that will make a difference in how you work, the value you contribute to your enterprise information management (EIM) efforts, or the overall effectiveness of your technology investment. All are good reasons to attend. However, many would-be attendees struggle to ‘make the case’ for participation in terms of a real ROI. Perhaps the goals aren’t lofty enough. What if you could learn how to dramatically change the course of your company? What if you could learn something new that has a material impact on your organization’s growth, its profitability, its compliance with regulations, and your overall business agility? Most would agree that translates to a strong ROI for a week in Vegas. Challenge yourself to experience something new, and take a new look at what EIM can do for you and your business. Set a stretch goal. How do you do this? By following the Information Exchange (IX) track at Enterprise World. IX is about the secure exchange of information between your organization and its extended trading partner ecosystem. This suite of offerings enables you to automate key processes such as procure to pay, order to cash, secure notifications, funds transfers, payments, logistics, and more. All organizations, regardless of your industry, accomplish their mission “beyond the four walls” of their enterprise—with customers, suppliers, providers, agencies, etc. However, most investments in productivity, automation, security, standardization, etc. are focused within the four walls. Information exchange—B2B and other forms of messaging—are too often relegated to IT… as just a cost of doing business. “We’ve got that covered”… “We have an EDI guy”. Here is the massive stone you can turn at Enterprise World. Look outside the four walls to find savings, drive efficiencies, comply with industry mandates, and leverage supply chain data to optimize processes. Elevating B2B to the C-level vs. an IT project alone. The digital transformation is omnipresent. To leverage new opportunities and face new challenges, you need a comprehensive digital strategy. Follow the IX Track at Enterprise World to learn how to survive—and thrive—in the new digital supply chain. B2B integration and secure messaging is a critical foundation for success in the digital age. Drive down operational cost, mitigate and manage corporate compliance risk, speed time to market and time to value, and focus on your core competencies. OpenText IX will show you how to integrate the processes, systems, and business partners necessary to attain these benefits. Come learn from industry leaders and OpenText experts how information exchange can change the course of your business. Don’t let the best practices stay in Vegas. Take them back with you to your organization. Set a course for growth, profitability, and agility. (Source: SCM World, “Chief Supply Chain Officer Report,” September 2014)

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OpenText RightFax Customers Find Business Value and Best Practices at OpenText Enterprise World

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Enterprise World for RightFax customers is shaping up to be a week filled with valuable business insights and opportunities to learn how to further leverage these business-critical implementations. What’s in it for RightFax customers? Before the week kicks off, join us for a special pre-event RightFax Best Practices: Optimize your fax investment- A hybrid software/cloud strategy for flexibility & savingswill be an intimate session for you to learn the t echnical best practices and how to leverage the OpenTextTM Cloud for flexibility and growth. As an added benefit, attendees of this session will receive a FREE half-day onsite value assessment from our RightFax experts. Register for this FREE workshop at Enterprise World for RightFax customers here. Next, ask the experts! Join RightFax at our RightFax Pods, where you can sit one-on-one with RightFax subject matter experts for demonstrations, Q&A, best practices and find out what’s new and coming for RightFax. It’s your opportunity to let your voice be heard in a more intimate setting with our experts. Want a hands-on deep dive? Join the RightFax crew in our Innovations Lab, where visitors can see our cool, new RightFax capabilities first-hand. Take a picture with your phone and fax it, manage faxes from your tablet, and see what else is new with our innovative fax solutions! And finally, attending our main fax sessions will provide deep insight and business value on getting the most from your RightFax investment: Optimize your Fax Investment; A Hybrid Software/Cloud Strategy for Flexibility and Savings Software, Cloud or a mix of both? Learn how to leverage your existing investment in RightFax and take it to new, flexible heights. Learn all about the recent RightFax release and planned enhancements with first-hand knowledge of where the RightFax roadmap is taking you. Best Practices in Deploying Fax and Secure Messaging across the Enterprise More technical in nature, this session takes a deeper dive into RightFax best practices, tips and how to avoid pitfalls of architecting and deploying an enterprise-wide secure messaging strategy. Hear first-hand from RightFax customers on how they’ve successfully extended their RightFax implementation to include enterprise-side secure messaging. Intelligent Capture: Simplify, Transform and Accelerate your Data Capture Process Learn how to leverage your RightFax investment with the OpenText suite of Capture solutions transforms paper-centric data and processes into a digital format to integrate into your backend systems so it can be consumed by the business–and improve your performance. Automate the Exchange of Patient Information with OpenText™ RightFax Healthcare Direct OpenText, the largest provider of integrated, electronic faxing with EMR systems, is in a unique position to facilitate interoperability in healthcare with Direct messaging. A new solution from OpenText, RightFax Healthcare Direct helps healthcare organizations accelerate interoperability to expand communication methods beyond fax to Direct messaging to easily share and communicate patient information across an entire network of caregivers. Whether you are an existing RightFax customer or not, learn how OpenText accelerates your compliance with Direct messaging by leveraging your existing fax investments. Join the RightFax experts for another great OpenText Enterprise World.

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Check out our Developer Lab, NEW for Enterprise World 2015

Whilst manning the AppWorks pod at last year’s Enterprise World Expo a common theme discussed with attendees was that they would like more technical sessions to take part in. This got me thinking and we already have our Innovation Lab showcasing new products, why not then create a Developer Lab to answer the demand for more technical content. Discussing with the team what we should do within the lab the ideas were flowing until we finally settled on the program for this year. We will be building an AppWorks app called Scout, interfacing to Content Server, this will be based around a Location Scouting use case. We have four types of session that attendees can book onto… Taster Designed for non technical audiences, come along and learn more about AppWorks, the upcoming AppWorks 2016 release and get hands on time with the completed Scout application Beginner The beginner sessions are designed for attendees with a technical background and each participant will have their own dedicated machine to work on. In these sessions we will give an intro to AppWorks and the new features in the ‘16 release. We will then start to build out the Scout application using the new Command Line tools to create the app structure; we will then deploy it to the AppWorks gateway and see it operating on the device. The intermediate and advanced sessions will build on this foundation and add incremental features. Intermediate The intermediate sessions are designed for attendees with a technical background and each participant will have their own dedicated machine to work on. In these sessions we will recap the intro to AppWorks and the new features in the ‘16 release together with the work to date on the Scout app. We will then build out the Scout application with more features including using the new appworks.js APIs to interact with on device technology, especially the camera and GPS. We will then deploy it to the AppWorks gateway and have hands on time with the app exploring the features we’ve developed during the session. Advanced The advanced sessions are designed for attendees with a technical background and each participant will have their own dedicated machine to work on. In these sessions we will recap the intro to AppWorks and the new features in the ‘16 release together with the work to date on the Scout app. We will then build out the final features of the Scout application by adding offline support, a supporting Java service and interaction with other applications on the device. We will then deploy it to the AppWorks gateway and have hands on time with the app exploring the completed app whilst being able to also see the artefacts from the application stored in Content Server. One final session will be held on the Thursday afternoon, this is something we are calling our Innovation Session and it is here where we turn the lab over to attendees with one simple premise, pitch an idea for an app for no more than five minutes, the one judged the most innovative will win an iPad Mini. Joining the judging panel will be Muhi and Adam and I for one am really looking forward to hearing the ideas you come up with. To book into the lab, all the details are available at the following link… http://www.opentext.com/campaigns/enterprise-world-2015/program/developer-lab Looking forward to seeing everyone in the lab in Vegas.

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Join us for a Free Information Session on how an Automated Supply Chain can help ECM be better

As an ECM practitioner, how much thought do you give to the complex back-office infrastructure that supports your organization’s supply chain? You should; success as a digital enterprise will only come from being fully digital outside and inside. In other words, a fully customer-centric process that draws on information from across the enterprise is great, but it will quickly stall if fulfilment involves chaotic piles of inventory management reports and frantic phone calls. In fact, it’s a recipe for disaster. Go ahead and Google how much money and time it takes to win back a disgruntled customer, especially one who’s now using your carefully crafted social media tools to broadcast their dissatisfaction. Organizations in manufacturing, distribution, and retail face unique challenges when it comes to the supply chain and connecting with suppliers and/or buyers to exchange information related to transactions. Just keeping track of who you do business with, the right person to contact, and if they comply with your standards is a lot work–and that is long before you begin to process invoices and store information in your ECM system! That’s why we’re hosting a unique, free, half-day information session the day before Enterprise World kicks off for the front-office crowd to learn and experience how digital supply chain systems work and what they can add to overall business strategy, agility, and productivity. Please note: This is not a technical session! If you’re involved in anything from marketing to accounts payable to IT architecture, you’ll find the information here valuable. Join us on Tuesday, November 10 for this special educational session on digitizing and automating the supply chain. The session will include an overview of the benefits of automation, and a discussion of how outsourcing B2B integration to an expert can reduce costs and shorten implementation times. We’ll share a couple examples of how OpenText customers have transformed their B2B integration program through OpenText B2B Managed Services. The session will be led by Jeff Keefer, Global Director, B2B Managed Services at OpenText. Jeff is an expert at supply chain automation and is a trusted advisor in working with OpenText customers to enable supply chain automation through B2B integration and managed services. Yes, it may not be your job, but no one’s ever suffered from knowing too much about potential benefits, pitfalls, and solutions. And here’s your chance to hit Vegas a day early and gain insight into a whole, new area that really does affect your team’s performance. Plus, you’ll now be able to start peppering development meetings with knowledgeable references to terms like EDI and inventory turns! Looking forward to seeing you there.

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Enterprise World 2015 and the OpenText Cloud

Are you wondering where the cloud will be covered at Enterprise World this year? Well, the simple answer is pretty much everywhere! Whether your Enterprise is looking at solutions for Information Management, Analytics or Business Networks there are things to explore at Enterprise World. We start the week with a variety of training sessions. In ½ day to 3 days you can become an expert in the technology aspects that are most critical to your organization. While there are many great courses and several apply to products available in the OpenText Cloud, there is a new ½ day course on Big Data Analytics now available in our cloud, which you should consider regardless of your other technology choices. U-TR-2-6150 Introduction to Big Data Analytics is available on Nov 9. Register soon as this one is bound to be quite popular. If you are an organization that is actively looking at upgrading Content Suite and having us manage your application in the OpenText Cloud, there is a special ½ day workshop you may be able to take advantage of. It will provide background on the upgrade process to the cloud, and help you to look at your TCO business case for moving to the OpenText Cloud. Register now – space is limited. On Partner Day we will meet with our partner community to share strategy, updates and guidance on partnering with us on cloud opportunities. Tuesday the show Expo floor opens up and begins the opportunities to meet with our product and cloud experts in all areas, as well as with partners. Great conversations take place in the Expo and most of the pod areas will have people to address your cloud questions related to their solutions. If you are interesting in digging into Managed Cloud Services you will be able to find experts at the OpenText Cloud pod, the B2B Managed Services pod, and the Global Technical Services area. We look forward to meeting with you. Don’t miss a single one of the keynote presentations. Our top executives will take us through inspiring and informative presentations that highlight many areas including our cloud strategy, innovations and advances. You will see the expansion of cloud in all of our portfolio areas and see some of the innovations in live demonstrations. There are many breakout sessions that focus on cloud strategy, innovations, customer insights and more. Filter on Cloud under the Track or Product sections and see the many sessions that are devoted to cloud or hybrid cloud topics. Some cloud sessions of note include: CLD-402 Building Your Cloud Strategy Featuring Forrester Research (Analyst Liz Herbert) CLD-410 OpenText Cloud Strategy and Roadmap CLD –412 Our ECM Journey to the Cloud featuring the New Zealand Transport Agency CLD-400 How Managed Cloud Services drives essential benefits in your Cloud Strategy Want to get hands-on and help to shape new and emerging product offerings? Join us in the very popular Innovation Lab. Sign up early for these spots as they fill up fast! Calling all Developers! Here is a chance to roll up your sleeves in the Developer Lab and work with AppWorks to build mobile apps. Let your creativity show and present your innovative apps for the chance at a prize on Thursday. There will be many opportunities to meet with the OpenText teams and with other customers and more cloud learning opportunities. We look forward to seeing you at the MGM Grand for an action packed and educational week.

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