Janet de Guzman
As Senior Director of Product Marketing for OpenText Experience Cloud, Janet de Guzman works at the intersection of product management, engineering, sales, and marketing. She leads a global team responsible for the development and implementation of marketing, messaging, positioning and go-to-market strategies for our digital experience solutions. Janet has more than 20 years of diverse experience in information management, business development, management consulting and industry marketing.Five ways to delight the modern customer
Redefining customer success in the age of the customer
OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segments
In the constantly evolving customer experience management (CXM) landscape, OpenText stands tall.
• 2 minute read
Drive customer success with OpenText Experience Cloud 24.2
Customers are at the heart of every thriving business.
• 4 minute read
Three customer success trends in a post-pandemic world
COVID-19 changed everything. Loyalty is on the auction block. Customers are uncertain: delaying purchases and shopping around. Brands that win in this new era will…
• 4 minute read
5 digital experience trends to know in 2024
AI has lit the world on fire and reshaped expectations of what’s possible. The pace of change continues to accelerate – 95% of global executives…
• 4 minute read
Soar to new heights with AI-powered Experience Aviator
The future is here! There is no shortage of interest in AI, but what is the best way to get started? Chief Marketing Officers (CMOs)…
• 3 minute read
Transform creative automation with new generative AI, design, and low-code solutions
Standing head-and-shoulders above your competitors requires break-through experiences. Every experience counts in the current climate. However, creating breakthroughs is not always easy. It requires a Davinci mindset, part…
• 4 minute read
Mastering Total Experience at OpenText World 2023
It’s a new world – everyone’s expectations have evolved, and the customer is always right. The experiences we provide our customers are no longer obligation…
• 5 minute read
The total experience imperative
Experience is the new economic battleground. Business used to be largely won on product and price. But more and more consumers are choosing to stay…
• 4 minute read
COVID-19: the implications for industries
The Coronavirus (COVID-19) outbreak is first and foremost a human tragedy, affecting hundreds of millions of people worldwide. It is also having a huge impact…
• 6 minute read
Five things we’ve learned since GDPR
This week is the first anniversary of the EU’s General Data Protection Regulation (GDPR). It was touted as the largest overhaul of data privacy in…
• 6 minute read
Turn regulatory compliance into competitive advantage
For many, the new year is a time for new beginnings, new habits, and new ways of thinking. When the calendar flipped to 2018, I…
• 5 minute read
Five Compliance Challenges Facing Your Organization in 2017
2017 is turning out to be a tumultuous year for compliance. A combination of Brexit, a Trump presidency and the reform of EU privacy rules…
• 7 minute read
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