Gartner has just published its annual assessments of the content services sector:
- 2021 Gartner Magic Quadrant for Content Services Platforms
- 2021 Gartner Critical Capabilities for Content Services Platforms
The two reports are essential reading and provide excellent insight into the evolving landscape—including new trends, use cases and emerging technologies, as well as offering expert analysis of how the leading vendors are adapting and progressing to meet these new needs.
“Gartner defines content services platforms (CSPs) as the foundational component in an organization for the management and use of content. CSPs provide a way for employees to retrieve and work with content in a modern, seamless way across devices and organizational boundaries. As such, they are a core component of any organization’s digital workplace strategy.”
OpenText feels it is essential for organizations to be able to surface the right information at the right time to employees and customers when they need it, wherever they are, and with proper context. Comprehensive integration with daily line-of-business applications like Microsoft®, SAP®, and Salesforce is critical, simplifying accessibility to content, increasing employee productivity and collaboration, and ensuring governance. With the increase of remote and hybrid work environments, the use of Microsoft Teams has dramatically increased, requiring a modern content services integration to enhance governance and security. Integration creates dependable connections that enable the automated flow of information to the people and processes that need it in today’s digital workplace.
In the report, Gartner states, “Organizations are increasingly looking to consolidate their content services portfolio using cloud-based services that are simple to deploy, configure and operate. Vendors are responding with increasing SaaS capabilities.”
At OpenText we believe in embracing vision and innovation, providing global companies with accessible, scalable and intuitive cloud-based solutions and services. Our multitenant SaaS content services platform, OpenText™ Core Content, powers modern work by seamlessly connecting business content to operational processes with deep integrations with key applications such as SAP S/4HANA Public Cloud, with more applications planned. Organizations rapidly deploy and configure with low IT involvement required.
The OpenText™ Content Cloud™ connects information from across the enterprise with the people and systems that need it. Content Cloud platforms and applications support diverse business and industry needs through purpose-built applications, pre-configured business scenarios, extensive integration capabilities, full lifecycle management, and intelligent automation. Content Cloud encompasses OpenText Extended ECM, Documentum, Intelligent Capture, InfoArchive, the OpenText Core suite of multi-tenant SaaS offerings, and more. Content Cloud is architected as cloud native, and available across a variety of cloud platforms (AWS, GCP, Azure, OpenText).
This approach to content services has resulted in OpenText having the #1 ECM market share. And we feel it’s the reason Gartner has, once again, selected us as a Leader in the 2021 Magic Quadrant for Content Services Platforms—the 17th consecutive year we’ve been recognized.
Take a few minutes to download the 2021 Gartner reports and learn more about the OpenText Content Cloud.
Register for OpenText World 2021 virtual tech event and discover how content services can help your organization.
Gartner, Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, Tim Nelms, 18 October 2021
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
