IndustriesGovernment & Public Sector

Four key elements to a digital government technology platform

Gartner says by 2023, more than 80 percent of the government's digital implementations not developed on a technology platform will fail

Within public sector organizations around the world, operations and maintenance costs for legacy systems continue to consume a disproportionate percentage of IT budgets. Additionally, these same systems, along with the antiquated processes they demand, have increased risk and intensified challenges in data sharing across departments.

Even more, with nearly 80 percent of public sector IT budgets tied to simply maintaining the systems already in place, this lack of innovation is negatively affecting the mission efficiencies of these departments. According to Gartner, by 2023, more than 80 percent of a government’s digital implementations that do not build on a technology platform will fail to meet objectives.

Governments must address their decaying technology infrastructure and become productive members of the digital ecosystem. Intense pressure is being placed on the public sector to increase their standard of service to their citizens and stakeholders, and technology is playing a large role in that.

The combination of mobile devices and sophisticated business-to-consumer digital services has affected customer expectations well beyond interactions with the private sector. Consistency is the expectation across all these channels. However, not all platforms are built the same as some lack the rapid development and real-time iteration capabilities it takes to meet citizen expectations.

Keys to a Digital Government Technology Platform

Digital government technology platforms can play a critical role within any organization undergoing digital transformation. As mission requirements shift and new demands present themselves, agile organizations require a way to innovate faster and speed time to market.

Below are four key elements that public sector organizations need to consider when procuring and implementing a digital technology platform.

1. Process Intelligence

Analyzing digital business processes allow organizations to discover gaps and variants between the intended business process and the current state. The faster you discover what you have, the faster you can apply the changes that will make a difference in your business. That is exactly what OpenText Process Intelligence allows you to do across your enterprise. By implementing meaningful change, organizations not only gain an increase in efficiency at every level, but more importantly, the system continues to evolve as your mission demands mature.

2. Business Rules Management

To optimize decision making across an organization, a digital government platform must support the managing of business rules. By capturing, governing and managing repeatable business process rules, public sector enterprises gain more agility and real-time decision-making automation. Repeatable process decisions can be captured and automated to improve responsiveness, minimize compliance risk and streamline workflow processes.

OpenText Business Rules Management helps organizations standardize operational decisions for consistent execution of business policies and ensures adherence to compliance mandates, regulations, and policies across the entire organization. It also helps determine the impact of rule changes on the overall business strategy, empowering business users to make changes to the business rules and enabling greater flexibility and agility.

3. Master Data Management

In today’s public sector environment, digital platforms must be connected, flexible and scalable while providing organizational leadership a single point of truth for mission-critical data. OpenText Master Data Management allows a digital platform to manage data synchronization, data consolidation, data aggregation and publication of information related to critical business processes. In doing so, it improves operational efficiency by aligning this previously siloed organizational and operational data. For a platform to make a true impact within an organization, it must connect and share data from all information systems to create a 360-degree view of the enterprise, and that is precisely what Master Data Management accomplishes.

At the rate at which technology is evolving, it is important to look for a digital government platform that provides these key elements to ensure it can scale to your current organizational demands, but can also evolve with the mission progression.

4. Intelligent and Connected Enterprise

Enter OpenText. Our OpenText™ AppWorks platform provides the foundation for digital businesses. With intelligently automated, content-rich, connected processes that allow organizations to quickly build and easily modify applications, this platform provides the power to deliver a variety of new digital experiences with a much lower IT workload.

AppWorks enables organizations to tackle their most pressing and complex process automation and case management challenges. Offering a low-code approach to building and deploying flexible applications and solutions, public sector departments can integrate into existing systems and embed enterprise content management in context for rich information about people, process, data and tasks.

Visit our OpenText™ AppWorks Resource Center to discover more about the key elements that should be part of your organization’s next digital platform.

Brian Chidester

Brian Chidester is the Head of Worldwide Industry Strategy for Public Sector at OpenText and the host of "The Government Huddle with Brian Chidester" podcast from Government Marketing University. He is responsible for growing OpenText’s Public Sector practice while also ensuring the success of our public sector customers. Formerly, Brian served as the Industry Marketing Lead for Public Sector at Appian. He also has held product marketing roles with Monster Worldwide, Arrow ECS and IHS Markit, where he was awarded Best in Show - Lead Generation at the 2014 MarketingSherpa Email Awards. Mr. Chidester holds a B.S. in Communications Studies from Liberty University, is a Board Member for the University of South Florida - Muma College of Business, and is an Advisor to the G20 Global Smart Cities Alliance at the World Economic Forum.

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