As a continuation of our commitment to L.O.V.E., the OpenText customer engagement framework, we are pleased to announce the launch of our digital success portal…

May 20, 2024 • 2 minute read

A collaborative journey

March 15, 2024 • 2 minute read

In the rapidly evolving landscape of Software-as-a-Service (SaaS), the role of customer success has become increasingly pivotal. Beyond simply providing reactive technical support, successful businesses…

February 14, 2024 • 4 minute read

What’s the fastest growing department in your organization today? In many cases it’s Customer Success, with good reason. Understanding and managing the outcomes of customers…

September 6, 2023 • 4 minute read

Here’s a Jeopardy question for you: “Concerns not being acted upon, wrong person at the wrong meeting, no direct access and a lack of message…

July 6, 2023 • 4 minute read

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role…

April 3, 2023 • 5 minute read

Michael O’Malley argues “it isn’t the technology itself that IT projects trip over.” Research from the Project Management Institute confirms that change management challenges account…

January 3, 2023 • 5 minute read

Both technology providers and customers increasingly recognize the importance of onboarding to start the journey of adopting new technology on the right foot. But what…

October 13, 2022 • 4 minute read

We are excited to be back to an in-person event again for OpenText World in Las Vegas. Transformation and change continue to be at the…

September 14, 2022 • 4 minute read

What a great time was had at OpenText World EMEA 2022 with compelling keynotes, breakout sessions and interactive meetups. As change continues to be a…

June 25, 2022 • 3 minute read

As businesses continue their emergence from the Covid-19 pandemic, change is top of the agenda. While digital transformation was happening before, now it is at…

May 25, 2022 • 3 minute read