OpenText World

Takeaways from OpenText World EMEA from the Customer Solutions Track

What a great time was had at OpenText World EMEA 2022 with compelling keynotes, breakout sessions and interactive meetups.

As change continues to be a top agenda item with digital transformation happening at an accelerated pace, discussing customer solutions to assist is imperative. It is therefore no surprise that information management (IM) is taking center stage as organizations look to build business agility, solve business problems, create resilience, improve operational performance and radically re-imagine both their customer and employee experience.

What was learned?

This year’s virtual event brought together Customer Solutions and Professional Services experts in the Customer Solutions track representing many areas including Advisory Services, Managed Services, Customer Success Services, Packaged Solutions, Learning Services, Security Services, User Adoption, Cloud Delivery Services and more. The subject matter experts discussed the latest digital trends, services and solutions to help customers get the most out of their OpenText investment.

The Customer Solutions Track delivered 3 breakout sessions:

Maximize business value from your information management investments through an Advisory Services program” – This session showed how to turn your information vision into an executable dynamic strategy by applying Advisory Services and profiled a real example from a large European company.

 “Modernize applications when moving to the cloud” – This session discussed smart methodologies and toolsets to simultaneously upgrade and to move and modernize your system (such as Extended ECM, Content Suite and Core Archive) to the OpenText Cloud.

 “Risk mitigation and cost reduction with OpenText Managed Services” – Managed Services can help you build, deploy, manage, and maintain your solutions to improve performance, security, and stability. Hear a real customer scenario in the session.

The event also had two “meet up” sessions hosted by Customer Solutions and Professional Services experts having interactive discussions with customers on the following two topics:

  • “All hands on deck: Enable and empower your people on your digital transformation journey” – A panel of OpenText experts from Customer Success and Learning Services discussed with customers insights, strategies and the importance of the “people side” of digital transformation for success and effectiveness.
  • Turn up the volume on Cyber Readiness and Cyber Resilience” – This discussion centered on Security Services, solutions, security challenges, customer use cases and interactive discussions on the vital importance of security

Learn more about OpenText Customer Solutions and Services.

Be sure to put OpenText World Global 2022 in your calendars. It will be an action-packed in-person event in Las Vegas from October 4-6.  Register today.

Customer Solutions Group

We empower our customers with modern information management solutions and unlock the full value of your OpenText investment, faster.

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