The world of artificial intelligence (AI) is evolving at a breakneck pace, and OpenText™ Aviator is leading the charge by putting AI agents to work across industries. From predictive analytics to generative AI and autonomous decision-making, we’re stepping into an era where AI agents are not just tools—they’re trailblazers, unlocking human potential and transforming businesses worldwide.
The journey through AI waves
The first wave – AI/ML predictive analytics: Once upon a time, in a tech landscape not so far away, AI and machine learning (ML) began their ascent. Predictive analytics emerged, offering businesses a crystal ball into future trends and customer behaviors. Companies could make data-driven decisions with confidence, forecasting sales, optimizing inventory, and enhancing customer experiences.
The second wave – Generative AI for search and automation: Then came generative AI for search and automation. This phase revolutionized how we interact with data. Search engines became smarter, automation more intuitive. Tasks that once required human intervention were now being handled by algorithms, liberating valuable human resources for more strategic endeavors.
The third wave – Autonomous decisions with AI agents: Welcome to the third wave, where we stand today. AI agents are driving autonomous decisions, tailored to specific use cases. These intelligent agents analyze data, learn from it, and execute decisions without human intervention. They bring a level of precision and efficiency never seen before, impacting industries from healthcare to finance and beyond.
The fourth wave – Agentic AI and sophisticated reasoning: Hold onto your hats because the fourth wave is on the horizon—agentic AI. This futuristic stage will see autonomous agents solving complex, multi-step processes with sophisticated reasoning. Imagine AI agents not just making decisions but executing strategies, managing intricate operations, and solving the unsolvable.
The fifth wave – Artificial General Intelligence (AGI): Eventually, we will head to a far future of AI, with systems designed to perform any intellectual task that a human can. The potential emergence of AGI promises unprecedented opportunities and challenges, fundamentally transforming society and industries.
The OpenText Aviator AI strategy
Our mission is clear—embed AI everywhere, in every industry, and support a multitude of platforms and large language models (LLMs). Whether it’s CoPilot, Vertex, or your custom model, OpenText™ Aviator is committed to seamless integration. But that’s not all; we’re also firmly committed to our AI Bill of Rights that states your data is not our product, your intellectual property is respected, and we strive for accurate and verifiable AI results, always promoting the common good.
Why embed AI everywhere? Embedding AI across industries isn’t just a trend; it’s a necessity. Observability and embedding AI agents allow for real-time insights and actions. By integrating AI into existing systems, businesses can harness the power of AI without a complete overhaul, maximizing value from their current infrastructure.
Multi-platform, Multi-LLM support OpenText Aviator was designed with the understanding that one size does not fit all. Businesses operate on diverse platforms, requiring flexible AI strategies. Supporting multiple LLMs ensures that companies can leverage AI regardless of their architecture or preferences, making AI accessible and practical for everyone. OpenText also supports on-premises AI, because we know our customers may not want to move their data to the cloud but still want the benefits and promise of AI on-prem.
The AI Bill of Rights In a world where data is currency, OpenText Aviator champions data privacy. Your data won’t be marketed or sold; your intellectual property remains yours. With a focus on transparency and accountability, we build AI solutions that you can trust, empowering you to innovate without compromise.
Real-world applications of AI agents
What are customers doing with OpenText AI agents? The use cases are as varied as they are impactful.
Help desk and customer communications: AI agents streamline help desk operations, providing instant solutions and reducing wait times. They enhance communications, offering personalized interactions that leave customers feeling heard and valued.
Proposal generation for sales and marketing: In sales and marketing, time is money. AI agents can automate proposal generation, ensuring timely and accurate responses. This boosts productivity and leaves more time for creativity and strategy.
Virtual influencers and avatars: In the digital age, virtual influencers are gaining traction. AI agents can create lifelike avatars that engage audiences, offering a unique blend of entertainment and interaction.
Problem resolution and customer experience: AI agents are solving problems faster than you can say “tech support.” They enhance customer experiences by providing quick resolutions, predicting issues before they arise, and personalizing interactions.
R&D code conversion and product recommendations: Developers rejoice! AI agents can assist in code conversion, reducing errors and speeding up development cycles. Product development recommendations can be generated from customer research and feedback to generate the next best features.
Core business operations: AI agents can be the backbone of core business operations – e.g., managing claims, contracts, case management, and payment processing with precision. They can ensure compliance, accuracy, and efficiency, allowing businesses to focus on growth.
Supply chain operations: AI agents can handle invoicing, order processing, and supplier risk assessment. They can provide forecasting insights and optimize supply chain operations, reducing costs and enhancing resilience.
Navigating the dual dials of AI integration
OpenText Aviator helps customers operate across two dials—is the application of AI internal or external, and is it an everyday or game-changing use case? Internal applications streamline operations, improving productivity and efficiency within the organization. External applications enhance customer interactions, driving engagement and satisfaction.
Everyday applications handle routine tasks, freeing up human resources for strategic initiatives. Game-changing applications revolutionize processes, offering competitive advantages and opening new avenues for growth. This dual approach ensures that AI solutions are tailored to meet specific needs, balancing routine automation with groundbreaking innovation.
The future of AI agents in enterprise
The road ahead is exciting, with endless possibilities for AI agents in enterprise settings. From enhancing customer experiences to optimizing supply chains, AI agents unlock human potential, driving innovation and growth.
To prepare for agentic AI, businesses must invest in AI literacy, fostering a culture of innovation and adaptability. By understanding AI’s capabilities and limitations, organizations can harness its power effectively, ensuring a smooth transition to the next wave.
Trust and transparency are paramount in AI adoption. OpenText is committed to ethical AI practices so businesses can innovate responsibly and sustainably.
Are you ready?
OpenText Aviator is at the forefront of AI integration, embedding AI agents across industries to unlock human potential. With a focus on ethical practices, multi-platform support, and real-world applications, OpenText Aviator empowers businesses to thrive in the digital age.
Welcome to the third wave of AI: Autonomous decision making with intelligent agents. OpenText™ Aviator is leading the charge. Watch the demo of OpenText™ Content Aviator to learn how AI agents can help drive innovation and growth. Sign up here.
Are you ready to unlock the potential of AI agents in your organization? Join us on this exciting journey and explore how OpenText Aviator can drive innovation and growth, propelling your business into the future.
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