TechnologiesContent Services

OpenText Captiva Intelligent Capture continues to set the industry benchmark

In the two years since OpenText™ acquired OpenText™ Captiva™ in 2017, the technology has continued to advance and become a strategic priority for companies and customers worldwide. According to Harvey Spencer Associates, the capture market is growing at over 10% annually, with the growth of the segment going hand-in-hand with the increase in digital transformation priorities across organizations. In their most recent work, Gain Process Efficiency Through Intelligent Capture, Harvey Spencer Associates defines capture as the fundamental starting point for any digital transformation initiative.

As Karen Shegda outlines in the whitepaper, capture is no longer a stand-alone solution. As OpenText Captiva continues to evolve, we’re innovating to connect captured content to digital business processes, including the ability to easily automate capture through machine learning to further reduce the need for manual sorting and data entry.

Advanced recognition and capture automation

As the whitepaper highlights, Advanced Recognition, or automated document classification and data extraction/OCR, is integral to any capture initiative. OpenText™ Capture Recognition Engine is a widely used and proven technology now included as the default OCR and ICR engine within Captiva, providing customers with advanced recognition and PDF capture capabilities, in addition to automated paper and fax processing.

Enterprise integration

Capture is only one piece of a complete process-automation solution, and seamless integration with content services, ECM and workflow technologies, including records and case management, is vital to enable organizations to optimize an information management lifecycle.

The newest release of Captiva features a proven REST-based integration to the OpenText™ Content Server platform and other core systems. To further facilitate the role of capture in an information management workflow, and particularly case management, Captiva includes CMIS output for out-of-the-box integration with content management platforms that support this industry standard.

In addition, Captiva integrates directly with multiple, enterprise-grade EIM, ECM, ERP and other LOB systems. As we continue to invest in enterprise-level integration and open APIs, Captiva is positioned to be the capture front-end to customer successes with mission critical, line of business applications, such as loan processing, claims management and customer on-boarding.

What’s next?

An important next step is furthering the integration of OpenText AI technology into Captiva. Captiva customers are already benefiting from the addition of AI technologies, most notably through the ability to leverage OpenText™ Magellan™ with Captiva. Organizations are realizing new levels of value by applying this contextual understanding to incoming documents, as well as augmenting existing classification and extraction rules to achieve even greater automation success. All this is playing a role in a growing segment of customers extending capture beyond the mailroom and leveraging its strengths alongside AI to automate larger enterprise processes.

As the capture, ECM and AI markets converge, OpenText is committed to building on and extending the Captiva platform, working with our customers and partners to implement the most effective technologies and solve an ever larger set of business challenges.

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Jim Hayes

Jim works in Capture Product Marketing for Enterprise Content Management at OpenText. He has 25 years of experience in the capture and information management markets, working for 12 years in Europe as country manager for Germany and then as Director of Business Development for EMEA. He has held several leadership roles in sales and marketing and is now based in the Bay Area.

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