Gen Z vs faxing? A modernization shift this century didn’t see coming!

In a world where we have smart homes, self-driving cars, and instant everything, it might surprise you to learn that fax machines are still hanging…

Sarah Churchman profile picture
Sarah Churchman

December 14, 20233 minute read

In a world where we have smart homes, self-driving cars, and instant everything, it might surprise you to learn that fax machines are still hanging around in one of the most crucial industries – healthcare. We’re on the brink of a digital revolution that’s transforming the way healthcare handles information. Let’s dive into the realm of fax machines and automated capture in healthcare – the unlikely duo that’s shaping the future of patient care.

The hardware

Remember those ancient, clunky fax machines gathering dust in some forgotten corner of an office? It turns out that healthcare is a bit of a time traveler, holding onto fax machines like prized artifacts. But why, you ask? Well, the answer lies in the peculiar nature of healthcare bureaucracy, security concerns, and the slow pace at which the industry adopts new technologies.

Enter automated capture

Now, picture this: a world where patient records aren’t buried under mountains of paperwork, where doctors aren’t playing hide-and-seek with critical information, and where your medical history isn’t at the mercy of a fax machine. Welcome to the era of automated capture!

Automated capture is the innovation swooping in to rescue healthcare from the clutches of outdated technology. Imagine a streamlined system where patient data seamlessly flows from one point to another, eliminating the need for manual data entry and reducing the chance of errors. This isn’t just a technological facelift; it’s a game-changer for healthcare efficiency.

Breaking down the buzzwords

Okay, so we’ve thrown around terms like “automated capture,” but what does it really mean? In simple terms, it’s about using cutting-edge technology, like optical character recognition (OCR) and machine learning, to extract, interpret, and organize data from various sources. No more deciphering handwritten notes or waiting hours for faxed documents to arrive – it’s all done at the speed of light.

The Millennial and Gen Z Touch

According to an article written by the Harvard Pilgram, “Gen Z is the first generation to grow up surrounded by digital devices, and they expect their health benefits to be digital, too.”

As generations that grew up in the digital age, they know the importance of efficiency, speed, and accessibility. Automated capture aligns perfectly with their values, offering a glimpse into the kind of healthcare system we’ve always envisioned – one that harnesses the power of technology to enhance patient care.

The road ahead

But it’s not just about making things faster; it’s about making them better. Automated capture doesn’t just eliminate the hassle of fax machines; it also opens the door to data-driven insights, personalized treatment plans, and improved collaboration among healthcare professionals.

The evolution of healthcare is no exception. The shift from fax machines to automated capture might seem like a small step, but it’s a giant leap for an industry that’s been anchored by tradition. So, let’s embrace this digital revolution, advocate for technological advancements, and imagine a future where healthcare isn’t just about treating illnesses but preventing them through the power of innovation.

In the grand saga of healthcare, fax machines might be the relics of the past, but automated capture is what this generation has been waiting for. Discover how OpenText™ can automate the capture of inbound fax data, and allow you to champion a tech-forward, efficient, and patient-centric healthcare system. Get ready because digital fax with automated capture is ready to go viral!

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Sarah Churchman

Sarah Churchman is a Sr. Product Marketing Manager at OpenText. She is well versed in all things Digital Experience, particularly our Digital and Cloud Fax Solutions. She has been supporting B2B and B2C marketing for 7 years working with a range of mid-market to enterprise customers.

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