Fax reimagined: harness the power of the cloud for seamless communications

Fax in the cloud? Here’s why regulated industries won’t axe fax

Alex Martinez  profile picture
Alex Martinez

November 19, 20243 minute read

Fax might seem like a throwback, but it’s anything but obsolete—especially in industries like healthcare, finance, legal, and government, where secure, reliable communication is non-negotiable. Instead of ditching the fax, why not reimagine it with OpenText’s cloud-based solutions? With OpenText™ Core Fax and OpenText™ Fax (RightFax), traditional faxing evolves into a modern, cloud-powered tool for secure, seamless, and regulation-ready communication.

Why still choose fax? It’s here for a reason. In the world of healthcare, finance, and law, the importance of fax hasn’t faded. When sensitive information is exchanged daily—like patient records, legal documents, or financial data—fax is still a critical channel for secure communication. OpenText’s cloud fax solutions keep things simple, secure, and scalable, whether you’re in an exam room or a boardroom.

What’s new? Fax that feels like the future 

OpenText has taken faxing to the cloud, enabling organizations to retire on-premises servers without a hitch. Now, faxing is fully integrated with cloud platforms and major applications like Microsoft Teams, Webex, and even electronic medical records like MEDITECH. We’ve also enhanced our fax API to make it easy for developers to integrate fax into existing systems, opening the door to workflows that are faster, safer, and smarter.

Enterprise-grade security, made simple 

Moving to the cloud doesn’t mean sacrificing security. OpenText fax services are trusted by companies that operate in highly regulated sectors because they’re built to meet the strictest security and compliance standards. With certifications that include SOC 2, ISO 27001, HIPAA, PCI-DSS Level 1, and TX-RAMP, your faxes are protected in a fully secure, compliance-ready environment.

Goodbye, server room. Hello, cloud. 

Using OpenText Core Fax in the public cloud is about simplification. No more worrying about data centers or hardware. With a zero-IT footprint, you can allocate resources where they’re needed most. Plus, our flexible payment models mean you pay only for what you use, making it easier to scale without breaking the bank. And with our web API microservices, faxing can fit seamlessly into your automated workflows, making day-to-day operations smoother and faster.

The fax conversation: more than just a transmission 

Fax is no longer just about sending a document; it’s becoming part of the entire customer experience. Take healthcare: a faxed referral from a general practitioner to a specialist is more than just data—it’s a crucial step in a patient’s journey. Through integrations with OpenText Experience Cloud, fax now plays a role in shaping customer journeys and managing experiences, seamlessly connecting with other communication tools like email, SMS, and WhatsApp.

OpenText Core Fax and OpenText Fax 24.4 release: a cloud for every conversation 

With the latest OpenText Experience Cloud update, OpenText is reimagining fax as part of a broader, customer-centered approach. The 24.4 release empowers organizations to deliver fast, on-demand communication that meets customers wherever they are. Whether it’s a faxed contract, an SMS update, or an email confirmation, OpenText is reimagining communications as a CPaaS (Communications Platform as a Service), empowering businesses to craft meaningful, secure, and timely interactions.

Modernizing fax is about enhancing the experiences around it. With OpenText’s cloud-based fax solutions, the tool that once seemed outdated is now at the heart of secure, strategic, and future-ready communication. Ready to see what cloud faxing can do for your organization? Embrace a reimagined fax solution and bring communication up to speed with today’s demands. Don’t axe fax. Just reimagine it.

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Alex Martinez

Alex is a Senior Product Marketing manager at OpenText with over 20 years experience working with customers and partners across multiple verticals with a strong focus on the Healthcare and Financial Services markets. He is keen on guiding customers through their digital transformation journey, taking a solution-oriented approach to solving their day-to-day problems.

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