When we planned the 25.4 release of OpenText™ Fax Private Cloud, the goal was simple. We wanted to make faxing feel smarter, easier, and more reliable. The star of this release is Fax Aviator AI but there are many other improvements that make life better for admins, users, and organizations. Rather than just listing the features, let me take you through a typical day across different industries. You’ll see how these updates actually play out in real life.
Morning in healthcare
It’s 8:00 a.m. and a busy clinic is preparing for the day. A fax arrives that is 20 pages long, filled with patient history, lab results, and handwritten notes. Normally, a nurse would need to scan through every page before passing it to the physician. With Fax Aviator Summary, the nurse sees a concise overview in seconds. The doctor can focus on treatment decisions right away instead of wasting time sorting through details.
Meanwhile, the IT team at the clinic breathes easier knowing that the new Web Admin tools give them longer field lengths and clearer user management. They can support the staff without juggling outdated admin workarounds.
Midday in financial services
At 11:30 a.m., a wealth manager receives a stack of client investment forms via fax. Instead of manually rerouting each document to the right department, Fax Aviator Route automatically places them in the correct queue. Sensitive financial records no longer risk getting lost in the shuffle.
The manager also needs to communicate with a client. Thanks to the updated Outlook Add-in, she can fax documents directly from her Microsoft 365 inbox. No switching apps and no delays. For the compliance team, the enhanced FaxUtil history makes it clear who resent or forwarded any fax, which helps with audits and reduces the risk of errors.
Afternoon in insurance
It’s 2:00 p.m. and an insurance adjuster is working through claims. A fax comes in with dozens of policy numbers and claim IDs. Instead of typing them into the system by hand, Fax Aviator Extract pulls the key data and makes it ready to use instantly. That saves time and cuts down on mistakes.
Behind the scenes, the company’s admin team relies on the new sentinel file feature in the MFP connector. This ensures that every single page of a claim packet is present before it’s sent. No more partial submissions and no wasted follow-up calls.
Late afternoon in government
By 4:00 p.m., a government office is closing in on the end of the day. A staff member who only uses fax occasionally needs to send a time-sensitive document. Instead of worrying about the process, Fax Aviator Assist guides them step by step so the document is delivered correctly the first time.
For IT security teams, the stronger TLS defaults, AWS Secrets Manager integration, and stricter password rules provide peace of mind. Sensitive government data is protected with modern security standards without slowing down day-to-day operations.
Closing the day
At the end of the day, the common thread is that people save time, reduce errors, and feel more confident in their work. And if you are running Fax in the cloud, you unlock the full potential of Fax Aviator AI which takes these benefits to another level. This is what excites me about the 25.4 release. It’s not just a list of new features. It’s about the real-world benefits that show up in healthcare clinics, financial firms, insurance companies, and government offices every single day. I cannot wait for you to experience these changes in your own daily workflows. Visit our website to learn more about our OpenText Fax solution.
