Enterprise cybersecurity today is more complex than ever. With hybrid clouds, regulatory pressure, insider risks, and credential-based threats multiplying daily, identity has become the most critical line of defense. For organizations navigating this identity-first reality, OpenText Identity and Access Management (IAM) solutions stand out for their proven results in simplifying complexity, boosting operational efficiency, and fortifying identity security.
Trusted by practitioners, backed by outcomes
Cybersecurity professionals turn to OpenText Identity and Access Management to meet today’s identity challenges. In a recent independent survey of 172 global OpenText IAM customers, the business impact was clear:
- Provisioning times cut from weeks to minutes.
“With OpenText IAM, we decreased our provisioning time down to a few minutes,” reported the University of Regensburg, enabling faster onboarding and tighter control. - Support tickets dropped by over 40%.
One customer shared: “Our password reset related help desk tickets have decreased by over 40% thanks to self-service password management and SSO capabilities.” - Consistent security and compliance improvements.
A Norwegian municipality technology advisor noted, “We are able to create disaster recovery documentation that helps us comply with the DORA directive and allows us to re-establish the IGA solution in days rather than weeks.”
Survey says: Identity gains with real business value
Based on the latest UserEvidence survey of OpenText IAM customers:
- 90%+ reported improvements in provisioning efficiency, governance visibility, or password-related support burden.
- Over 40% cited security risk mitigation as a key value driver.
- Provisioning time reduction was the most common benefit, with one customer noting a cut from “2–3 weeks to just minutes.”
- 60+ respondents cited challenges managing diverse user types and privileged accounts, which are areas where OpenText IAM delivers immediate results.
The OpenText IAM portfolio: built for Zero Trust, proven at scale
OpenText offers a modular and scalable IAM portfolio that spans:
- Access Management: Secure, seamless SSO, adaptive MFA, and API access controls.
- Identity Governance and Administration (IGA): Least privilege enforcement, automated provisioning, risk scoring, and micro-certifications.
- Privileged Access Management (PAM): Reduces insider threats with session control, accountability, and just-in-time access.
- Advanced Authentication: Passwordless and context-aware authentication using FIDO2, biometrics, and geofencing.
- Policy Orchestration & Data Access Governance: Centralized management of policies and unstructured data access.
- Monitoring & Reporting (ACDI): Real-time dashboards, historical access audits, and compliance-ready reporting.
Why it matters
OpenText Identity and Access Management is engineered to support hybrid environments, automate compliance, and deliver a unified identity fabric. Organizations gain flexibility without sacrificing security with a microservices-based identity security platform, OpenText Core Identity Foundation. The platform is also cloud-optimized, enabling seamless identity governance across legacy and modern IT ecosystems.
Hear It Directly from the Front Lines
This isn’t just marketing. Identity architects, infrastructure managers, and CISOs are seeing measurable ROI:
- “We need less people involved in provisioning, and less time dedicated to provisioning. Auditing is much simpler since all account management is done in the IAM user vault.” Infrastructure Manager, Medium Enterprise.
- “I’ve been working with IAM products from OpenText for about 25 years… I’m very happy with the development and scalability of the solution.” Identity & Access Architect, Professional Services.
Want to see the full story?
Watch the video: Real customer outcomes with OpenText IAM
And if you’re curious how OpenText IAM could help you reduce risk, cut costs, or streamline identity operations, just reach out. You may find you’re closer to Zero Trust than you think.
