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New Forrester Wave™: ECM Content Platforms

Expert insight into the evolving content management landscape

Leading independent analysis highlights the latest innovations and use cases in ECM and Content Services, and positions OpenText as a Leader.

Forrester Research, Inc. just released their report on the state of the ECM technology landscape, The Forrester Wave™: ECM Content Platforms, Q3, 2019.

Reports from respected, unbiased analysts such as those at Forrester are always recommended reading. Regardless of your role in enterprise content management or content services, their analysis goes a long way toward helping you understand the evolving landscape, the new trends and use cases, and how the technologies from the main vendors are enabling organizations to meet their information management needs.

In 2019, that means facilitating a shift from traditional ECM-based models — simply storing and governing information — to a model built around content services — enabling better use of that information. That includes everything from optimal user experiences to cloud adoption to automation for improved efficiency and the integration of AI and advanced analysis.

ECM platform capabilities continue to advance at warp speed. Content lifecycle management has become truly comprehensive, with the best ECM platforms able to integrate into business processes to automatically capture and classify content at its source, provide it in context for people when and where they need it, and automatically archive or dispose of it depending on organizational governance rules.

But that’s just the present. An important factor in selecting a content management platform is future flexibility and scalability — capabilities that are based on each vendor’s vision for the future of their product and the sector.
We believe that all of these areas are reflected in the 26 criteria that Forrester evaluated as part of their vendor assessment for this report.

OpenText Extended ECM is selected as a Leader

OpenText Extended ECM is cited as a Leader in the Forrester Wave: ECM Content Platforms, Q3 2019

Forrester’s Wave report groups these criteria into the categories of Current Offering, Strategy, and Market Presence.

OpenText™ Extended ECM received the highest score in the Strategy category, underpinned by the highest possible scores in the criteria of Product Vision and Execution Road Map.

Extended ECM received the second-highest score in the Current Offering category, supported by the highest possible scores in the criteria of Integration and Interoperability, Flexible User Interface, Life-cycle Management, Scalability and more.

These scores, together with our highest possible score in Market Presence, have resulted in OpenText Extended ECM being ranked as a Leader in The Forrester Wave™: ECM Content Platforms, Q3 2019.

We’re thrilled with our placement, we believe it validates our mission of providing a class-leading ECM platform supported by content services that enable the Intelligent and Connected Enterprise and our customers’ ongoing journey to the cloud. But, more importantly, what does it mean to you?

In our view, Forrester’s analysis shows OpenText Extended ECM is well-positioned to support the present and future needs of enterprises. As Forrester reports:

Extended ECM is strong across all segments of content services for foundational repository services and collaborative and transactional content services. Strengths include document and records management capabilities and integration with major enterprise apps like SAP and Salesforce.
— The Forrester Wave™: ECM Content Platforms, Q3 2019, Forrester Research Inc., July 2019

To us, being selected as a Leader by leading analysts is recognition that our strategy and execution is on target in a dynamic and rapidly changing environment. The Forrester report explains this changing landscape in greater detail and provides guidance on what to look for when assessing and selecting vendors for your specific needs. Download the report to see what they have to say and explore their assessment of all the leading vendors.

Then, learn more about content services and OpenText ECM/Content Services offerings:
• An educational blog explaining What is Content Services?
• Discover what other analysts are saying about OpenText ECM solutions.
• Explore the entire suite of OpenText ECM and Content Services.

Alison Clarke

Alison is Director, Product Marketing for OpenText Content Suite and Extended ECM. Alison and her team are passionate about helping organizations use content services technologies to distill more value from information, supporting the needs of individuals and teams to improve productivity and strengthen information governance for the organization with content services-enabled solutions.

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