Innovation isn’t always about what’s new—it’s about making what works even smarter. Fax has long been a trusted pillar of secure business communication. Now, with the power of AI, it’s evolving into a strategic asset that drives faster outcomes, lower costs, and greater efficiency.
Introducing OpenText Fax Aviator: accelerating outcomes with AI
With the release of OpenText™ Fax Private Cloud 25.4, we’re proud to unveil Fax Aviator—our first generative AI innovation designed to transform fax workflows into engines of productivity and insight.
Fax Aviator brings intelligence to every stage of the fax journey, helping organizations move from manual effort to automated impact:
- Fax Aviator Assist: Instant Q&A support that eliminates time spent searching manuals.
- Fax Aviator Route: Automated routing improves accuracy and speeds up delivery.
- Fax Aviator Summary: Summarizes fax content or histories in seconds.
- Fax Aviator Extract: Captures and structures critical data from faxed documents.
These capabilities work together to reduce repetitive tasks, accelerate decision-making, and integrate seamlessly with enterprise systems like EMR, CRM, ERP, and pharmacy platforms—all within OpenText Experience Cloud.
Turning every fax into actionable value
In industries like healthcare, finance, and government, fax remains essential for secure, compliant communication. Yet many organizations still struggle with manual routing, tracking, and data entry—slowing down outcomes and hiding valuable insights in static documents.
Fax Aviator changes that. By combining AI with trusted cloud faxing, organizations can automate classification, summarization, routing, and extraction—unlocking the hidden value in every fax.
The result? Measurable impact across three key dimensions:
- Faster outcomes: Routine tasks like routing, summarizing, and data entry happen in seconds, accelerating workflows for claims, approvals, and referrals.
- Cost savings: Automation reduces manual processes and paper-based steps, cutting operational overhead and simplifying legacy system maintenance.
- Time savings: Employees spend less time managing fax queues and more time on high-value work—like patient care, customer engagement, or case resolution.
Together, these benefits compound into real ROI: quicker service delivery, lower costs, and happier teams—all while maintaining the reliability and security that define OpenText Digital Fax solutions.
The future of fax is intelligent
Fax has always adapted—now it’s accelerating. With AI, fax becomes more than a transmission tool—it’s a smart bridge between systems, enabling real-time insights and automation without compromising security or compliance.
At OpenText, we believe progress means reimagining proven technology to deliver greater value. Fax Aviator ensures fax continues to evolve—powered by AI, trusted in the cloud, and ready to drive the next era of digital transformation.
