Delivering contextual AI: Unlocking trusted and secure Information Management with CE 25.4

Whether you’re leading IT strategy, building products, or driving innovation, you’re feeling the pressure to deliver smarter, faster, and more secure outcomes for your business.

The undeniable truth is that the pace of change your business, and your customers need is faster than ever. And what we’ve all come to realize over the last 18 months is that solid data foundations are needed for solid AI outcomes. Whether it’s within a function or across a whole enterprise based on any of our roles, we are all living on the two dimensions of data and AI.

What makes OpenText special is that we have been at this challenge for the last 35 years. In fact, we have helped customers manage large data sets of all kinds – whether that is a million pieces of content, a billion connections in commerce, or a trillion signals to mine for security threats

We are proudly entrenched in the world of secure information for AI and trusted by many to help leverage their data to fuel creation, ensuring data quality and cleanliness, and support them to use data to guide action. As a result, our customers can connect the transfer of critical data within their business context in real-time. Moreover, we spearhead leading expertise in information governance and cybersecurity to both drive the right permissions and right access to sensitive data along with security and encryption to ensure data is protected at rest, in transit, and as it feeds AI.

OpenText is unique in its depth of experience in helping customers manage data with business context and underlying metadata foundations that are required to make AI intelligent and productive. By bringing generative AI into OpenText applications, this means we can enable users to have conversations with their information and increasingly address hyper-personalized use cases securely.

In short: OpenText is truly feeding and powering the next generation of AI elite capabilities.

With this as our sound data foundation, we built OpenText™ Aviator™, designed to drive tasks, discussions, and solve problems with three key architectural guiding principles. Firstly, Aviator is multi-cloud. This means we help customers bring together data from public cloud, private cloud, and on-prem and now we will help customers apply AI across all three deployment types as well. Secondly, Aviator is multi-model and enables various LLM and SLM models for customers to bring their own model to our applications. Lastly, Aviator is multi-application.

The future is AI. And we have – and we will – continue to work across the technology ecosystem to enable agent-to-agent protocols so AI can be applied across major CRM, ERP, and content management systems. With the rise of agentic AI, we are working on helping customers automate specialized processes and roles, with a single source of data truth across multiple functions and departments.

As the power of AI continues to grow exponentially, OpenText is co-innovating with organizations in highly regulated industries to solve problems at scale. And doing so successfully.

So, what does this look like in practice? Let’s explore our latest and greatest Business AI, Business Cloud, and Cybersecurity Cloud innovations.

Business AI: Unlocking intelligence without compromise

Redefine AI for enterprise and let machines do the work. With CE 25.4, we’re helping you break free from silos, streamline processes, and improve customer experiences with secure information management.

OpenText™ Aviator

OpenText™ Aviator™ now delivers AI in context.

Key use cases by functional area include:

• HR: Benefits and policy support, automate hiring support, search and summarize HR records
• IT: Auto-generate use cases and epics, self-services level 1 support, support ticket summary
• Customer Support: Service agent productivity insights, service ticket triaging
• Marketing & Sales: Generate RFPs, contract analysis, communications generation
• Security: Threat detection, application security for code development  
• R&D: Text development, user story creation, sprint planning, incident investigation
• Supply Chain: Anomaly detection, commerce transaction insights, product knowledge finder

Aviators are differentiated because customers can go multi-cloud, based on where they would like to deploy AI and what type of protection they need around their data. Aviators can also be applied in the public cloud, in the private cloud, and on premises.

Discover more in the blog here.

OpenText™ MyAviator™

OpenText™ MyAviator™, our enterprise-grade AI assistant, empowers individuals to search and summarize hyper-personalized information, and offers secure, governed workspaces where individuals can quickly and effectively translate and summarize personal documents from emails to images to instruction manuals while staying complaint to company security requirements. Moreover, outputs and summaries can now easily be translated back into various modalities to consume such as podcasts and conversation guides.

Deep dive into the full specifications here.

Business Cloud: Making enterprises AI ready

Gartner reports that 47% of workers struggle to find the information they need, with 20% of their time lost to searching. This CE 25.4 works to empower your internal teams, advance enterprise data management, elevate data governance excellence, and ensure data orchestration is AI ready.

OpenText™ Content

OpenText™ Content Aviator™ embeds generative-AI directly into your content management system.

In CE 25.4, new innovations include:

• OpenText Aviator integration with Microsoft Copilot: This allows users of Microsoft 365 to access OpenText Aviator directly from Microsoft Teams. Within the context of everyday business processes, now OpenText and Microsoft users can easily carry on workflows that leverage the summarization of Copilot across SharePoint and Microsoft documents, while bringing in OpenText Aviator to search and summarize specific business content in OpenText Content Management platforms which typically host documents for departmental use such as contracts, invoices, policy documents, resumes, job descriptions, manuals, images, audio files, and more. For example, an HR leader preparing a policy update can toggle over from MS Teams and utilize OpenText Content Aviator to summarize hundreds of related documents into one concise, role-specific briefing within seconds.
• OpenText™ Core Content for SAP S/4HANA Public Cloud and SAP Success Factors: SaaS AI-first content management is now fully integrated with SAP’s Business Suites for Finance and Human Capital. Aimed to best serve mid-large enterprises in the cloud, OpenText and SAP continue to co-innovate for seamless user experiences that bring together the power of structured and unstructured data.

OpenText™ Cybersecurity 

Security experts continue to face mounting pressures – from the growing pressure of insider threats to AI injecting vulnerabilities into software application code.

In CE 25.4, we’ve addressed the following:

• OpenText™ Application Security Aviator™ now inserts machine-readable auto-remediation directly into findings to enable swift fixes to vulnerabilities without slowing application development via Fortify Command Line Interface (fcli). For example, a retail developer releasing a new mobile feature can detect risks, validate code, and apply security patches automatically, keeping application delivery on schedule and the code secure. With OpenText Application Security Aviator, cybersecurity teams can benefit from faster remediation, reduction in security debt, and strengthening of cyber resilience.
• OpenText™ Core Identity Foundation better unifies and governs identity across hybrid environments, enforcing Zero Trust principles at scale without costly overhauls. For a global manufacturer integrating dozens of regional identity stores into one centralized policy framework, this solution provides critical real-time visibility, simplifies compliance, and reduces cost.
• OpenText™ Managed Security Services delivers an expert partnership for those who need help managing all threat vectors, providing 24×7 monitoring, incident response, and advanced threat detection. New CE 25.4 features include MXDR Advanced EDR Agent and PCI-DSS ASC Attestation services, to help customers uncover weaknesses before attackers exploit them. Internal teams are therefore unburdened and freed to focus on higher business strategy activities, while OpenText experts keep the business safe and secure in the background.

With CE 25.4, you no longer need to choose between agility and security. OpenText delivers both.

Discover more about our cybersecurity solutions, as well as the recent CE 25.4 advancements, here and here.

OpenText™ Observability and Service Management

Organizations are needing to centralize their corporate help desks across various departments to drive efficiency, seamless support experience, and faster resolutions.

OpenText™ Core Service Management now unifies cross-functions into one SLA-driven platform to better deliver consistency across internal and external support, with the addition of a new Customer Service Management (CSM) module. IT leaders can support ambitions to reduce costs, connect operations, and drive resilience at scale.

By bringing business support functions and networks under one intelligent platform, you can confidently deliver more value, with less, by working smarter – not harder.

Learn more about the specifications here.

OpenText™ Experience

CE 25.4 has taken steps to reimagine customer engagement and conversations within OpenText Experience Cloud, ensuring customer engagement is no longer simply measured by the volume of messages sent, but also defined by the quality, speed, and relevance of every interaction.

In CE 25.4, innovations include:

• OpenText™ Core Journey introduces a new engagement feature to enable you to merge communications, messaging, and journey design into one interface, enabling customer service teams to launch personalized, multi-channel campaigns in days instead of weeks. For example, a retail brand can orchestrate a Black Friday shopping campaign across email, SMS, app notifications, and more, while still ensuring consistent messaging. The result? Stronger return-on-investment (ROI) and brand consistency.
• OpenText™ Core Communications, with OpenText™ Core DAM, OpenText™ Core Messaging, and OpenText Core Journey delivers our first multi-tenant integrated SaaS CCM solution. It is compliance-ready personalization on a greater scale. For example, a services team creating regulatory notices, can accelerate tasks into design and approval efficiently, delivering results in mere hours, rather than days.
• OpenText™ Fax Aviator™ brings AI capabilities to extract, assist, route, and summarize faxes in an intelligent workflow. For example, our protected and robust fax solution can assist hospital compliance teams with the ability to instantly summarize incoming patient records, route them securely, and extract data into EHR systems. This automation removes information retrieval burden to improve accuracy and empower medical professionals to focus on what’s important – patient care.

Together, these updates set a new standard for customer engagement.

Discover more about out the innovations listed above here.

OpenText™ DevOps

With our latest innovations, we continue to reimagine how enterprises in highly regulated and global enterprises accelerate software delivery, enforce compliance, and maintain full control in hybrid and sovereign environments:

In CE 25.4, this includes:

• OpenText™ Core Software Delivery Platform with Aviator™ integrates with GitHub Copilot for seamless test creation, defect detection, and release governance directly into cloud, private cloud, and on-prem deployments. In addition, you can now utilize enhanced evidence qualification features to take siloed, amorphous data and turn it into verifiable proof of software readiness. This intelligent solution transforms how organizations prove and audit software quality, using AI to analyse, score, and explain evidence that once lived in PDFs and manual reports, neatly and quickly. With these enhancements, OpenText can help customers modernize their operations while safeguarding proprietary IP.
• OpenText™ Core Signature integration with OpenText Core Software Delivery Platform powers compliance-oriented checkoffs directly into the quality assurance process when developing software applications. Having eSignature integrated into agreements and quality signoffs, the solution enables organizations to finalize cross-border quality assurance in minutes, fully aligned to GDPR and eIDAS, marrying speed and certainty together.

These innovations – either connected or in addition to an existing ecosystem – deliver more capabilities than ever before and redefine what enterprise DevOps can achieve.

Read the full specifications of these updates and further understand how OpenText supports the developer community, here.

OpenText™ Business Network

Supply chain leaders and operations executives thrive on visibility.

In CE 25.4, our innovations include:

• OpenText™ Aviator™ IoT combines IoT data streams with conversational AI. With the ability to access real-time orchestration and traceability via an Aviator chatbot, Aviator is helping enterprises transform IoT from a passive data source into an active driver of competitive advantage.
• OpenText™ Core Intelligence Aviator™ make operational insights conversational. With natural language at the center of operational intelligence, users of OpenText™ Trading Grid can now can simply ask questions such as “where are today’s high-risk shipments” and receive trusted answers instantly. For a logistics firm managing thousands of in-transit shipments, this might mean proactively rerouting a container flagged for potential delays. For a manufacturer, it could be detecting early signs of equipment failure before it cascades into a production stoppage.

Our team of experts break these innovations down further here.

OpenText™ Analytics & Legal Tech

Developments to our leading OpenText™ Analytics Database (Vertica) introduces cloud-native flexibility, automatic performance tuning, and the ability to process massive, variable datasets with unprecedented efficiency.

OpenText™ Intelligence Aviator™ for Analytics Database now brings the power of a conversational BI copilot directly into your enterprise, enabling leaders to query live data and receive trusted insights instantly. This eradicates slow and cumbersome dashboards or risks sensitive data transfers; the agent executes queries in-database and returns only the answers that matter.

These innovations enable businesses to scale analytics with confidence and put decision-making power directly into the hands of the people who need it most.

And finally…

Don’t forget to become upgrade ready with Titanium X

What I’ve shared here is just the beginning of what’s possible with CE 25.4. I invite you to explore our dedicated Titanium X Upgrade Hub, where you’ll find deeper insights into our latest innovations and intelligent capabilities.

Now is the time to move beyond simply managing information and to reimagining it. Let the machines do the work so your business can focus on what truly matters. Growth.

As a reminder, Titanium X brings these key values for customers:

1. Enhanced productivity through automation of routine work
2. Faster decision-making with embedded AI agents and insights
3. Scalable integration across hybrid and multi-cloud environments
4. Built-in enterprise security that simplifies compliance and reduces risk

Revisit my CE 25.2 blog here for more details and hear from our expert Professional Services team about how they can help you, here.

Looking for more? 

For more on all the CE 25.4 innovations, visit our blogs, authored by subject matter experts, who guide you to the right solutions for your business as you continue to build your AI, cloud, and security journey.

Additional resources:

• Book your place at OpenText World 2025 in Nashville
• Check out Titanium X guided tours and demos 
• Don’t get left behind. We make modernizing easy. Contact us to help plan your upgrade
• Need help upgrading? OpenText Professional Services can help
• Want to see more? Schedule a demo