Keith Nelson

Keith Nelson is Senior Industry Strategist for Global Public Sector at OpenText. He has more than 20 years experience working in public sector high-tech and management consulting and as a government appointee. His roles in government include serving as Assistant Secretary for Administration, Chief Financial Officer, and Deputy Chief Information Officer at multiple U.S. Federal Cabinet Agencies.

Public Sector

Keith NelsonFebruary 23, 2023

How governments can enhance digital customer experience with technology

According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to…
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Public Sector

Keith NelsonJanuary 18, 2023

Focus on citizen experience to make lasting change in government

As the U.S. House of Representatives transitions to a new set of leaders, I can reflect upon my experience going…
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Public Sector

Keith NelsonJanuary 5, 2023

6 predictions for the public sector industry in 2023

The pandemic has precipitated a fundamental shift in the way citizen services are delivered. In the past year, governments have…
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Public Sector

Keith NelsonNovember 21, 2022

Governments get cloud confident — and strategic

Adoption hasn’t happened overnight, but the cloud is earning its keep among government agencies, slowly but surely. More than a…
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Public Sector

Keith NelsonOctober 3, 2022

The big challenges in wide-scale government cloud adoption

The growing need for virtual workplaces has accelerated government migration to the cloud. Almost half of government organizations worldwide are…
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Public Sector

Keith NelsonSeptember 30, 2022

The ‘low code revolution’ is improving service delivery in Public Sector

In 2020, five years’ worth of digital adoption for citizens and businesses happened in about eight weeks. Government agencies worldwide were able…
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Public Sector

Keith NelsonSeptember 29, 2022

Why cloud migration is key to public sector success

In the public sector, cloud deployment is increasingly becoming a key enabler for digital transformation. Governments are looking to meet…
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Public Sector

Keith NelsonSeptember 12, 2022

Every individual interaction is the one that matters

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy…
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Public Sector

Keith NelsonSeptember 8, 2022

Department of … huh? U.S. county models citizen services after consumer sites

How many homeowners know about their local Department of Public Works? Or, to rephrase, are you aware that the city…
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Public Sector

Keith NelsonMay 31, 2022

Addressing the ‘You can’t still be using that!’ conundrum

It’s great to be part of the OpenText™ Public Sector team, after more than 20 years working at a senior…
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