Modern apps are complex, spread across multiple cloud environments, and always changing. This complexity goes beyond what traditional monitoring tools can manage, as they were only meant to find errors, not to explain their causes. To address these challenges, the concept of observability has emerged as a critical advancement in IT operations. Constellation Research notes observability gives a clear, real-time look into systems using full data from logs, metrics, traces, and events.
>> What is Observability – foundational overview
Why is observability now essential for modern IT?
Constellation Research, a Silicon Valley advice firm, notes that observability is now key for resilient operations, fast incident response, and continuous improvement. It enables IT operations, engineering, and site reliability engineering (SRE) teams to answer major questions: “What went wrong?”, “Where did it happen?”, and “Why did it happen?“. As firms adopt DevOps, SRE, and platform engineering methods, observability is a core capability. It’s vital not just for troubleshooting, but also for ensuring uptime, speeding up releases, and managing user experience at scale. Top observability systems, as noted by Constellation Research, do more than just collect data; they correlate data across the IT environment, show dependencies, and use AI and machine learning to surface anomalies, predict failures, and automate remediation.
Understanding the Constellation ShortList™
Constellation Research, a Silicon Valley-based strategic advisory firm, regularly evaluates technology solutions. The Constellation ShortList™ for Observability identifies top vendors in this category. Constellation Research evaluates technology products and their Constellation ShortList™ names the best vendors in various market types. For the Observability group, Constellation Research rates products based on key criteria. This includes main features like using all data types (logs, metrics, traces, events), easy linking with OpenTelemetry and cloud tools like Kubernetes and microservices, real-time dashboards and warnings, robust infrastructure and application dependency mapping, and high scale data ingestion and retention capabilities.
Plus, Constellation Research points out key differences, AI-assisted root cause analysis and alert suppression, the use of generative AI for incident summarization and remediation suggestions, proactive anomaly prediction, automated incident response, and multi-domain observability across infrastructure, application, network, and security layers. For the Observability group, Constellation Research rates products based on key criteria. This includes main features like using all data types (logs, metrics, traces, events), easy linking with OpenTelemetry and cloud tools like Kubernetes and microservices, real-time dashboards and warnings, robust infrastructure and application dependency mapping, and high-scale data ingestion and retention capabilities. Plus, Constellation Research points out key differences, AI-assisted root cause analysis and alert suppression, the use of generative AI for incident summarization and remediation suggestions, proactive anomaly prediction, automated incident response, and multi-domain observability across infrastructure, application, network, and security layers.
How does OpenText full-stack observability help my team?
Using the OpenText™ AI Operations Management platform, you can merge IT operations data from siloed tools to manage performance and configurations, gain developer-level insights, and see into cloud and on-premises environments in one place.
We are proud to share that OpenText has been included on the Constellation ShortList™ for Observability for Q3 2025 recognizing that our approach which goes beyond standard application performance tools. OpenText delivers full-stack IT observability, giving visibility across applications, infrastructure, networks, and cross-cloud environments with monitoring for change and faster, more reliable services throughout clouds and data centers. Beyond observing, AI is used to perform automated event correlation with an associated explanation for transparency and understanding of how the decision was made.
Driving Business Outcomes with Observability
By giving a clear, accurate, real-time view of on-premises and cloud workloads, our full-stack observability platform enables you to speed up IT services with actionable insights, leading to better digital safety, efficient operations, and continuous innovation.
Learn more:
