How do you ensure you can quickly and securely get the right patient health information into the right hands? For ZOLL Medical Corporation, a leader in medical devices, the answer was to leverage the enterprise fax solutions from OpenText™ – OpenText™ RightFax Connect.
ZOLL Medical’s LifeVest, the world’s first and only wearable defibrillator, is worn by patients at risk for sudden cardiac arrest. To fit a new patient with a LifeVest requires a prescription from a cardiologist, as well as documentation to support the diagnosis and medical need for the LifeVest. On a daily basis, ZOLL receives hundreds of faxed orders along with supporting documentation for the LifeVest device.
Jennifer Bell, Enterprise Content Management Architect and Analyst at ZOLL Medical, describes the importance of secure information exchange: “With OpenText RightFax, we’ve got a clear sense that we know exactly what’s been coming to us and we know exactly when and how it’s received. This enables us to be very confident in our HIPAA (Health Insurance Portability and Accountability Act) compliance, and that’s really important to us.”
By moving fax transmission to the cloud, OpenText RightFax Connect automatically provides the capacity needed for the growing LifeVest fax volumes in a cost-effective manner. RightFax Connect also provides a very important benefit to ZOLL: no busy signals for incoming faxes.
“To get our patients’ insurance approved and get them fit into a vest in a timely manner, it is critical for us to have the ability to transmit information quickly and disseminate it into the right hands within our organization. Having a tool like OpenText RightFax with RightFax Connect gives us the ability to meet our commitment to patients.”
– Jennifer Bell, Enterprise Content Management Architect and Analyst, ZOLL Medical
ZOLL Medical is a valued member of the OpenText Elite™ customer loyalty program and we had the pleasure of interviewing Jennifer Bell at Enterprise World – check out the video.