Wise Guys: What Crowds Say About Business Intelligence

If two heads are better than one, how much better are eleven hundred heads?

We believe they’re abundantly better, and that’s why we’re proud to share some highlights from a recent report that’s based on interviews with more than 1,100 Business Intelligence (BI) users worldwide.

The 2014 Wisdom of Crowds Cloud Business Intelligence Market Study, published by Dresner Advisory Services, found that Actuate meets the needs of demanding cloud BI users.  Actuate’s solutions deliver 19 of the 20 most-desired cloud BI features, including data mining and advanced algorithms, text analytics, and social media analysis.

Actuate solutions also met 15 out of 16 cloud architecture requirements, including connectors to cloud databases (such as Redshift and CloudSQL) and cloud applications (such as Salesforce and NetSuite). Between features and architecture, Actuate met 94 percent of the needs of cloud BI users – third overall among vendors, and more than 21 other BI software companies. A summary of key findings from recent Wisdom of Crowds surveys is free for download.

Among my favorite crowdsourced facts: Nine out of 10 Actuate customers would recommend the company’s products and services (thank you!); Actuate’s technical support is the best in the industry; and Actuate’s customer base is growing – in fact, 43 percent of Actuate customers in Dresner’s survey have used the software for two years or less. But really, the most important statistic is this: In Dresner’s survey group, Actuate customers are more likely to report success with their BI projects than the overall survey population. (See the graph, below.) When our customers succeed, we succeed.

Dresner_Actuate_BI_Success Why should you care what Dresner Advisory Services says? Unlike market research that relies on random web surveys, Dresner is picky about who they survey and how they interact.  Wisdom of Crowds research involves “interviewing end users in all industries and in organizations of all sizes to uncover firsthand what they are experiencing and how they plan to expand their BI usage,” Dresner said in a press release.

Howard Dresner is a frequent presenter at technology events and webinars. Last week he gave a webinar on Embedded BI that’s available for replay. If you’ve heard Dresner speak, attended one of his webinars, or participated in a Wisdom of Crowds survey, tell us about your experience in comments.

[Image from Dresner’s 2013 Wisdom of Crowds Business Intelligence Market Study, Special Report: Actuate.]

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