What Happens When the Flow of Enterprise Content Goes Rogue?

The way we work has changed. For most, gone are the days of logging a 9 to 5 day while sitting at a PC, with the occasional break to meet up with your team at the water cooler. If you are like me, your day starts by working from 8am to 10am on an iPad while sitting at the airport waiting to board a flight, with the remainder of the day made up between my smartphone in taxis and my laptop in the hotel.

As the way we work evolves and workers become more dispersed,
often working remotely, the how we work should also evolve. I talk to a lot of customers who are dealing with the following business challenges when it comes to working efficiently with content:

  • They can’tfind and access content when and where they need it.
  • They can’tstay connected to contacts and tasks at hand when spending time away from the office.
  • They can’tidentify the single source of truth: There are too many content silos.
  • They areworking across different time zones, making it hard to connect.

I would imagine that these business problems resonate with many.

According to a report by McKinsey Global Institute that was mentioned in this blog article, “The average office worker spends 28 hours a week – or nearly 1500 hours a year – writing emails, searching for information and attempting to ‘collaborate‘ internally.”

At the end of the day, users will do what they need to do to get their jobs done, and in today’s digital environment they often have the means and expectations to use the tools they want to use vs. the tools they are supposed to use. Often their methods of choice are unendorsed tools that can create a great deal of risk in an organization. Many IT departments uncover tunnels such as USB sticks,
public clouds and FTP sites being used to support the flow of content both for internal and external sharing of content – often the content is leaving the firewall and is out of the company’s control.

So what is to be done? If you stop the content flow you stop productivity – but there has to be a better way. The key is to better understand the problem and look at how you can support the flow before you quash the tunnel.

How do you avoid these tunnels? The best way is to provide your users with a unified experience when it comes to content sharing and collaboration. Odds are if a user needs to share a piece of content,
it is so that they can then collaborate on that content with someone else inside or outside of the organization. Maybe they are building a marketing plan for your next product launch or creating an agenda and the content for your next Board of Directors meeting. A secure file-sharing tool (like Tempo Box that is built on our ECM platform) is one piece of the puzzle, but a file sync and share tool that also supports the creation of dialogues on content in a community setting (like Tempo Social) takes the pace of your collaboration capabilities to the next level. The OpenText Tempo product family represents the coming together of these two applications to provide an all- in-one file sync and sharing application, giving our customers an easier and more secure way to share and coordinate purpose-driven collaboration around content in a business environment.

Learn how to become a more collaborative business at www.OpenText.com/TempoFuel .

Kimberly Edwards

Kimberly is a Product Marketing Director for OpenText.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *