Contact Center Webinar: Selling the Value Inside Your Organization

As a contact center leader, are you always asked to do more with less, yet expected to deliver an outstanding customer experience?

Are you tired of having to justify or ask for investments for your contact center during the budget planning process?

If you answered “yes” to either of the above questions, you’’ll want to attend this new webinar with Call Center IQ (IQPC).

During the webinar we will be discussing how you can sell the value of your contact center within your organization. You’’ll learn the “who, what, why and how” behind sharing valuable contact center insights with other departments in the enterprise.

There’’s a goldmine of information and insights within the contact center; you just need to know how to leverage it.

You can register today, but if you can’t make it, or if you read this blog post after the date, just follow the link anyway and you can get the recorded version instead.

Webinar: Ready to get noticed? Selling the value of the contact center inside your organization

Date: Wednesday, April 20
Time: 10:00 AM PT/1:00 PM ET
Register here.

Roger Lee

Roger Lee, aka Dr. WFO, is an evangelist for Workforce Optimization and influences the strategic direction for our Qfiniti product suite. He brings 20+ years of industry experience managing contact centers, consulting and selling to contact centers. Roger's broad experience, coupled with an infectious passion for customer care, gives him a distinctive perspective that is always valuable. Roger advocates for balance, regularly touting the necessity for equal focus on people, process, and technology throughout all customer service initiatives.

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