The retail and consumer goods industries continue to evolve at a rapid rate.  Overall, 2022 retail holiday spending grew 7. 6%, according to Mastercard SpendingPulse. …

Thanksgiving, Black Friday, Cyber Monday, Giving Tuesday and the lead-up to the holidays are a busy time for everyone. As consumers spend more time on…

Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to sell to! However, when that’s…

Digital experience inhabits a realm packed with similar terms. You have digital experience management (DXM), customer experience (CX), customer experience management (CXM or CEM), digital…

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a…

Maintaining open lines of communication with your customers and partners is essential, but with all the different methods in use today, doing so can get…

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By…

By the year 2020, technologies like the cloud, mobile devices, big data, and the Internet of Things will have digitized our world in many ways….