How do your top reasons stack up? Nine strategic reasons to put modernization at the top of your list: Reason #1 – Improve total experience…

A new year brings new opportunities for our customers to drive efficiency, sustainability, profitability and growth with cloud-based digital transformation. With OpenText™ Cloud Editions (CE)…

With digital content becoming the norm, capturing all types of incoming customer information is more important than ever before. Many sales and service teams struggle…

Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses…

Businesses strive to compete in today’s market by exercising cost leadership and delivering a winning proposition. Success lies in the organizational knowledge and data locked…

Modern sales and customer service teams need centralized customer information to achieve operational excellence. In Part 1 of this blog series for Sales professionals, we…

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs). As we move into 2023, FSIs…

Michael O’Malley argues “it isn’t the technology itself that IT projects trip over.” Research from the Project Management Institute confirms that change management challenges account…

According to the latest CIO Market Pulse report about EDI value-added networks (VANs), digital transformation is the key driver for B2B implementation over the next 12 months….

Much ink has been spilled on quiet quitting. What began on TikTok jumped into the headlines as a natural successor to the Great Resignation.   Quiet…

In part 1 of our blog series about gaining the information advantage with a complete 360-degree customer view, we discussed how better customer information management…

Capture in the mailroom is not a new concept. It was first deployed in Europe in the aughts to understand the scanned contents of an…