Data
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Cloud Fax Takes Information Management to the Next Level
To this point we’ve discussed the key benefits of enterprise fax services in general – notably their ability to enable…
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Preview: Accelerating your Analytics for Faster Insights
Every movie lover has a favorite chase scene. From Steve McQueen’s Mustang careening through the streets of San Francisco in…
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What Happens in Europe, Stays in Europe
As companies adopt new disruptive technologies such as mobile and cloud computing, many countries have begun to develop new information…
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Building Customer Loyalty with BIRT Analytics [Webinar]
As a kid, I had a Magic 8 Ball that would answer my deepest questions. I would squeeze my eyes…
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3 Questions: Industry Expert Esteban Kolsky Discusses ‘The Next Big App’
Esteban Kolsky (@ekolsky) knows about advising clients about customer experience and managing customer expectations, having spent seven years at Gartner where…
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The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I…
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Getting Personal One Key to Effective Communications
Last time, we discussed the how important it is to use customer history to shape communications planning. This time, we…
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Using Big Data to Develop a Customer-Centric Culture [Webinar]
“Customer experience is like gravity. You may want to ignore it, but you don’t have that choice.” This juicy quote…
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Customer Experience is not only Marketing’s responsibility
Business Processes gives power to Customer Experience Let me give you an example of how you might want to integrate…
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The Differences Between EDI and Ecommerce
There are lots of different terms used to describe B2B process automation. These terms can be confusing, partly because they…
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Create data without data entry? Is that even possible?
In any typical trading community profile – where there’s a mix of large, medium and small trading partners – the…
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Reach Out and Touch Your Data
As more devices add touch capabilities, doesn’t it make sense that your data should be flexible enough to push around?…
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Navigating the Embedded App Highway
Google upgraded its Maps application for Android and iOS yesterday. The new version makes it easier to use Maps offline…
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7 Free or Cheap Ways to Learn Data Science
We all know data science is an important (and growing) field, but most of us don’t have the time or…
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How I Learned to Stop Worrying about Compliance and Love Information Management
Even in heavily regulated industries such as energy and resources, the term “records management”(RM) has a somewhat negative connotation. Over the…
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What is the Relationship Between EDI and XML?
Any methodology that enables the computer-to-computer exchange of business documents falls under the heading of Electronic Data Interchange (EDI). What…
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Experience Suite Release—Adaptive, Omni-Channel Experiences
Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s…
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