Data
What Happens in Europe, Stays in Europe
As companies adopt new disruptive technologies such as mobile and cloud computing, many countries have begun to develop new information…
Read more »Building Customer Loyalty with BIRT Analytics [Webinar]
As a kid, I had a Magic 8 Ball that would answer my deepest questions. I would squeeze my eyes…
Read more »3 Questions: Industry Expert Esteban Kolsky Discusses ‘The Next Big App’
Esteban Kolsky (@ekolsky) knows about advising clients about customer experience and managing customer expectations, having spent seven years at Gartner where…
Read more »The 6 Most Important Requirements for Enterprise Document Archiving
Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I…
Read more »Getting Personal One Key to Effective Communications
Last time, we discussed the how important it is to use customer history to shape communications planning. This time, we…
Read more »Using Big Data to Develop a Customer-Centric Culture [Webinar]
“Customer experience is like gravity. You may want to ignore it, but you don’t have that choice.” This juicy quote…
Read more »Customer Experience is not only Marketing’s responsibility
Business Processes gives power to Customer Experience Let me give you an example of how you might want to integrate…
Read more »- Technologies
The Differences Between EDI and Ecommerce
There are lots of different terms used to describe B2B process automation. These terms can be confusing, partly because they…
Read more » Create data without data entry? Is that even possible?
In any typical trading community profile – where there’s a mix of large, medium and small trading partners – the…
Read more »Reach Out and Touch Your Data
As more devices add touch capabilities, doesn’t it make sense that your data should be flexible enough to push around?…
Read more »Navigating the Embedded App Highway
Google upgraded its Maps application for Android and iOS yesterday. The new version makes it easier to use Maps offline…
Read more »- Technologies
7 Free or Cheap Ways to Learn Data Science
We all know data science is an important (and growing) field, but most of us don’t have the time or…
Read more » How I Learned to Stop Worrying about Compliance and Love Information Management
Even in heavily regulated industries such as energy and resources, the term “records management”(RM) has a somewhat negative connotation. Over the…
Read more »- Technologies
What is the Relationship Between EDI and XML?
Any methodology that enables the computer-to-computer exchange of business documents falls under the heading of Electronic Data Interchange (EDI). What…
Read more » - Technologies
Experience Suite Release—Adaptive, Omni-Channel Experiences
Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s…
Read more » Can Developers Save Earth? Can BIRT Help?
This weekend—April 12 – 13, 2014—marks NASA’s second International Space Apps Challenge. Online and at almost 100 sites around the…
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