Things have been busy for us in Professional Services during our transition from HP to OpenText, but that hasn’t stopped us from innovating inside our…

Optimize Your Digital Experiences with OpenText™ TeamSite 8.2 We’re happy to share the announcement of our latest OpenText TeamSite release – TeamSite 8.2! TeamSite is a…

Enterprises are facing unprecedented competitive forces. Their competitors are defying Keynesian economics and they are experiencing a massively changing workforce—all while the world is becoming…

The digital customer journey is being redefined – it’s never been easier to buy stuff. All it takes is a few clicks of a button….

The Digital Revolution is introducing another mass inflection in the development of enterprise technology. Over the next decade, cognitive systems will eclipse digital as the…

In late March, I was featured in an article in CIO Magazine online, in which I discuss how Enterprise Information Management (EIM) is the transformative…

What if each customer felt that every communication with you was not only well managed, but a meaningful, interactive dialog? What if every employee engaging…

OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety of simple and complex customer-facing documents…

Consumers expect highly personalized products and services, delivered in real time. Instant gratification means no more waiting in long lines, no more trudging through shopping…

Peter Drucker was right when he said, “The purpose of a business is to create and keep a customer”. This is the goal of every…

I’m pleased to kick off a new blog series, ON DIGITAL-First Fridays, to complement my latest book, ON DIGITAL. In this series, I’ll continue my…

Contact centers don’’t always have the most symbiotic relationship with corporate product and marketing departments, but they should. Most often the contact center is viewed as…