The OpenText team is proud to announce its arrival to the Gartner Magic Quadrant for Workforce Engagement Management (WEM) for its OpenText™ Qfiniti solution.  According…

In our first blog, we discussed Customer Experience Management (CEM) and the benefits that an effective CEM platform offers organizations in all industry sectors. In…

Last Sunday, my husband and I went to visit our daughter. As we drove, my cell informed me that we were 30 minutes from our…

Do you like using Single Page Applications as part of your website design? They are pretty cool aren’t they? And more and more people are…

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. IoT is a network of connected devices with embedded…

In our latest release, we’re making it easier than ever to create compelling and engaging experiences that will streamline the customer journey, and maximize your…

Do you remember Financial Services before the world of digital marketing and omnichannel customer experiences? Customer Communications Management (CCM) was our first step into highly…

The existing set of OpenText™ Customer Experience Management solutions across Web Content Management, Digital Asset Management, Customer Communications Management, Workforce Optimizations, and Analytics, plus the talented…

2017 is turning out to be a tumultuous year for compliance. A combination of Brexit, a Trump presidency and the reform of EU privacy rules…

Have you ever had a performance review with your boss where he or she picks the absolutely worst issue to talk about?  Has this ever…

Customer experience is the sum of all experiences over the duration of a relationship between a consumer and an organization. A consistent customer experience is…

From scrolls to print, from hardback to paperbacks, from broadsheets to tabloids, and from print to digital, the world of publishing has always been one…