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customer experience management

Uncovering trends in customer experience management

Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…

August 3, 2023 2 minutes read
Event oriented customer experience

Event oriented customer experience

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers…

May 16, 2018 7 minutes read
OpenText Experience brings AI to intelligent and connected experiences

OpenText Experience brings AI to intelligent and connected experiences

Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to be a vocal advocate. In…

May 2, 2018 5 minutes read
Employee engagement and the quality management renaissance

Employee engagement and the quality management renaissance

This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When I think of the word…

April 23, 2018 4 minutes read
The 4 key capabilities of DAM platforms for manufacturers

The 4 key capabilities of DAM platforms for manufacturers

In my last blog, I took a look at Digital Asset Management (DAM) and how manufacturers can use this technology to take full advantage of…

April 16, 2018 5 minutes read
A beginners guide to establishing a successful testing and optimization program

A beginners guide to establishing a successful testing and optimization program

If you are reading this, chances are you are the lucky individual that’s been chosen to own and champion testing and optimization within your organization….

April 13, 2018 8 minutes read
Is customer engagement the answer to the ‘existential threat’ facing Utility companies?

Is customer engagement the answer to the ‘existential threat’ facing Utility companies?

Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research…

April 6, 2018 6 minutes read
The Digital Core: Powering efficiency and innovation for the Utilities industry

The Digital Core: Powering efficiency and innovation for the Utilities industry

As we embark on our Innovation Tour 2018, I’m reminded of a prediction from Gartner. In 2015, the firm suggested that 80% of processes and products…

April 3, 2018 6 minutes read
Top 7 CMS software benefits for digital marketing in 2018

Top 7 CMS software benefits for digital marketing in 2018

Digital marketing is proven to be the most effective channel for today’s marketers – and it can deliver far more bang for your buck. This…

March 2, 2018 6 minutes read
How to choose the best CMS software in 2018

How to choose the best CMS software in 2018

Organizations have to continually improve customer experience while reducing costs and driving innovation. Choosing the Content Management System (CMS) for your organization is key. There…

March 1, 2018 6 minutes read
What is a content management system (CMS)?

What is a content management system (CMS)?

The names (and acronyms) may be similar, but there’s a huge difference between the different solution sets that can fall under the banner of Content…

February 13, 2018 5 minutes read
Four important questions that AI can help retailers answer

Four important questions that AI can help retailers answer

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail experience. Industry analysts agree that…

February 13, 2018 6 minutes read
OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution

OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution

The OpenText team is proud to announce its arrival to the Gartner Magic Quadrant for Workforce Engagement Management (WEM) for its OpenText™ Qfiniti solution.  According…

February 8, 2018 3 minutes read

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