customer experience management
Uncovering trends in customer experience management
Rising interest rates. Record inflation. Skyrocketing energy prices. Recession jitters. Labor shortages. In the context of the current landscape, what should customer experience leaders focus…
Event oriented customer experience
In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers…
OpenText Experience brings AI to intelligent and connected experiences
Imagine customer journeys that are connected and more personal; where every interaction leaves the person feeling engaged and wanting to be a vocal advocate. In…
Employee engagement and the quality management renaissance
This post has been written by guest author Paul Stockford of Saddletree Research. What is the “quality management renaissance”? When I think of the word…
The 4 key capabilities of DAM platforms for manufacturers
In my last blog, I took a look at Digital Asset Management (DAM) and how manufacturers can use this technology to take full advantage of…
A beginners guide to establishing a successful testing and optimization program
If you are reading this, chances are you are the lucky individual that’s been chosen to own and champion testing and optimization within your organization….
Is customer engagement the answer to the ‘existential threat’ facing Utility companies?
Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research…
The Digital Core: Powering efficiency and innovation for the Utilities industry
As we embark on our Innovation Tour 2018, I’m reminded of a prediction from Gartner. In 2015, the firm suggested that 80% of processes and products…
Top 7 CMS software benefits for digital marketing in 2018
Digital marketing is proven to be the most effective channel for today’s marketers – and it can deliver far more bang for your buck. This…
How to choose the best CMS software in 2018
Organizations have to continually improve customer experience while reducing costs and driving innovation. Choosing the Content Management System (CMS) for your organization is key. There…
What is a content management system (CMS)?
The names (and acronyms) may be similar, but there’s a huge difference between the different solution sets that can fall under the banner of Content…
Four important questions that AI can help retailers answer
In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail experience. Industry analysts agree that…
OpenText debut on Gartner Magic Quadrant for Workforce Engagement Management for Qfiniti solution
The OpenText team is proud to announce its arrival to the Gartner Magic Quadrant for Workforce Engagement Management (WEM) for its OpenText™ Qfiniti solution. According…
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