customer experience management
What is Customer Experience Management (CXM)?
There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…
OpenText TeamSite 16.4.1 is available now
If you’re working in a web content management system (CMS) every day, it needs to function as you’d expect and be easy to use. That’s…
Deployed in the cloud, OpenText Media Management delivers new features and functionality
Successful marketing departments know the value of the cloud. To succeed in today’s competitive, digital world, you need a Digital Asset Management (DAM) solution that…
Increased automation in OpenText Media Management delivers significant benefits
All marketers know that time is money. Whether you’re putting in a marketing request or scheduling media delivery, reducing the time it takes to complete…
OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time
Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s not enough to simply use…
Why do user experience, intelligence and automation matter in the enterprise?
The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending conferences around the world, marketing…
OpenText Extended ECM for Microsoft Dynamics 365 by Contesto has arrived with Release 16 EP5
“If it’s not in CRM, it doesn’t exist.” How many times do sales professionals hear this phrase during a forecast meeting or call with their…
Experiences made easy in the cloud
In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At OpenText, the Customer Experience Management…
Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare
In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the need for better information management….
Manufacturing 4.0? Industry 4.0? It’s all digital manufacturing to me
I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. This three-day event was full of presentations, case studies and discussions on…
The stepping stones of the customer experience journey
I love to hear my parents tell stories from their younger days. One of my favorites is about an incident that happened to my mom,…
It’s time to rethink EIM in the automotive sector
At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have digitally transformed their business and…
The power of rights management
Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a digital asset management (DAM) platform…
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