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customer experience management

What is Customer Experience Management (CXM)?

There was a time when content almost entirely flowed one way – from enterprises to customers. Customers’ responses were effectively measured in sales and occasional…

March 4, 2024 6 minutes read
OpenText TeamSite 16.4.1 is available now

OpenText TeamSite 16.4.1 is available now

If you’re working in a web content management system (CMS) every day, it needs to function as you’d expect and be easy to use. That’s…

November 28, 2018 4 minutes read
Deployed in the cloud, OpenText Media Management delivers new features and functionality

Deployed in the cloud, OpenText Media Management delivers new features and functionality

Successful marketing departments know the value of the cloud. To succeed in today’s competitive, digital world, you need a Digital Asset Management (DAM) solution that…

November 26, 2018 3 minutes read
Increased automation in OpenText Media Management delivers significant benefits

Increased automation in OpenText Media Management delivers significant benefits

All marketers know that time is money. Whether you’re putting in a marketing request or scheduling media delivery, reducing the time it takes to complete…

November 26, 2018 5 minutes read
OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time

OpenText Media Management uses intelligence to improve the marketer’s life, one task at a time

Marketers who use video grow revenue 49% faster than non-video users, according to Wordstream. But in today’s digital world, it’s not enough to simply use…

November 21, 2018 4 minutes read
Why do user experience, intelligence and automation matter in the enterprise?

Why do user experience, intelligence and automation matter in the enterprise?

The life of a marketer can be exciting and inspiring. From major product launches to creating new collateral to attending conferences around the world, marketing…

November 21, 2018 7 minutes read
OpenText Extended ECM for Microsoft Dynamics 365 by Contesto has arrived with Release 16 EP5

OpenText Extended ECM for Microsoft Dynamics 365 by Contesto has arrived with Release 16 EP5

“If it’s not in CRM, it doesn’t exist.” How many times do sales professionals hear this phrase during a forecast meeting or call with their…

November 16, 2018 5 minutes read
Experiences made easy in the cloud

Experiences made easy in the cloud

In today’s cloud-first market, it’s essential to have cloud strategies that empower marketing, line of business users, and developers. At OpenText, the Customer Experience Management…

November 12, 2018 3 minutes read
Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare

Three ways OpenText and Quest Diagnostics are modernizing customer experience in healthcare

In her annual Internet Trends Report, KPCG partner Mary Meeker highlights the impact of technology on consumer expectations and the need for better information management….

October 11, 2018 5 minutes read
Manufacturing 4.0? Industry 4.0? It’s all digital manufacturing to me

Manufacturing 4.0? Industry 4.0? It’s all digital manufacturing to me

I recently attended the Manufacturers Leadership Summit hosted by Frost & Sullivan in LA. This three-day event was full of presentations, case studies and discussions on…

August 17, 2018 3 minutes read
The stepping stones of the customer experience journey

The stepping stones of the customer experience journey

I love to hear my parents tell stories from their younger days. One of my favorites is about an incident that happened to my mom,…

August 10, 2018 4 minutes read
It’s time to rethink EIM in the automotive sector

It’s time to rethink EIM in the automotive sector

At our recent OpenText™ Enterprise World 2018, there was a great deal of talk about two things: how companies have digitally transformed their business and…

July 23, 2018 5 minutes read
The power of rights management

The power of rights management

Deciphering rights can be a complex nightmare even for the most digitally savvy organization! Companies that have invested in a digital asset management (DAM) platform…

May 30, 2018 4 minutes read

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